@incollection{
   Author = {Aarseth, Espen J.},
   Title = {Nonlinearity and Literary Theory},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {51-86},
 Year = {1994} }



@book{
   Author = {Aarseth, Espen J.},
   Title = {Cybertext: Perspectives on Ergodic Literature},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
 Year = {1998} }



@book{
   Author = {Abiteboul, Serge and Buneman, Peter and Suciu, Dan},
   Title = {Data on the Web: From Relations to Semistructured Data and XML},
   Publisher = {Morgan Kaufmann},
   Address = {San Francisco},
 Year = {2000} }



@techreport{
   Author = {Accrue},
   Title = {eBusiness Analysis and Accrue Insight White Paper},
   Institution = {Accrue Software},
   Type = {White Paper},
   Month= {04/02/99},
 Year = {1999} }



@incollection{
   Author = {Ackoff, Russell L.},
   Title = {Towards a System of Systems Concepts},
   BookTitle = {System Analysis Techniques},
   Editor = {Couger, J. Daniel and Knapp, Robert W.},
   Publisher = {John Wiley & Sons},
   Address = {New York},
   Pages = {27-38},
 Year = {1974} }



@book{
   Author = {Ackoff, Russell L. and Emery, Fred. E.},
   Title = {On Purposeful Systems},
   Publisher = {Aldine Atherton},
   Address = {Chicago},
 Year = {1972} }



@incollection{
   Author = {Adhikarya, Ronny},
   Title = {Mainstreaming the Environment through Environmental Education, Training and Communication},
   BookTitle = {Communicating the Environment},
   Editor = {Oepen, Manfred and Hamacher, Winfried},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Pages = {82-92},
 Year = {2000} }



@inproceedings{
   Author = {Ahlberg, Christopher and Shneiderman, Ben},
   Title = {Visual Information Seeking: Tight Coupling of Dynamic Query Filters with Starfield Displays},
   BookTitle = {Conference on Human Factors in Computing Systems (CHI-94)},
   Address= {Boston, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {313-317},
 Year = {1994} }



@phdthesis{
   Author = {Aikat, Debashis},
   Title = {Adventure In Cyberspace: Exploring the Information Content of the World Wide Web Pages on the Internet},
   School = {Ohio University},
   Type = {Doctoral Thesis},
 Year = {1995} }



@inproceedings{
   Author = {Akoulchina, Irina and Ganascia, Jean-Gabriel},
   Title = {SATELIT-Agent: An Adaptive Interface Based on Learning Interface Agents Technology},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {21-32},
 Year = {1997} }



@book{
   Author = {Albrecht, Karl},
   Title = {Total Quality Service: Das einzige, was zählt},
   Publisher = {Econ},
   Address = {Düsseldorf},
 Year = {1993} }



@book{
   Author = {Allen, Bryce L.},
   Title = {Information Tasks: Toward a User-Centered Approach to Information Systems},
   Publisher = {Academic Press},
   Address = {San Diego},
   Series = {Library and Information Science},
 Year = {1996} }



@book{
   Author = {Amor, Daniel},
   Title = {The E-business (R)evolution: Living and Working in an Interconnected World},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River},
 Year = {1999} }



@article{
   Author = {Andaleeb, Syed Saad},
   Title = {An Experimental Investigation of Satisfaction and Commitment in Marketing Channels: The Role of Trust and Dependence},
   Journal = {Journal of Retailing},
   Volume = {96},
   Number = {1},
   Pages = {77-93},
   Note = {H1-23},
 Year = {1996} }



@book{
   Author = {Andersen, Peter Bøgh},
   Title = {A Theory of Computer Semiotics: Semiotic Approaches to Construction and Assessment of Computer Systems},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
 Year = {1990} }



@article{
   Author = {Anderson, James C. and Narus, James A.},
   Title = {Business Marketing: Understand What Customers Value},
   Journal = {Harvard Business Review},
   Volume = {76},
   Number = {6},
   Pages = {53-65},
   Note = {H1-2},
 Year = {1998} }



@book{
   Author = {Andrews, Dorine C. and Leventhal, Naomi S.},
   Title = {Fusion: Integrating IE, CASE, JAD: A Handbook for Reengineering the Systems Organization},
   Publisher = {Prentice-Hall},
   Address = {Englewood Cliffs},
 Year = {1993} }



@incollection{
   Author = {Andrews, Keith},
   Title = {Visualizing Cyberspace: Information Visualization in the Harmony Internet Browser},
   BookTitle = {1st IEEE Symposium on Information Visualization (InfoVis-95)},
   Publisher = {IEEE Computer Society},
   Address = {Atlanta, USA},
   Pages = {90-96},
 Year = {1995} }



@article{
   Author = {Andrews, Keith},
   Title = {Visualizing Rich, Structured Hypermedia},
   Journal = {IEEE Computer Graphics and Applications},
   Volume = {18},
   Number = {4},
   Pages = {40-42},
 Year = {1998} }



@inproceedings{
   Author = {Andrews, Keith and Heidegger, Helmut},
   Title = {Information Slices: Visualising and Exploring Large Hierarchies using Cascading, Semi-Circular Discs},
   BookTitle = {4th IEEE Symposium on Information Visualization (InfoVis-98)},
   Address= {Research Triangle Park, USA},
   Publisher = {IEEE Computer Society},
 Year = {1998} }



@inproceedings{
   Author = {Antoniol, G. and Canfora, G.  and Casazza, G. and De Lucia, A.},
   Title = {Web Site Reengineering using RMM},
   BookTitle = {Reengineering Week, International Workshop on Web Site Evolution},
   Address= {Zurich},
   Pages = {9-16},
 Year = {2000} }



@article{
   Author = {Antweiler, J.},
   Title = {Wirtschaftlichkeitsanalyse von Informations- und Kommunikationssystemen auf der Basis von Wirtschaftlichkeitsprofilen},
   Journal = {Information Management},
   Volume = {10},
   Number = {4},
   Pages = {56-64},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Applegate, L. M.},
   Title = {Electronic Commerce: Building Blocks of New Business Opportunity},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {6},
   Number = {1},
   Pages = {1-10},
   Note = {H2-4},
 Year = {1996} }



@incollection{
   Author = {Apter, M.J.},
   Title = {Models of Development},
   BookTitle = {Survey of Cybernetics: A Tribute to Dr. Norbert Wiener},
   Editor = {Rose, J.},
   Publisher = {Gordon and Breach},
   Address = {New York},
   Pages = {187-208},
 Year = {1969} }



@inproceedings{
   Author = {Ardissono, Liliana and Goy, Anna},
   Title = {Tailoring the Interaction with Users in Electronic Shops},
   BookTitle = {7th International Conference on User Modeling},
   Editor = {Kay, Judy},
   Address= {Banff, Canada},
   Publisher = {Springer},
   Pages = {35-44},
 Year = {1999} }



@book{
   Author = {Arthur, Lowell Jay},
   Title = {Rapid Evolutionary Development},
   Publisher = {John Wiley & Sons},
   Address = {New York},
   Series = {Wiley Series in Software Engineering Practice},
 Year = {1991} }



@article{
   Author = {Attewell, P.},
   Title = {Technology Diffusion and Organisational Learning: The Case of Business Computing},
   Journal = {Organization Science},
   Volume = {3},
   Number = {1},
   Pages = {1-19},
 Year = {1992} }



@incollection{
   Author = {Auger, Pierre},
   Title = {Dynamics in a Hierarchically Organized System: Coupled Individual, Population, and Ecosystems Levels},
   BookTitle = {Cybernetics and Applied Systems},
   Editor = {Negoita, Constantin Virgil},
   Publisher = {Marcel Dekker},
   Address = {New York},
   Pages = {173-185},
 Year = {1992} }



@book{
   Author = {Avison, David and Fitzgerald, Guy},
   Title = {Information Systems Development: Methodologies, Techniques and Tools},
   Publisher = {Blackwell},
   Address = {Oxford},
 Year = {1988} }



@book{
   Author = {Babbie, E.},
   Title = {Survey Research Methods},
   Publisher = {Wadsworth Publishing Company},
   Address = {Belmont},
   Edition = {2},
 Keywords = {Methodology
Survey},
   Year = {1990} }



@inproceedings{
   Author = {Bachiochi, D. and Berstene, M. and Chouinard, E. and Conlan, N. and Danchak, M. and Furey, T. and Neligon, C. and Way, D.},
   Title = {Usability Studies and Designing Navigational Aids for the World Wide Web},
   BookTitle = {6th International World Wide Web Conference},
   Editor = {Genesereth, M. R. and Patterson, A.},
   Address= {Santa Clara, USA},
   Pages = {511-517},
 Year = {1997} }



@book{
   Author = {Baeza-Yates, Ricardo and Ribeiro-Neto, Berthier},
   Title = {Modern Information Retrieval},
   Publisher = {ACM Press Books},
   Address = {Harlow},
 Year = {1999} }



@inproceedings{
   Author = {Baker, Marla J. and Eick, Stephen G.},
   Title = {Visualizing Software Systems},
   BookTitle = {16th International Conference on Software Engineering},
   Address= {Sorrento},
   Publisher = {IEEE Computer Society Press},
   Pages = {59-67},
 Year = {1994} }



@article{
   Author = {Bakos, J. Yannis},
   Title = {Information Links and Electronic Marketplaces: The Role of Interorganizational Information Systems in Vertical Markets},
   Journal = {Journal of Management Information Systems},
   Volume = {8},
   Number = {2},
   Pages = {31 - 52},
 Year = {1991} }



@article{
   Author = {Bakos, Yannis},
   Title = {A Strategic Analysis of Electronic Marketplaces},
   Journal = {MIS Quarterly},
   Volume = {15},
   Number = {3},
   Pages = {295-310},
 Year = {1991} }



@article{
   Author = {Bakos, Yannis},
   Title = {The Emerging Role of Electronic Marketplaces on the Internet},
   Journal = {Communications of the ACM},
   Volume = {41},
   Number = {8},
   Pages = {35-42},
 Year = {1998} }



@article{
   Author = {Balabanovic, Marko and Yoav, Shoham},
   Title = {Fab: Content-Based, Collaborative Recommendation},
   Journal = {Communications of the ACM},
   Volume = {40},
   Number = {3},
   Pages = {66-72},
 Year = {1997} }



@article{
   Author = {Balasubramanian, V. and Ma, B.M.  and Yoo, Y.},
   Title = {A Systematic Approach to Designing a WWW Application},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {8},
   Pages = {47-48},
 Year = {1995} }



@book{
   Author = {Ball, M.S. and Smith , G.W.},
   Title = {Analyzing Visual Data},
   Publisher = {Sage},
   Address = {London},
 Keywords = {Research methods
Qualitative analysis
Content analysis},
   Year = {1992} }



@article{
   Author = {Barbatsis, Gretchen and Fegan, Michael and Hansen, Kenneth},
   Title = {The Performance of Cyberspace: An Exploration Into Computer-Mediated Reality},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {5},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1999} }



@article{
   Author = {Bardini, Thierry},
   Title = {Bridging the Gulfs: From Hypertext to Cyberspace},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {3},
   Number = {2},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1997} }



@inproceedings{
   Author = {Barrett, Rob and Maglio, Paul P. and Kellem, Daniel C.},
   Title = {How to Personalize the Web},
   BookTitle = {ACM Conference on Human Factors in Computing Systems (CHI-97)},
   Editor = {Pemberton, Steven},
   Address= {Atlanta, USA},
   Publisher = {ACM Press},
   Pages = {75-82},
 Year = {1997} }



@article{
   Author = {Barry, Chris and Lang, Michael},
   Title = {A Survey of Multimedia and Web Development Techniques and Methodology Usage},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {2},
   Pages = {52-60},
 Year = {2001} }



@incollection{
   Author = {Barthes, Roland},
   Title = {The Death of the Author},
   BookTitle = {Image-Music-Text},
   Editor = {Heath, Stephen},
   Publisher = {Fontana},
   Address = {London},
   Pages = {142-148},
 Year = {1977} }



@article{
   Author = {Bates, Marcia J. and Lu, Shaojun},
   Title = {An Exploratory Profile of Personal Home Pages: Content, Design, Metaphors},
   Journal = {Online and CDROM Review},
   Volume = {21},
   Number = {6},
   Pages = {331-340},
 Year = {1997} }



@inproceedings{
   Author = {Bauer, Christian},
   Title = {Using Reference Models to Develop WWW-Based Applications},
   BookTitle = {9th Annual Australasian Conference on Information Systems (ACIS-98)},
   Editor = {Edmundson, Bob and Wilson, David},
   Address= {Sydney, Australia},
   Publisher = {University of New South Wales},
   Pages = {14-25},
 Year = {1998} }



@book{
   Author = {Bauer, Christian},
   Title = {Internet und WWW für Banken: Inhalte, Infrastrukturen und Erfolgsstrategien},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1998} }



@inproceedings{
   Author = {Bauer, Christian and Bauer, Dietmar and Scharl, Arno},
   Title = {Towards the Measurement of Public Web Sites: A Tool for Classification},
   BookTitle = {ISI Cutting Edge Conference on The Measurement of E-Commerce (MEC-99)},
   Address= {Singapore},
   Publisher = {International Statistical Institute},
 Year = {1999} }



@inproceedings{
   Author = {Bauer, Christian and Glasson, Bernard},
   Title = {Extending the Concept of a Reference Model Across Industries},
   BookTitle = {IFIP WG 8.2 and 8.6 Joint Working Conference on Information Systems: Current Issues and Future Changes},
   Editor = {Larsen, Tor J. and Levine, Linda and DeGross, Janice I.},
   Address= {Helsinki, Finland},
   Publisher = {IFIP},
   Pages = {471-487},
 Year = {1998} }



@incollection{
   Author = {Bauer, Christian and Glasson, Bernard and Scharl, Arno},
   Title = {Evolution of Web Information Systems: Exploring the Methodological Shift in the Context of Dynamic Business Ecosystems},
   BookTitle = {Doing Business on the Internet: Opportunities and Pitfalls},
   Editor = {Romm, Celia T. and Sudweeks, Fay},
   Publisher = {Springer},
   Address = {London},
   Pages = {53-64},
 Year = {1999} }



@inproceedings{
   Author = {Bauer, Christian and Parkinson, Allan and Scharl, Arno},
   Title = {Automated versus Manual Classification: A Multi-Methodological Set of Web Analysis Components},
   BookTitle = {10th Australasian Conference on Information Systems (ACIS-99)},
   Editor = {Hope, Beverley and Yoong, Pak},
   Address= {Wellington, New Zealand},
   Publisher = {Victoria University of Wellington},
   Pages = {54-64},
 Year = {1999} }



@inproceedings{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Acquisition and Symbolic Visualization of Aggregated Customer Information for Analyzing Web Information Systems},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Editor = {Sprague, Ralph H.},
   Address= {Maui, USA},
   Publisher = {IEEE Computer Society Press},
   Volume = {V: Internet and the Digital Economy},
   Note  = {ISBN: 0-7695-0001-3},
 Year = {1999} }



@inproceedings{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Advanced Design of Web Information Systems Based on Dominant and Emerging Web Communication Patterns},
   BookTitle = {5th Australian World Wide Web Conference (AusWeb-99)},
   Editor = {Debreceny, Roger and Ellis, Allan},
   Address= {Ballina, Australia},
   Publisher = {Southern Cross University Press},
   Pages = {74-85},
 Year = {1999} }



@inproceedings{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {A Classification Framework and Assessment Model for Automated Web Site Evaluation},
   BookTitle = {7th European Conference on Information Systems (ECIS-99)},
   Editor = {Pries-Heje, Jan and Ciborra, Claudio and Kautz, Karlheinz and Valor, Josep and Christiaanse, Ellen and Avison, David and Heje, Claus},
   Address= {Copenhagen, Denmark},
   Publisher = {Copenhagen Business School},
   Volume = {3},
   Pages = {758-765},
 Year = {1999} }



@article{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Quantitative Evaluation of Web Site Content and Structure},
   Journal = {Internet Research: Networking Applications and Policy},
   Volume = {10},
   Number = {1},
   Pages = {31-43},
 Year = {2000} }



@inproceedings{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Tool-supported Evolutionary Web Development: Rethinking Traditional Modeling Principles},
   BookTitle = {8th European Conference on Information Systems (ECIS-2000)},
   Address= {Vienna, Austria},
   Publisher = {IEEE Computer Society Press},
   Pages = {282-289},
 Year = {2000} }



@incollection{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Conceptual Foundations of Tool-based Evolutionary Web Development},
   BookTitle = {Challenges of Information Technology Management in the 21st Century},
   Editor = {Khosrowpour, Mehdi},
   Publisher = {Idea Group Publishing},
   Address = {Anchorage, Alaska},
   Pages = {1005-1006},
 Year = {2000} }



@article{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Quantitative Evaluation of Web Site Content and Structure},
   Journal = {Library Computing},
   Volume = {19},
   Number = {3/4},
   Pages = {134-146},
 Year = {2000} }



@incollection{
   Author = {Bauer, Christian and Scharl, Arno},
   Title = {Leveraging Online Information to Build Customer Relationships},
   BookTitle = {Internet Marketing Research: Theory and Practice},
   Editor = {Lee, O.},
   Publisher = {Idea Group Publisher},
   Address = {Hershey, London},
   Pages = {15-30},
 Year = {2001} }



@article{
   Author = {Bauer, Christian and Schuster, Andreas},
   Title = {Direktmarketing im Internet: Einsatz bidirektionaler Kommunikation via World Wide Web},
   Journal = {Werbeforschung & Praxis},
   Volume = {41},
   Number = {2-3},
   Pages = {1-5},
   Note = {---},
 Year = {1996} }



@incollection{
   Author = {Baur, H.},
   Title = {Innovation und Bedarf: Eine Herausforderung für die Informations- und Kommunikationsindustrie},
   BookTitle = {Herausforderungen für die Informationstechnik},
   Editor = {Zoche, P.},
   Publisher = {Physica},
   Address = {Heidelberg},
   Pages = {41-60},
   Note = {---},
 Year = {1994} }



@misc{
   Author = {BBC},
   Title = {British Nuclear Fuel Ships Armed},
   Month = {08/07/1999},
 Year = {1999} }



@misc{
   Author = {BBC},
   Title = {Stormy Waters for Nuclear Shipments},
   Month = {19/07/1999},
 Year = {1999} }



@misc{
   Author = {BBC},
   Title = {Nuclear Exporter Freezes Greenpeace Cash},
   Month = {22/07/1999},
 Year = {1999} }



@book{
   Author = {Beam, C. and Segev, A.},
   Title = {The Rise of Electronic Commerce: Contributions from Three Factors (= CMIT Working Paper 96-WP-1015)},
   Publisher = {Fisher Center for Management and Information Technology University of California},
   Address = {Berkeley},
   Note = {---},
 Year = {1996} }



@article{
   Author = {Beam, C. and Segev, A.},
   Title = {Automated Negotiations: A Survey of the State of the Art},
   Journal = {Wirtschaftsinformatik},
   Volume = {39},
   Number = {3},
   Pages = {263-268},
   Note = {---},
 Year = {1997} }



@article{
   Author = {Beard, D.V. and Walker, J.Q.},
   Title = {Navigational Techniques to Improve the Display of Large Two-dimensional Spaces},
   Journal = {Behavior & Information Technology},
   Volume = {9},
   Pages = {451-466},
 Year = {1990} }



@inproceedings{
   Author = {Beaudoin, Luc and Parent, Marc-Antoine and Vroomen, Loius C.},
   Title = {Cheops: A Compact Explorer for Complex Hierarchies},
   BookTitle = {2nd IEEE Symposium on Information Visualization (InfoVis-96)},
   Address= {San Francisco, USA},
   Publisher = {IEEE Computer Society},
   Pages = {87-92},
 Year = {1996} }



@incollection{
   Author = {Beaumont, Ian H.},
   Title = {User Modelling in the Interactive Anatomy Tutoring System ANATOM-TUTOR},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {91-115},
 Year = {1998} }



@book{
   Author = {Beck, E. M.},
   Title = {Segmentierung des Marktes für private Telekommunikationsdienste},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Note = {Buch [WI]; Sig. H-333},
 Year = {1997} }



@incollection{
   Author = {Becker, J.},
   Title = {Strukturanalogien in Informationsmodellen: Ihre Definition, ihr Nutzen und ihr Einfluß auf die Bildung von Grundsätzen ordnungsmäßiger Modellierung (GoM)},
   BookTitle = {Wirtschaftsinformatik '95: Wettbewerbsfähigkeit, Innovation, Wirtschaftlichkeit},
   Editor = {König, W.},
   Publisher = {Physica},
   Address = {Heidelberg},
   Pages = {133-149},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Becker, J. and Rosemann, M. and Schuette, R.},
   Title = {Grundsaetze ordnungsmaessiger Modellierung},
   Journal = {Wirtschaftsinformatik},
   Volume = {37},
   Number = {5},
   Pages = {435-445},
 Year = {1995} }



@article{
   Author = {Becker, J. and Rosemann, M. and Schütte, R.},
   Title = {Grundsätze ordnungsmäßiger Modellierung},
   Journal = {Wirtschaftsinformatik},
   Volume = {37},
   Number = {5},
   Pages = {435-445},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Becker, Shirley A. and Mottay, Florence E.},
   Title = {A Global Perspective on Web Site Usability},
   Journal = {IEEE Software},
   Volume = {18},
   Number = {1},
   Pages = {54-61},
 Year = {2001} }



@book{
   Editor = {Becker, W.},
   Title = {Beobachtungsverfahren in der demoskopischen Marktforschung},
   Publisher = {Ulmer},
   Address = {Stuttgart},
   Note = {Buch [Inst. Schweiger]; Sig. W-3039},
 Year = {1973} }



@article{
   Author = {Belady, L. A. and Lehman, M. M.},
   Title = {A Model of Large Program Development},
   Journal = {IBM System Journal},
   Volume = {15},
   Number = {3},
   Pages = {225-252},
 Year = {1976} }



@incollection{
   Author = {Bellino, H.},
   Title = {Einflüsse des Verbraucherverhaltens auf die Betriebstypenpolitik},
   BookTitle = {Der Handel für die Märkte von morgen: Perspektiven und Entwicklungen},
   Editor = {Titze, H. Gruber und W.A.},
   Publisher = {Faz},
   Address = {Frankfurt},
   Pages = {217-231},
   Note = {H2-9},
 Year = {1990} }



@book{
   Author = {Belz, C.},
   Title = {Strategisches Direct Marketing: Vom sporadischen Direct Mail zum professionellen Database Management},
   Publisher = {Ueberreuter},
   Address = {Vienna},
   Note = {Buch [Bibl.]; Sig. 183.220-B},
 Year = {1997} }



@article{
   Author = {Benbow, Mary P.},
   Title = {File not Found: The Problems of Changing URLs for the World Wide Web},
   Journal = {Internet Research: Networking Applications and Policy},
   Volume = {8},
   Number = {3},
   Pages = {247-250},
 Year = {1998} }



@article{
   Author = {Benjamin, Robert and Wigand, Rolf},
   Title = {Electronic Markets and Virtual Value Chains on the Information Superhighway},
   Journal = {Sloan Management Review},
   Volume = {36},
   Number = {2},
   Pages = {62-72},
   Note = {H2-8},
 Year = {1995} }



@misc{
   Author = {Benjamin, R. and Wigand, R.},
   Title = {Electronic Commerce: Effects on Electronic Markets},
   Volume = {1},
   Number = {12.09.1997},
 Keywords = {EC
Transaction cost},
 Year = {1997} }



@book{
   Author = {Ben-Natan, R.},
   Title = {CORBA: A Guide to Common Object Request Broker Architecture},
   Publisher = {McGraw-Hill},
   Address = {New York},
   Note = {---},
 Year = {1996} }



@inproceedings{
   Author = {Bentley, Richard and Dourish, Paul},
   Title = {Medium versus Mechanism: Supporting Collaboration through Customisation},
   BookTitle = {4th European Conference on Computer-Supported Cooperative Work (ECSCW-95)},
   Address= {Stockholm, Sweden},
   Publisher = {Kluwer},
 Year = {1995} }



@book{
   Author = {Berekoven, L.},
   Title = {Erfolgreiches Einzelhandelsmarketing: Grundlagen und Entscheidungshilfen},
   Publisher = {Beck},
   Address = {Munich},
   Edition = {2},
   Note = {Buch [Bibl.]; Sig. 172.239-B},
 Year = {1995} }



@book{
   Author = {Berekoven, L.  and Eckert, W. and Ellenrieder, P.},
   Title = {Marktforschung: Methodische Grundlagen und praktische Anwendung},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Edition = {7},
   Note = {Buch [Bibl.]; Sig. 178.987-B},
 Year = {1996} }



@article{
   Author = {Berners-Lee, Tim and Cailliau, Robert and Luotonen, Ari and Nielsen, Henrik Frystek and Secret, Arthur},
   Title = {The World-Wide Web},
   Journal = {Communications of the ACM},
   Volume = {37},
   Number = {8},
   Pages = {76-82},
 Year = {1994} }



@article{
   Author = {Berners-Lee, Tim and Hendler, James and Lassili, Ora},
   Title = {The Semantic Web},
   Journal = {Scientific American},
   Volume = {284},
   Number = {5},
   Pages = {28-37},
 Year = {2001} }



@article{
   Author = {Berry, L.L. and Parasuraman, A.},
   Title = {Listening to the Customer: The Concept of a Service-Quality Information System},
   Journal = {Sloan Management Review},
   Volume = {38},
   Number = {3},
   Pages = {65-76},
   Note = {---},
 Year = {1997} }



@incollection{
   Author = {Berthold, Michael},
   Title = {Fuzzy Logic},
   BookTitle = {Intelligent Data Analysis: An Introduction},
   Editor = {Berthold, Michael and Hand, David J.},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {269-298},
 Year = {1999} }



@book{
   Author = {Bertin, Jacques},
   Title = {Graphics and Graphic Information Processing},
   Publisher = {Walter De Gruyter},
   Address = {Berlin},
 Year = {1982} }



@article{
   Author = {Bhimani, A.},
   Title = {Securing the Commercial Internet},
   Journal = {Communications of the ACM},
   Volume = {39},
   Number = {6},
   Pages = {29-35},
   Note = {---},
 Year = {1996} }



@inproceedings{
   Author = {Bichler, Martin},
   Title = {Decision Analysis - A Critical Enabler for Multi-attribute Auctions},
   BookTitle = {Proceedings of the Twelfth International Electronic Commerce Conference},
   Editor = {Klein, Stefan and Gricar, Joze and Pucihar, Andreja},
   Address= {Bled, Slovenia},
   Publisher = {Moderna Organizacija},
   Pages = {123 - 137},
 Year = {1999} }



@article{
   Author = {Bichler, M. and Hansen, H.R.},
   Title = {Electronic Catalogs On the World Wide Web},
   Journal = {Information Management},
   Volume = {8},
   Pages = {2-8},
 Year = {1997} }



@inproceedings{
   Author = {Bichler, Martin and Kaukal, Marion and Segev, Arie},
   Title = {Multi-attribute Auctions for Electronic Procurement},
   BookTitle = {IAC First Workshop on Internet Based Negotiation Technologies},
   Address= {Yorktown Heights, USA},
 Year = {1999} }



@inproceedings{
   Author = {Bichler, Martin and Nusser, Stefan},
   Title = {SHDT: The Structured Way of Developing WWW-Sites},
   BookTitle = {4th European Conference on Information Systems (ECIS-96)},
   Editor = {Coelho, J.D. et al.},
   Address= {Lisbon, Portugal},
   Pages = {1093-1101},
 Year = {1996} }



@inproceedings{
   Author = {Bichler, Martin and Nusser, Stefan},
   Title = {Modular Design of Complex Web-Applications with W3DT},
   BookTitle = {5th Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE-96)},
   Address= {Stanford, USA},
   Publisher = {IEEE Computer Society Press},
   Pages = {328-333},
 Year = {1996} }



@inproceedings{
   Author = {Bichler, Martin and Scharl, Arno},
   Title = {Multi-dimensional Approaches to Automating Resource Allocation},
   BookTitle = {1st International Workshop for Transaction-based Electronic Commerce (IWTEC-99)},
   Editor = {Bauer, Christian and Mahrer, Harald},
   Address= {Perth, Australia},
   Publisher = {Electronic Commerce Network, Curtin University of Technology},
   Pages = {1-8},
 Year = {1999} }



@inproceedings{
   Author = {Bichler, Martin and Segev, Arie},
   Title = {Brokerage in E-Commerce: State-of-the-Art and Open Issues},
   BookTitle = {Workshop on Information Technology and Systems (WITS-98)},
   Address= {Helsinki, Finland},
 Year = {1998} }



@incollection{
   Author = {Bieber, Michael},
   Title = {Enhancing Information Comprehension Through Hypertext},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {1-11},
 Year = {1997} }



@inproceedings{
   Author = {Bieber, M. and et al.},
   Title = {Some Hypermedia Ideas for the WWW},
   BookTitle = {30th Annual Hawaii International Conference on System Sciences (HICSS-30)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
   Pages = {309-319},
   Note  = {HICSS-Proceedings [WI]; Sig. A-108},
 Year = {1997} }



@article{
   Author = {Bieber, M. and Kacmar, C.},
   Title = {Designing Hypertext Support for Computational Applications},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {8},
   Pages = {99-107},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Bieber, Michael and Vitali, Fabio and Ashman, Helen and Balasubramanian, V. and Oinas-Kukkonen, Harri},
   Title = {Fourth Generation Hypermedia: Some Missing Links for the World Wide Web},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {47},
   Number = {1},
   Pages = {31-65},
 Year = {1997} }



@inproceedings{
   Author = {Bieberbach, Florian and Hermann, Michael},
   Title = {Die Substitution von Dienstleistungen durch Informationsprodukte auf elektronischen Märkten},
   BookTitle = {Electronic Business Engineering: 4. Internationale Tagung Wirtschaftsinformatik},
   Editor = {Scheer, August-Wilhelm and Nüttgens, Markus},
   Address= {Saarbrücken},
   Publisher = {Physica},
   Pages = {67-82},
 Year = {1999} }



@incollection{
   Author = {Blanning, Robert W. and Marsden, James R. and Pingry, David E. and Seror, Ann C.},
   Title = {Intelligent Models of Economic and Social Systems},
   BookTitle = {Cybernetics and Applied Systems},
   Editor = {Negoita, Constantin Virgil},
   Publisher = {Marcel Dekker},
   Address = {New York},
   Pages = {163-171},
 Year = {1992} }



@incollection{
   Author = {Blasius, Jörg},
   Title = {Correspondence Analysis in Social Science Research},
   BookTitle = {Correspondence Analysis in the Social Sciences},
   Editor = {Greenacre, Michael and Blasius, Jörg},
   Publisher = {Academic Press},
   Address = {London},
   Pages = {23-52},
 Year = {1994} }



@misc{
   Author = {Bloch, M. and Pigneur, Y. and Segev, A.},
   Title = {On the Road of Electronic Commerce: A Business Value Framework, Gaining Competitive Advantage and Some Research Issues},
   Abstract = {Framework of 10 points on how to make value out of electronic commerce on the Internet. Parallel with Porter's model of competitive advantage. Business model and (E-commerce model), features and issues of electronic commerce introduced.},
 Keywords = {EC
Internet-based electronic commerce
Internet
Model},
 Year = {1996} }



@article{
   Author = {Bode, J.},
   Title = {Der Informationsbegriff in der Betriebswirtschaftslehre},
   Journal = {Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung},
   Volume = {97},
   Number = {5},
   Pages = {449-468},
   Note = {H1-6},
 Year = {1997} }



@incollection{
   Author = {Boland, R.J.},
   Title = {Information Systems Use as a Hermeneutic Process},
   BookTitle = {Information Systems Research: Contemporary Approaches and Emergent Traditions},
   Editor = {Nissen, H.E. and Klein, H.K. and Hirschheim, R.A.},
   Publisher = {North-Holland},
   Address = {Amsterdam},
   Pages = {439-464},
 Year = {1991} }



@inproceedings{
   Author = {Bolisani, Ettore},
   Title = {Communication Processes and Electronic Communication: A Framework for the Assessment},
   BookTitle = {7th European Conference on Information Systems (ECIS-99)},
   Editor = {Pries-Heje, Jan and Ciborra, Claudio and Kautz, Karlheinz and Valor, Josep and Christiaanse, Ellen and Avison, David and Heje, Claus},
   Address= {Copenhagen, Denmark},
   Publisher = {Copenhagen Business School},
   Volume = {3},
   Pages = {27-39},
 Year = {1999} }



@book{
   Author = {Bolter, Jay David},
   Title = {Writing Space: The Computer, Hypertext, and the History of Writing},
   Publisher = {Lawrence Erlbaum Associated},
   Address = {Hillsdale},
 Year = {1991} }



@book{
   Author = {Bolter, Jay David and Grusin, Richard},
   Title = {Remediation: Understanding New Media},
   Publisher = {MIT Press},
   Address = {Cambridge},
 Year = {1999} }



@misc{
   Author = {Booz-Allen},
   Title = {Corporate Internet Banking: A Global Study of Potential},
   Publisher = {Booz-Allen & Hamilton},
   Volume = {1999},
   Number = {22-05-99},
 Year = {1999} }



@article{
   Author = {Bordewijk, Jan L. and van Kaam, Ben},
   Title = {Towards a New Classification of Tele-Information Services},
   Journal = {InterMedia},
   Volume = {14},
   Number = {1},
   Pages = {16-21},
 Year = {1986} }



@article{
   Author = {Borenstein, N. S. and et al.},
   Title = {Perils and Pitfalls of Practical Cybercommerce},
   Journal = {Communications of the ACM},
   Volume = {39},
   Number = {6},
   Pages = {36-44},
   Note = {---},
 Year = {1996} }



@incollection{
   Author = {Borges, Jorge Luis},
   Title = {The Garden of the Forking Paths},
   BookTitle = {Labyrinths: Selected Stories and other Writings},
   Editor = {Yates, Donald A. and Irby, James E.},
   Publisher = {Penguin Books},
   Address = {Harmondsworth},
   Pages = {44-54},
 Year = {1981} }



@incollection{
   Author = {Borges, Jorge Luis},
   Title = {The Library of Babel},
   BookTitle = {Labyrinths: Selected Stories and Other Writings},
   Editor = {Yates, Donald A. and Irby, James E.},
   Publisher = {New Directions Publishing},
   Address = {New York},
   Pages = {51-58},
 Year = {1988} }



@book{
   Author = {Bortz, Jürgen},
   Title = {Statistik für Sozialwissenschaftler},
   Publisher = {Springer},
   Address = {Berlin},
   Edition = {5th},
 Year = {1999} }



@incollection{
   Author = {Boulanger, G.R.},
   Title = {Prologue: What is Cybernetics?},
   BookTitle = {Survey of Cybernetics: A Tribute to Dr. Norbert Wiener},
   Editor = {Rose, J.},
   Publisher = {Gordon and Breach},
   Address = {New York},
   Pages = {3-9},
 Year = {1969} }



@incollection{
   Author = {Boyle, Craig},
   Title = {Metadoc: An Adaptive Hypertext Reading System},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {71-89},
 Year = {1998} }



@incollection{
   Author = {Bradley, Elizabeth},
   Title = {Analysis of Time Series},
   BookTitle = {Intelligent Data Analysis: An Introduction},
   Editor = {Berthold, Michael and Hand, David J.},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {167-194},
 Year = {1999} }



@article{
   Author = {Bradshaw, Jeffrey M. and Greaves, Mark and Holmback, Heather and Karygiannis, Tom and Jansen, Wayne and Silverman, Barry G. and Suri, Niranjan and Wong, Alex},
   Title = {Agents for the Masses?},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {2},
   Pages = {53-63},
 Year = {1999} }



@article{
   Author = {Brancheau, James C. and Janz, Brian D. and Wetherbe, James C.},
   Title = {Key Issues in Information Systems Management: 1994-95 SIM Delphi Results},
   Journal = {MIS Quarterly},
   Volume = {20},
   Number = {2},
   Pages = {225-242},
 Year = {1996} }



@article{
   Author = {Brandtweiner, Roman and Loicht, H.  and Scharl, Arno},
   Title = {The Internet-induced Digitalization of Commodities (Products)},
   Journal = {Forum Ware},
   Volume = {26},
   Number = {1},
   Pages = {37-40},
 Year = {1998} }



@inproceedings{
   Author = {Brandtweiner, Roman and Scharl, Arno},
   Title = {Conceptual Modeling of a Virtual Electronic Bazaar},
   BookTitle = {11th International Bled Electronic Commerce Conference: Electronic Commerce in the Information Society},
   Editor = {Doukidis, Georgios J. and Gricar, Joze and Novak, Jozica},
   Address= {Bled, Slovenia},
   Publisher = {Moderna organizacija},
   Volume = {1: Research},
   Pages = {475-489},
   Note  = {ISBN: 961-232-027-6},
 Year = {1998} }



@article{
   Author = {Brandtweiner, Roman and Scharl, Arno},
   Title = {An Institutional Approach to Analyzing the Structure and Functionality of Brokered Electronic Markets},
   Journal = {International Journal of Electronic Commerce},
   Volume = {3},
   Number = {3},
   Pages = {71-88},
 Year = {1999} }



@inproceedings{
   Author = {Brandtweiner, Roman and Scharl, Arno},
   Title = {Technology-driven Value Chain Transformation in the Retailing Sector},
   BookTitle = {3rd International Conference on Telecommunications and Information Markets (COTIM-99)},
   Editor = {Dholakia, Ruby Roy and Wikström, Solveig},
   Address= {Providence, USA},
   Publisher = {University of Rhode Island},
   Volume = {3},
 Year = {1999} }



@article{
   Author = {Brandtweiner, Roman and Scharl, Arno},
   Title = {Value Chain Transformation in the Retailing Sector},
   Journal = {Systémová Integrace (System Integration)},
   Volume = {6},
   Number = {3},
   Pages = {7-14},
 Year = {1999} }



@inproceedings{
   Author = {Brandtweiner, Roman and Scharl, Arno and [27-06-98]., http://www.its98.org/conference/library/showpaper.asp?id=737},
   Title = {Modeling the Convergence of Archaic and Electronic Market Structures Using Real-Life Interaction Patterns},
   BookTitle = {12th Biennial ITS Conference (ITS-98)},
   Address= {Stockholm, Sweden},
   Pages = {http://www.its98.org/conference/library/showpaper.asp?id=737},
 Year = {1998} }



@inproceedings{
   Author = {Brantner, S.  and Enzi , T. and Guth, S. and Neumann, G. and Simon, B.},
   Title = {UNIVERSAL - Design and Implementation of a Highly Flexible E-Market Place of Learning Resources},
   BookTitle = {IEEE International Conference on Advanced Learning Technologies},
   Address= {Madison, USA},
   Publisher = {IEEE},
 Year = {2001} }



@article{
   Author = {Breilmann, M.},
   Title = {Schlüsselposition: Authentifizierung in offenen Netzen},
   Journal = {iX},
   Number = {Oct 1996},
   Pages = {102-105},
   Note = {---},
 Year = {1996} }



@book{
   Author = {Brenner, Walter and Zarnekow, Rüdiger and Wittig, Hartmut},
   Title = {Intelligente Softwareagenten: Grundlagen und Anwendungen},
   Publisher = {Springer},
   Address = {Berlin},
 Year = {1998} }



@article{
   Author = {Brereton, Pearl and Budgen, David and Hamilton, Geoff},
   Title = {Hypertext: The Next Maintenance Mountain},
   Journal = {Computer},
   Volume = {31},
   Number = {12},
   Pages = {49-55},
 Year = {1998} }



@book{
   Author = {Brill, Hal and Brill, Jack A. and Feigenbaum, Cliff},
   Title = {Investing with Your Values - Making Money & Making a Difference},
   Publisher = {Bloomberg Press},
   Address = {Princeton},
 Year = {1999} }



@misc{
   Author = {Broadvision},
   Title = {Finding the 80-20 Solution},
   Publisher = {Broadvision},
   Volume = {2000},
   Number = {22-01-2000},
 Year = {2000} }



@article{
   Author = {Brown, R.D. and Prentice, D.G.},
   Title = {Assessing Decision Making Risk and Information Needs in Evaluation},
   Journal = {Evaluation Review},
   Volume = {11},
   Number = {3},
   Pages = {371-381},
 Year = {1987} }



@incollection{
   Author = {Brusilovsky, Peter},
   Title = {Efficient Techniques for Adaptive Hypermedia},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {12-30},
 Year = {1997} }



@incollection{
   Author = {Brusilovsky, Peter},
   Title = {Methods and Techniques of Adaptive Hypermedia},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {1-43},
 Year = {1998} }



@article{
   Author = {Bryson, Steve and Kenwright, David and Cox, Michael and Ellsworth, David and Haimes, Robert},
   Title = {Visually Exploring Gigabyte Data Sets in Real Time},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {8},
   Pages = {83-90},
 Year = {1999} }



@book{
   Author = {Buchanan, Robert W. and Lukaszewski, Charles},
   Title = {Measuring the Impact of Your Web Site: Proven Yardsticks for Evaluating Customer Impact, Site Evolution, Revenue Growth, and Return on Investment},
   Publisher = {John Wiley & Sons},
   Address = {New York},
 Year = {1997} }



@article{
   Author = {Buckley, P.J. and Chapman, M.},
   Title = {A Longitudinal Study of the Internationalization Process},
   Journal = {Journal of Marketing Management},
   Volume = {13},
   Number = {1-3},
   Pages = {43-55},
 Year = {1997} }



@inproceedings{
   Author = {Bucy, Erik P. and Lang, Annie and Potter, Robert F. and Grabe, Maria Elizabeth},
   Title = {Formal Features of Cyberspace: Relationships Between Web Page Complexity and Site Traffic},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@article{
   Author = {Bult, J. R. and Wansbeek, Tom},
   Title = {Optimal Selection for Direct Mail},
   Journal = {Marketing Science},
   Volume = {14},
   Number = {4},
   Pages = {378-394},
   Note = {H1-15; h1-21?},
 Year = {1996} }



@article{
   Author = {Burbules, Nicholas C. and Callister, Thomas A.},
   Title = {Knowledge at the Crossroads: Alternative Futures of Hypertext Environments for Learning},
   Journal = {Educational Theory},
   Volume = {46},
   Number = {1},
   Pages = {23-50},
 Year = {1996} }



@book{
   Author = {Burdman, Jessica R.},
   Title = {Collaborative Web Development: Strategies and Best Practices for Web Teams},
   Publisher = {Addison-Wesley},
   Address = {Reading},
 Year = {1999} }



@article{
   Author = {Busch, D. D.},
   Title = {Count Your Blessings},
   Journal = {Internet World},
   Volume = {8},
   Number = {6},
   Pages = {75-83},
   Note = {H2-11},
 Year = {1997} }



@article{
   Author = {Bush, Vannevar},
   Title = {As We May Think},
   Journal = {The Atlantic Monthly},
   Volume = {176},
   Number = {1},
   Pages = {101-108},
 Year = {1945} }



@inproceedings{
   Author = {Butler, B. and et al.},
   Title = {Talk, Trust and Telecommunications: Alternative Mechanisms for Coordinating Commercial Transactions},
   BookTitle = {17th International Conference on Information Systems (ICIS '96)},
   Address= {Cleveland, USA},
   Publisher = {Association of Computing Machinery},
   Pages = {463},
   Note  = {ICIS-Proceedings},
 Year = {1996} }



@inproceedings{
   Author = {Button, Graham and Dourish, Paul},
   Title = {Technomethodology: Paradoxes and Possibilities},
   BookTitle = {ACM Conference on Human Factors in Computing Systems (CHI-96)},
   Address= {Vancouver, Canada},
   Publisher = {Association for Computing Machinery},
   Pages = {19-26},
 Year = {1996} }



@book{
   Author = {Buxmann, Peter},
   Title = {Standardization of Corporate Information Systems},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1996} }



@inproceedings{
   Author = {Calvert, C. and O'Connor, M. and Bentley, J.},
   Title = {A Study of Business Perceptions of the Internet},
   BookTitle = {Small Enterprise Association of Australia and New Zealand},
   Editor = {Hatte, Josephine},
   Address= {Coffs Harbour, Australia},
   Publisher = {Norsearch Limited},
   Pages = {135-147},
 Year = {1997} }



@inproceedings{
   Author = {Calway, Bruce A. and Smith, Ross},
   Title = {Discourse Strategies Model: A Proof-Of-Concept Research Design},
   BookTitle = {9th Annual Australasian Conference on Information Systems (ACIS-98)},
   Address= {Sidney, Australia},
   Publisher = {University of New South Wales},
 Year = {1998} }



@article{
   Author = {Campbell, Christopher S. and Maglio, Paul P.},
   Title = {A Framework for Understanding Human Factors in Web-based Electronic Commerce},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {50},
   Number = {4},
   Pages = {309-327},
 Year = {1999} }



@book{
   Author = {Card, Stuart K. and Mackinlay, Jock D. and Shneiderman, Ben},
   Title = {Readings in Information Visualization: Using Vision to Think},
   Publisher = {Morgan Kaufmann},
   Address = {San Francisco},
   Series = {The Morgan Kaufmann Series in Interactive Technologies},
 Year = {1999} }



@techreport{
   Author = {Carnahan, Brian and Smith, Alice E.},
   Title = {User’s Guide to Pittnet Neural Network Educational Software},
   Institution = {University of Pittsburgh},
 Year = {1997} }



@article{
   Author = {Carpendale, M. Sheelagh T. and Cowperthwaite, David J. and Fracchia, F. David},
   Title = {Extending Distortion Viewing from 2D to 3D},
   Journal = {IEEE Computer Graphics and Applications},
   Volume = {17},
   Number = {4},
   Pages = {42-51},
 Year = {1997} }



@inproceedings{
   Author = {Carrière, Jeromy and Kazman, Rick},
   Title = {Interacting with Huge Hierarchies: Beyond Cone Trees},
   BookTitle = {1st IEEE Symposium on Information Visualization (InfoVis-95)},
   Address= {Atlanta, USA},
   Publisher = {IEEE Computer Society},
   Pages = {74-81},
 Year = {1995} }



@book{
   Author = {Caudill, Edward},
   Title = {Darwinian Myths: The Legends and Misuses of a Theory},
   Publisher = {University of Tennessee Press},
   Address = {Knoxville},
 Year = {1997} }



@article{
   Author = {Chakrabarti, Soumen and Dom, Byron E. and Kumar, S. Ravi and Raghavan, Prabhakar and Rajagopalan, Sridhar and Tomkins, Andrew and Gibson, David and Kleinberg, Jon},
   Title = {Mining the Web's Link Structure},
   Journal = {IEEE Computer},
   Volume = {32},
   Number = {8},
   Pages = {60-67},
 Year = {1999} }



@incollection{
   Author = {Chamberlin, Donald D.},
   Title = {Sharing Our Planet},
   BookTitle = {Beyond Calculation: The Next Fifty Years of Computing},
   Editor = {Denning, Peter J. and Metcalfe, Robert M.},
   Publisher = {Copernicus},
   Address = {New York},
   Pages = {233-243},
 Year = {1997} }



@article{
   Author = {Chandrasekaran, B. and Josephson, John R. and Benjamins, Richard},
   Title = {What Are Ontologies, and Why Do We Need Them?},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {1},
   Pages = {20-26},
 Year = {1999} }



@article{
   Author = {Chatzoglou, P.D},
   Title = {Use of Methodologies: An Empirical Analysis of their Impact on the Economics of the Development Process},
   Journal = {European Journal of Information Systems},
   Volume = {6},
   Number = {4},
   Pages = {256-270},
 Year = {1997} }



@article{
   Author = {Chaudhury, Abhijit and Mallick, Debasish N. and Rao, H. Raghav},
   Title = {Web Channels in E-Commerce},
   Journal = {Communications of the ACM},
   Volume = {44},
   Number = {1},
   Pages = {99-104},
 Year = {2001} }



@article{
   Author = {Chaudhury, Abhijit and Mallick, Debasish N. and Rao, H. Raghav},
   Title = {Security Models for Web-based Applications},
   Journal = {Communications of the ACM},
   Volume = {44},
   Number = {2},
   Pages = {38-44},
 Year = {2001} }



@inproceedings{
   Author = {Chavez, A. and Maes, P.},
   Title = {Kasbah: An Agent Marketplace for Buying and Selling Goods},
   BookTitle = {1st International Conference on the Practical Application of Intelligent Agents and Multi-Agent Technology (PAAM-96)},
   Address= {London, UK},
   Publisher = {Practical Application Company},
   Pages = {75-90},
 Year = {1996} }



@article{
   Author = {Chen, Chaomei and Rada, Roy},
   Title = {Modelling Situated Actions in Collaborative Hypertext Databases},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {2},
   Number = {3},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1996} }



@article{
   Author = {Chen, Hsinchun and Nunamaker, Jay and Orwig, Richard and Titkova, Olga},
   Title = {Information Visualization for Collaborative Computing},
   Journal = {Computer},
   Volume = {31},
   Number = {8},
   Pages = {75-82},
 Year = {1998} }



@inproceedings{
   Author = {Chen, Lei-da and Sherrell, Linda B. and Hsu, Chia-Yun},
   Title = {A Development Methodology for Corporate Web Sites},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
   Pages = {19-28},
 Year = {1999} }



@inproceedings{
   Author = {Chi, Ed H. and Pitkow, James and Mackinlay, Jock and Pirolli, Peter and Gossweiler, Rich and Card, Stuart K.},
   Title = {Visualizing the Evolution of Web Ecologies},
   BookTitle = {Conference on Human Factors in Computing Systems (CHI-98)},
   Address= {Los Angeles, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {400-407},
 Year = {1998} }



@inproceedings{
   Author = {Chi, Ed Huai-hsin},
   Title = {Web Analysis Visualization Spreadsheet},
   BookTitle = {Digital Library Workshop on Organizing Web Space (WOWS-99)},
   Address= {Berkeley, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {24-31},
 Year = {1999} }



@phdthesis{
   Author = {Chi, Ed Huai-hsin},
   Title = {A Framework for Information Visualization Spreadsheets},
   School = {University of Minnesota},
   Type = {Doctoral Thesis},
 Year = {1999} }



@article{
   Author = {Chi, Ed Huai-hsin and Riedl, John and Barry, Phillip and Konstan, Joseph},
   Title = {Principles for Information Visualization Spreadsheets},
   Journal = {IEEE Computer Graphics and Applications},
   Volume = {18},
   Number = {4},
   Pages = {30-38},
 Year = {1998} }



@article{
   Author = {Chimera, R. and Shneiderman, B.},
   Title = {An Exploratory Evaluation of Three Interfaces for Browsing Large Hierarchical Tables of Contents},
   Journal = {ACM Transactions on Information Systems},
   Volume = {12},
   Number = {4},
   Pages = {383-406},
 Year = {1994} }



@book{
   Author = {Choi, Soon-Yong and Stahl, Dale O. and Whinston, Andrew B.},
   Title = {The Economics of Electronic Commerce},
   Publisher = {Macmillan},
   Address = {Indianapolis},
 Year = {1997} }



@incollection{
   Author = {Chomsky, Noam},
   Title = {Barriers},
   BookTitle = {Linguistic Inquiry Monographs Series},
   Publisher = {MIT Press},
   Address = {Cambridge},
   Volume = {13},
 Year = {1986} }



@incollection{
   Author = {Chomsky, Noam},
   Title = {Some Notes on Economy of Derivation and Representation},
   BookTitle = {Principles and Parameters in Comparative Grammar},
   Editor = {Freidin, Robert},
   Series = {Current Studies in Linguistics},
   Publisher = {MIT Press},
   Address = {Cambridge},
   Volume = {20},
   Pages = {417-454},
 Year = {1991} }



@inproceedings{
   Author = {Chuah, Mei C. and Roth, Steven F. and Mattis, Joe and Kolojejchick, John},
   Title = {SDM: Selective Dynamic Manipulation of Visualizations},
   BookTitle = {8th Annual Symposium on User Interface Software and Technology (UIST-95)},
   Address= {Pittsburgh, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {61-70},
 Year = {1995} }



@techreport{
   Author = {Cicerone, Ralph J. and Barron, Eric J. and Dickinson, Robert E. and Fung, Inez and Hansen, James E.},
   Title = {Climate Change Science - An Analysis of Some Key Questions},
   Institution = {National Research Council},
   Month= {11-06-2001},
 Year = {2001} }



@misc{
   Author = {Clarke, Roger},
   Title = {Electronic Commerce Definitions},
   Publisher = {Xamax Consultancy Pty Ltd},
   Volume = {1999},
   Number = {April 1999},
 Year = {1998} }



@book{
   Author = {Cleland, Alan S. and Bruno, Albert V.},
   Title = {The Market Value Process: Bridging Customer and Shareholder Value},
   Publisher = {Jossey-Bass Publishers},
   Address = {San Francisco},
 Year = {1996} }



@article{
   Author = {Clemons, Eric K. and Reddi, Sashidhar P. and Row, Michael C.},
   Title = {The Impact of Information Technology on the Organization of Economic Activity: The "Move to the Middle" Hypothesis},
   Journal = {Journal of Management Information Systems},
   Volume = {10},
   Number = {2},
   Pages = {9-35},
 Keywords = {Electronic intermediaries, markets vs hierarchies},
   Year = {1993} }



@article{
   Author = {Clemons, Eric K. and Weber, Bruce W.},
   Title = {Segmentation, Differentiation, and Flexible Pricing: Experiences with Information Technology and Segment-Tailored Strategies},
   Journal = {Journal of Management Information Systems},
   Volume = {11},
   Number = {2},
   Pages = {9-36},
   Note = {H1-39},
 Year = {1994} }



@article{
   Author = {Cloyd, Molly Hammar},
   Title = {Designing User-Centered Web Applications in Web Time},
   Journal = {IEEE Software},
   Volume = {18},
   Number = {1},
   Pages = {62-69},
 Year = {2001} }



@article{
   Author = {Coase, R.H.},
   Title = {The Nature Of The Firm},
   Journal = {Economica N.S.},
   Number = {4},
   Pages = {386-405},
 Year = {1937} }



@article{
   Author = {Cockburn, C. and Wilson, T. D.},
   Title = {Business Use of the World Wide Web},
   Journal = {International Journal of Information Management},
   Volume = {16},
   Number = {2},
   Pages = {83-102},
   Abstract = {Seminal article often used in references in similar works. Enumeration of the different possibilities to use the Internet to do business. Lack of focus an purpose.},
 Keywords = {Internet
Internet-based electronic commerce
Business},
   Year = {1996} }



@article{
   Author = {Cohen, Jackie},
   Title = {It's Nothing Personal},
   Journal = {The Industry Standard},
   Month = {December 07, 1998},
 Year = {1998} }



@article{
   Author = {Collins, A.M. and Loftus, E.F.},
   Title = {A Spreading Activation Theory of Semantic Processing},
   Journal = {Psychological Review},
   Volume = {82},
   Pages = {407-428},
 Year = {1975} }



@book{
   Author = {Conallen, J.},
   Title = {Building Web Applications with UML},
   Publisher = {Addison-Wesley},
   Address = {Reading},
 Year = {2000} }



@article{
   Author = {Conklin, Jeff},
   Title = {Hypertext: An Introduction and Survey},
   Journal = {IEEE Computer},
   Volume = {20},
   Number = {9},
   Pages = {17-41},
 Year = {1987} }



@article{
   Author = {Corradi, Antonio and Cremonini, Marco and Montanari, Rebecca and Stefanelli, Cesare},
   Title = {Mobile Agents Integrity for Electronic Commerce Applications},
   Journal = {Information Systems},
   Volume = {24},
   Number = {6},
   Pages = {519-533},
 Year = {1999} }



@misc{
   Author = {Cover, Robin},
   Title = {XML and Semantic Transparency},
   Publisher = {Organization for the Advancement of Structured Information Standards (OASIS)},
   Volume = {2000},
   Number = {05/2000},
   Month = {11/1998},
 Year = {1998} }



@techreport{
   Author = {Crabtree, Andy and Nichols, David M. and O'Brien, Jon and Rouncefield, M. and Twidale, Michael B.},
   Title = {The Contribution of Ethnomethodologically-informed Ethnography to the Process of Designing Digital Libraries},
   Institution = {Lancaster University},
   Number = {CSEG/5/98},
 Year = {1998} }



@book{
   Author = {Creswell, J. W.},
   Title = {Qualitative Inquiry and Research Design. Choosing Among Five Traditions},
   Publisher = {Sage},
   Address = {London},
 Year = {1998} }



@article{
   Author = {Crimmins, Francis and Smeaton, Alan F.},
   Title = {TétraFusion: Information Discovery on the Internet},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {4},
   Pages = {55-62},
 Year = {1999} }



@article{
   Author = {Cronin, B. and Overfelt, K. and Fourchereaux, K. and Manzvanzvike, T. and Cha, M. and Sona, E.},
   Title = {The Internet and Competitive Intelligence: A Survey of Current Practice},
   Journal = {International Journal of Information Management},
   Volume = {14},
   Number = {3},
   Pages = {204-222},
   Abstract = {Empirical research on the use of the Internet for competitive intelligence purpose. Suggest that there is an active and original use of the Internet to gather strategic information on the Internet. Parallel with traditional CI models drawn.},
 Keywords = {Information
CI
Internet
Empiric},
   Year = {1994} }



@book{
   Author = {Cronin, M. J.},
   Title = {Doing Business on the Internet: How the Electronic Highway is Transforming American Companies},
   Publisher = {Van Nostrand Reinhold},
   Address = {New York},
   Note = {---},
 Year = {1993} }



@book{
   Author = {Cronin, M. J},
   Title = {Doing More Business On the Internet},
   Publisher = {Van Nostrand Reinhold.},
   Address = {Melbourne},
   Edition = {2},
   Abstract = {Books based on numerous examples from the US to show the relevance ot using the Internet to conduct  business. One of the most famous work in his field. It is constructed a bit as a guide that would help implementing an Internet business strategy.},
 Keywords = {Internet
Internet-based electronic commerce
Business},
   Year = {1995} }



@inproceedings{
   Author = {Crowston, Kevin and Williams, Marie},
   Title = {The Effects on Linking on Genres of Web Documents},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@techreport{
   Author = {CSC},
   Title = {Critical Issues of Information Systems Management for 1996},
   Institution = {Computer Science Corporation (CSC)},
 Year = {1997} }



@inproceedings{
   Author = {Damsgaard, Jan and Scheepers, Rens},
   Title = {A Stage Model of Intranet Technology Implementation and Management},
   BookTitle = {7th European Conference on Information Systems (ECIS-99)},
   Editor = {Pries-Heje, Jan and Ciborra, Claudio and Kautz, Karlheinz and Valor, Josep and Christiaanse, Ellen and Avison, David and Heje, Claus},
   Address= {Copenhagen, Denmark},
   Publisher = {Copenhagen Business School},
   Volume = {3},
   Pages = {100-116},
 Year = {1999} }



@book{
   Author = {Darwin, Charles},
   Title = {The Origin of Species by Means of Natural Selection or the Preservation of Favoured Races in the Struggle for Life},
   Publisher = {John Murray},
   Address = {London},
 Year = {1859} }



@book{
   Author = {De Certeau, Michel},
   Title = {The Practice of Everyday Life},
   Publisher = {University of California Press},
   Address = {Berkeley},
 Year = {1983} }



@article{
   Author = {De Fanti, Thomas A. and Brown, Maxine D. and McCormick, Bruce H.},
   Title = {Visualization - Expanding Scientific and Engineering Research Opportunities},
   Journal = {IEEE Computer},
   Volume = {22},
   Number = {8},
   Pages = {15-25},
 Year = {1989} }



@inproceedings{
   Author = {De Troyer, Olga and Leune, Kees},
   Title = {WSDM: A User-Centered Design Method for Web Sites},
   BookTitle = {7th International World Wide Web Conference (WWW7)},
   Editor = {Ashman, H. and Thistlewaite, P.},
   Address= {Brisbane, Australia},
   Publisher = {Elsevier},
   Pages = {85-94},
 Year = {1998} }



@incollection{
   Author = {Deledalle, Gérard},
   Title = {Media between Balnibarbi and Plato's Cave},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {49-60},
 Year = {1997} }



@incollection{
   Author = {Demczynksi, S.},
   Title = {The Tools of the Cybernetic Revolution},
   BookTitle = {Survey of Cybernetics: A Tribute to Dr. Norbert Wiener},
   Editor = {Rose, J.},
   Publisher = {Gordon and Breach},
   Address = {New York},
   Pages = {10-28},
 Year = {1969} }



@article{
   Author = {Deshpande, Yogesh and Hansen, Steve},
   Title = {Web Engineering: Creating a Discipline among Disciplines},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {2},
   Pages = {82-87},
 Year = {2001} }



@inproceedings{
   Author = {Deshpande, Yogesh and Hansen, Steve and Murugesan, San},
   Title = {Web Engineering: Beyond CS, IS and SE - An Evolutionary and Non-engineering Perspective},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
   Pages = {10-16},
 Year = {1999} }



@book{
   Author = {DeSimone, Livio D. and Popoff, Frank},
   Title = {Eco-efficiency: The Business Link to Sustainable Development},
   Publisher = {MIT Press},
   Address = {Cambridge},
 Year = {1997} }



@book{
   Author = {Dey, I.},
   Title = {Qualitative Data Analysis. A User Friendly Guide for Social Scientists},
   Publisher = {Routledge},
   Address = {London},
 Year = {1993} }



@book{
   Author = {Dhillon, G.},
   Title = {Information Security Management: Global Challenges in the New Millennium},
   Publisher = {Idea Group},
   Address = {Hershey},
 Year = {2001} }



@article{
   Author = {Dhillon, G. and Backhouse, J.},
   Title = {Information System Security Management in the New Millennium},
   Journal = {Communications of the ACM},
   Volume = {43},
   Number = {7},
   Pages = {125-128},
 Year = {2000} }



@inproceedings{
   Author = {Díaz, Alicia and Melster, Ronald},
   Title = {Designing Virtual WWW Environments: Flexible Design for Supporting Dynamic Behavior},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
 Year = {1999} }



@techreport{
   Author = {DiCarlo, Lisa},
   Title = {Tucci: More Acquisitions, Partnerships for EMC},
   Institution = {PC Week Online},
   Month= {25/02/2000},
 Year = {2000} }



@book{
   Author = {Dillon, A.},
   Title = {Designing Usable Electronic Text: Ergonomic Aspects of Human Information Usage},
   Publisher = {Taylor & Francis},
   Address = {London},
 Year = {1994} }



@article{
   Author = {Dillon, Andrew and Vaughan, Misha},
   Title = {It's the Journey and the Destination: Shape and the Emergent Property of Genre in Evaluating Digital Documents},
   Journal = {New Review of Multimedia and Hypermedia},
   Volume = {3},
   Pages = {91-106},
 Year = {1997} }



@article{
   Author = {Dillon, Andrew and Watson, Charles},
   Title = {User Analysis in HCI: The Historical Lesson from Individual Differences Research},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {45},
   Number = {6},
   Pages = {619-637},
 Year = {1996} }



@book{
   Author = {Dix, Alan J. and Finlay, Janet E. and Abowd, Gregory D. and Beale, Russell},
   Title = {Human-Computer Interaction},
   Publisher = {Prentice Hall},
   Address = {Hemel Hempstead},
   Edition = {2nd},
 Year = {1998} }



@article{
   Author = {Doney, P. M. and Cannon, J. P.},
   Title = {An Examination of the Nature of Trust in Buyer-Seller Relationships},
   Journal = {Journal of Marketing},
   Number = {Apr 1997},
   Pages = {35-51},
   Note = {H1-16},
 Year = {1997} }



@incollection{
   Author = {Douglas, J. Yellowlees},
   Title = {How Do I Stop This Thing? - Closure and Indeterminacy in Interactive Narratives},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {159-188},
 Year = {1994} }



@inproceedings{
   Author = {Dourish, Paul and Chalmers, Matthew},
   Title = {Running out of Space: Models of Information Navigation},
   BookTitle = {Ninth Conference of the British Computer Society Human Computer Interaction Specialist Group},
   Editor = {Cockton, G. and Draper, S.W. and Weir, G.R.},
   Address= {Glasgow, Scotland},
   Publisher = {Cambridge University Press},
 Year = {1994} }



@inproceedings{
   Author = {Doux, Anne-Claude and Laurent, Jean-Philippe and Nadal, Jean-Pierre},
   Title = {Symbolic Data Analysis With the K-Means Algorithm for User Profiling},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {359-361},
 Year = {1997} }



@article{
   Author = {Drexl, Andreas and Pesch, E. and Salewski, Frank},
   Title = {Zur Bedeutung der Modellbildung für die Entwicklung wissensbasierter Systeme},
   Journal = {Zeitschrift für Betriebswirtschaft},
   Volume = {65},
   Number = {10},
   Pages = {1135-1153},
   Note = {H1-11},
 Year = {1995} }



@book{
   Author = {Dunning, J.H.},
   Title = {Multinational Technology and Competitiveness},
   Publisher = {Unwin Hyman},
   Address = {London},
 Year = {1988} }



@article{
   Author = {Dunning, Ted},
   Title = {Accurate Methods for the Statistics of Surprise and Coincidence},
   Journal = {Computational Linguistics},
   Volume = {19},
   Number = {1},
   Pages = {61-74},
 Year = {1993} }



@book{
   Author = {Dutta, S. and Kwan, S. and Segev, A.},
   Title = {Transforming Business in the Marketspace: Strategic Marketing and Customer Relationships (= CMIT Working Paper)},
   Publisher = {Fisher Center for Management and Information Technology University of California},
   Address = {Berkeley},
   Note = {---},
 Year = {1997} }



@article{
   Author = {Eardley, A.  and Avison, D. and Powell, P.},
   Title = {Developing Information Systems to Support Flexible Strategy},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {7},
   Number = {1},
   Pages = {57-77},
   Note = {H2-3},
 Year = {1997} }



@incollection{
   Author = {Earman, John},
   Title = {Carnap, Kuhn, and the Philosophy of Scientific Methodology},
   BookTitle = {World Changes: Thomas Kuhn and the Nature of Science},
   Editor = {Horwich, Paul},
   Publisher = {MIT Press},
   Address = {Cambridge},
   Pages = {9-36},
 Year = {1993} }



@incollection{
   Author = {Eberspächer, J.},
   Title = {Intelligenz in Netzen},
   BookTitle = {Institutionen und Einzelne im Zeitalter der Informationstechnik: Machtpositionen und Rechte},
   Editor = {Tinnefeld, M. T.},
   Publisher = {Oldenbourg},
   Address = {Munich},
   Pages = {165-182},
   Note = {---},
 Year = {1994} }



@techreport{
   Author = {ECMA},
   Title = {ECMAScript Language Specification},
   Institution = {European Computer Manufacturers Association},
   Month= {12/99},
 Year = {1999} }



@article{
   Author = {Economist},
   Title = {Electric Metre},
   Journal = {The Economist},
   Month = {1995-07-01},
 Year = {1995} }



@inproceedings{
   Author = {Eiben, A. E. and et al.},
   Title = {Comparing Adaptive and Traditional Techniques for Direct Marketing},
   BookTitle = {4th European Congress on Intelligent Techniques and Soft Computing (EUFIT '96)},
   Address= {Aachen, Germeny},
   Publisher = {Mainz},
   Pages = {434-437},
   Note  = {H1-26},
 Year = {1996} }



@article{
   Author = {Eisenhardt, K. M.},
   Title = {Building Theories From Case Study Research},
   Journal = {Academy of Management Review},
   Volume = {14},
   Number = {4},
   Pages = {532-550},
   Abstract = {Eisenhardt is the guru of  multiple case studies methodology. Her paper introduces  and supports the relevance of using multiple case studies in certain situation. She suggests a guide to follow in order to successfully use multiple case studies  in case of theory builiding research.},
 Keywords = {Methodology
Case study},
   Year = {1989} }



@book{
   Author = {Eldredge, Niles},
   Title = {Reinventing Darwin: The Great Evolutionary Debate},
   Publisher = {Weidenfeld & Nicolson},
   Address = {London},
 Year = {1995} }



@book{
   Author = {Ellsworth, J. H. and Ellsworth, M. V.},
   Title = {Marketing on the Internet. Multimedia Strategies for the World-Wide-Web},
   Publisher = {John Wiley & Sons.},
   Address = {Brisbane},
   Abstract = {Guide to implement a marketing strategy on the WWW. Using the graphic capabilities of WWW browsers. Reference in the field.},
 Keywords = {Internet
Marketing
Internet-based electronic commerce},
   Year = {1995} }



@book{
   Author = {Ellsworth, J.H. and Wllsworth, M.V.},
   Title = {The New Internet Business Book},
   Publisher = {John Wiley & Sons},
   Address = {Brisbane},
   Abstract = {A complete resources book for starting using the Internet. Technical information provided on the Internet and its applications (WWW, email, Gopher...). Listing of useful resources for different profession. Model of a marketing plan for a successful use of the Internet. Very comprehensive guide.},
 Keywords = {Business
Internet},
   Year = {1996} }



@book{
   Author = {Eloff, J. and Labuschagne, L. and Solms, R. and Dhillon, G.},
   Title = {Advances in Information Security Management & Small Systems Security.},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
 Year = {2001} }



@book{
   Author = {Ely, M. and Anzul, M. and Friedman, T. and Garner, D.},
   Title = {Doing Qualitative Research: Circles within Circles},
   Publisher = {The Falmer Press},
   Address = {London},
 Keywords = {Research Methodology},
   Year = {1991} }



@inproceedings{
   Author = {Engelbart, Douglas C. and English, William K.},
   Title = {A Research Center for Augmenting Human Intellect},
   BookTitle = {Fall Joint Computer Conference (AFIPS-68)},
   Address= {San Francisco, USA},
   Volume = {33},
   Pages = {395-410},
 Year = {1968} }



@article{
   Author = {Erdem, T.},
   Title = {A Dynamic Analysis of Market Structure on Panel Data},
   Journal = {Marketing Science},
   Volume = {15},
   Number = {4},
   Pages = {359-378},
   Note = {H1-20},
 Year = {1996} }



@inproceedings{
   Author = {Eriksen, Lars Bo and Ihlström, Carina},
   Title = {Evolution of the Web News Genre - The Slow Move Beyond the Print Metaphor},
   BookTitle = {33rd Hawaii International Conference on System Sciences (HICSS-33)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {2000} }



@incollection{
   Author = {Fabian, Andrew C.},
   Title = {Introduction},
   BookTitle = {Evolution: Society, Science and the Universe},
   Editor = {Fabian, Andrew C.},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
 Year = {1998} }



@book{
   Author = {Fairclough, Norman},
   Title = {Media Discourse},
   Publisher = {Edward Arnold},
   Address = {London},
 Year = {1995} }



@article{
   Author = {Falchuk, Benjamin and Karmouch, Ahmed},
   Title = {Visual Modeling for Agent-Based Applications},
   Journal = {Computer},
   Volume = {31},
   Number = {12},
   Pages = {31-38},
 Year = {1998} }



@inproceedings{
   Author = {Farhoomand, A. F. and Tuunainen, V. K.},
   Title = {Barriers to Global Electronic Commerce: A Conceptual Framework},
   BookTitle = {4th European Conference on Information Systems (ECIS-96)},
   Address= {Lisbon, Portugal},
   Publisher = {Ecis},
   Pages = {1025-1030},
   Note  = {---},
 Year = {1996} }



@incollection{
   Author = {Feelders, Ad J.},
   Title = {Statistical Concepts},
   BookTitle = {Intelligent Data Analysis: An Introduction},
   Editor = {Berthold, Michael and Hand, David J.},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {15-66},
 Year = {1999} }



@article{
   Author = {Feitzinger, E. and Lee, H. L.},
   Title = {Mass Customization at Hewlett Packard: The Power of Postponement},
   Journal = {Harvard Business Review},
   Number = {Jan/Feb 1997},
   Pages = {116-121},
   Note = {H1-2},
 Year = {1997} }



@book{
   Author = {Fidler, Roger},
   Title = {Mediamorphosis: Understanding New Media},
   Publisher = {Pine Forge Press},
   Address = {Thousand Oaks},
   Series = {Journalism and Communication for a New Century},
 Year = {1997} }



@article{
   Author = {Fikes, Richard and Farquhar, Adam},
   Title = {Distributed Repositories of Highly Expressive Reusable Ontologies},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {2},
   Pages = {73-79},
 Year = {1999} }



@incollection{
   Author = {Finin, Timothy W.},
   Title = {GUMS - A General User Modeling Shell},
   BookTitle = {User Models in Dialog Systems},
   Editor = {Kobsa, Alfred and Wahlster, Wolfgang},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {411-430},
 Year = {1989} }



@inproceedings{
   Author = {Finnie, Gavin and Wittig, Gerhard},
   Title = {Electronic Commerce via Personalised Virtual Electronic Catalogues},
   BookTitle = {2nd Annual Collaborative Electronic Commerce Technology and Research Conference (CollECTeR-98)},
   Editor = {Cooper, Joan and Burgess, Lois},
   Address= {Sydney, Australia},
   Publisher = {University of Wollongong},
   Pages = {6-14},
 Year = {1998} }



@misc{
   Author = {FIPA},
   Title = {Inform! The Newsletter for the Foundation of Intelligent Physical Agents},
   Publisher = {Foundation of Intelligent Physical Agents},
   Volume = {2000},
   Number = {05/2000},
 Year = {2000} }



@book{
   Author = {Fishman, Stephen},
   Title = {Web and Software Development: A Legal Guide},
   Publisher = {Nolo Press},
   Address = {Berkeley},
   Edition = {3rd},
   Series = {Web & Software Development},
 Year = {2001} }



@article{
   Author = {Flammia, Giovanni},
   Title = {The Skinny on Metadata},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {4},
   Pages = {20-22},
 Year = {1999} }



@book{
   Author = {Flor, Nick V.},
   Title = {Web Business Engineering},
   Publisher = {Addison-Wesley},
   Address = {Reading},
 Year = {2000} }



@incollection{
   Author = {Flores, Fernando},
   Title = {The Leaders of the Future},
   BookTitle = {Beyond Calculation: The Next Fifty Years of Computing},
   Editor = {Denning, Peter J. and Metcalfe, Robert M.},
   Publisher = {Copernicus},
   Address = {New York},
   Pages = {175-192},
 Year = {1997} }



@incollection{
   Author = {Fogel, David B.},
   Title = {Evolutionary Computation: An Introduction, Some Current Applications, and Future Directions},
   BookTitle = {Brain-like Computing and Intelligent Information Systems},
   Editor = {Amari, Shun-ichi and Kasabov, Nikola},
   Publisher = {Springer},
   Address = {Singapore},
   Pages = {275-292},
 Year = {1997} }



@book{
   Author = {Fournier, Roger},
   Title = {A Methodology for Client/Server and Web Application Development},
   Publisher = {Yourdon Press},
   Address = {Upper Saddle River},
   Series = {Yourdon Press Computing Series},
 Year = {1998} }



@book{
   Author = {Fowler, Martin and Scott, Kendall},
   Title = {UML Distilled: Applying the Standard Object Modeling Language},
   Publisher = {Addison-Wesley},
   Address = {Reading},
   Series = {Object Technology Series},
 Year = {1997} }



@inproceedings{
   Author = {Frazer, Charles and McMillan, Sally J.},
   Title = {Sophistication on the World Wide Web: Evaluating Structure, Function, and Commercial Goals of Web Sites},
   BookTitle = {Advertising and Consumer Psychology Conference},
   Editor = {Thorson, Esther and Schumann, David},
   Address= {Bloomfield Hills, USA},
   Publisher = {Lawrence Erlbaum},
 Year = {1999} }



@misc{
   Author = {Freisler, S.  and Kesseler, M.},
   Title = {Document Engineering},
   Publisher = {Schema GmbH},
 Year = {1997} }



@book{
   Author = {Fricke, Dirk},
   Title = {Einführung in die Korrespondenzanalyse},
   Publisher = {R. G. Fischer},
   Address = {Frankfurt},
 Year = {1990} }



@article{
   Author = {Froomkin, Michael},
   Title = {Flood Control on the Information Ocean: Living With Anonymity, Digital Cash, and Distributed Databases},
   Journal = {University of Pittsburgh Journal of Law and Commerce},
   Volume = {395},
   Number = {15},
 Year = {1996} }



@article{
   Author = {Fulk, Janet and DeSanctis, Gerardine},
   Title = {Electronic Communication and Changing Organizational Forms},
   Journal = {Organization Science},
   Volume = {6},
   Number = {4},
   Pages = {337-349},
   Abstract = {An overview is provided of the interplay between communication technology and various dimensions of new organizational forms. The major factors motivating dramatic change within and between organizations today are considered, and key dimensions of intraorganizational and interorganizational forms that are linked to electronic communication technologies are described. These include vertical control, horizontal coordination, size of organization and constituent units, new types of coupling, core product, communication cultures, ownership and control, interorganizational coupling, strategic alliances, and interstitial linking. The purpose is to sample the changes attendant upon advances in electronic communication and organizational forms, with the goal of energizing future research. The overview uncovers possibilities for new avenues of study within the technology-organization relationship.},
 Keywords = {Organization theory
Information technology
Technological change
Organizational change
Studies},
   Year = {1995} }



@techreport{
   Author = {Furnas, George W.},
   Title = {The Fisheye View: A New Look at Structured Files},
   Institution = {Bell Laboratories},
   Number = {81-11221-9},
   Type = {Technical Memorandum},
   Month= {12/10/1981},
 Year = {1981} }



@inproceedings{
   Author = {Furnas, George W.},
   Title = {Generalized Fisheye Views},
   BookTitle = {ACM Conference on Human Factors in Computing Systems (CHI-86)},
   Address= {Boston, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {16-23},
 Year = {1986} }



@book{
   Author = {Gaedke, Martin},
   Title = {Komponententechnik für Entwicklung und Evolution von Anwendungen im World Wide Web},
   Publisher = {Shaker Verlag},
   Address = {Aachen},
   Series = {Dissertation an der Universität Karlsruhe},
 Year = {2000} }



@article{
   Author = {Gaedke, Martin and Beigl, Michael and Gellersen, Hans-Werner and Segor, Christian},
   Title = {Web Content Delivery to Heterogeneous Mobile Platforms},
   Journal = {Lecture Notes in Computer Science (LNCS), Springer Verlag},
   Volume = {1552},
   Number = {Advances in Database Technologies},
   Pages = {205-217},
   Note = {Springer-Verlag},
 Year = {1998} }



@inproceedings{
   Author = {Gaedke, Martin and Gellersen, Hans-Werner and Schmidt, Albrecht and Stegemüller, Ulf and Kurr, Wolfgang},
   Title = {Object-oriented Web Engineering for Large-scale Web Service Management},
   BookTitle = {Thirty-Second Annual Hawaii International Conference On System Sciences (HICSS-32)},
   Address= {Island of Maui, USA},
   Publisher = {IEEE},
 Year = {1999} }



@inproceedings{
   Author = {Gaedke, Martin and Graef, Guntram},
   Title = {Development and Evolution of Web-Applications using the WebComposition Process Model},
   BookTitle = {2nd Web Engineering Workshop at the 9th International World Wide Web Conference (WWW9-WebE)},
   Address= {Amsterdam, The Netherlands},
 Year = {2000} }



@inproceedings{
   Author = {Gaedke, Martin and Rehse, Jörn},
   Title = {Supporting Compositional Reuse in Component-Based Web Engineering},
   BookTitle = {2000 ACM Symposium on Applied Computing (SAC 2000)},
   Editor = {Caroll, Janice and Damiani, Ernesto and Haddad, Hisham and Oppenheim, Dave},
   Address= {Villa Olmo, Como, Italy},
   Publisher = {ACM},
   Volume = {2},
   Pages = {927-933},
 Year = {2000} }



@inproceedings{
   Author = {Gaedke, Martin and Rehse, Joern and Graef, Guntram},
   Title = {A Repository to Facilitate Reuse in Component-Based Web Engineering},
   BookTitle = {International Workshop on Web Engineering at the 8th International World-Wide Web Conference (WWW8)},
   Address= {Toronto, Canada},
 Year = {1999} }



@inproceedings{
   Author = {Gaedke, Martin and Schempf, Daniel and Gellersen, Hans-Werner},
   Title = {WCML: An Enabling Technology for the Reuse in Object-oriented Web Engineering},
   BookTitle = {8th International World Wide Web Conference (WWW8)},
   Address= {Toronto, Ontario, Canada},
   Publisher = {Elsevier},
   Pages = {102-103},
 Year = {1999} }



@inproceedings{
   Author = {Gaedke, Martin and Segor, Christian and Gellersen, Hans-Werner},
   Title = {WCML: Paving the Way for Reuse in Object-Oriented Web Engineering},
   BookTitle = {2000 ACM Symposium on Applied Computing (SAC 2000)},
   Editor = {Caroll, Janice and Damiani, Ernesto and Haddad, Hisham and Oppenheim, Dave},
   Address= {Villa Olmo, Como, Italy},
   Publisher = {ACM},
   Volume = {2},
   Pages = {748-755},
 Year = {2000} }



@inproceedings{
   Author = {Gaedke, M. and Turowski, K.},
   Title = {Generic Web-Based Federation of Business Application Systems for E-Commerce Applications},
   BookTitle = {Second International Workshop on Engineering Federated Information Systems (EFIS'99)},
   Editor = {Conrad, S. and Hasselbring, W. and Saake , G.},
   Address= {Kühlungsborn},
   Pages = {25-42},
 Year = {1999} }



@inproceedings{
   Author = {Gaedke, Martin and Turowski, Klaus},
   Title = {Framework for Maintaining Evolution of E-Commerce Applications in the Web},
   BookTitle = {12th International Conference - Software and Systems Engineering and their Applications (ICSSEA '99)},
   Editor = {Rault, J.-C.},
   Address= {Paris, France},
   Volume = {5},
   Pages = {18.4.1-18.4.10},
 Year = {1999} }



@article{
   Author = {Gaedke, Martin and Turowski, Klaus},
   Title = {Integrating Web-based E-Commerce Applications with Business Application Systems},
   Journal = {Netnomics Journal},
   Volume = {2},
   Number = {2000},
   Pages = {117-138},
 Year = {2000} }



@book{
   Author = {Gale, Bradley T. and Wood, Robert C.},
   Title = {Managing Customer Value: Creating Quality and Service That Customers Can See},
   Publisher = {Free Press},
   Address = {New York},
 Year = {1994} }



@incollection{
   Author = {Garrett, Peter and Bell, Allan},
   Title = {Media and Discourse: A Critical Overview},
   BookTitle = {Approaches to Media Discourse},
   Editor = {Bell, Allan and Garrett, Peter},
   Publisher = {Blackwell},
   Address = {Oxford},
   Pages = {1-20},
 Year = {1998} }



@article{
   Author = {Garzotto, F. and Mainetti, L. and Paolini, P.},
   Title = {Hypermedia Design, Analysis, and Evaluation Issues},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {8},
   Pages = {74-86},
 Year = {1995} }



@article{
   Author = {Garzotto, F. and Mainetti, L. and Paolini, P.},
   Title = {Navigation in Hypermedia Applications: Modeling and Semantics},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {6},
   Number = {3},
   Pages = {211-237},
   Note = {---},
 Year = {1996} }



@article{
   Author = {Garzotto, F. and Paolini, P. and Schwabe, Daniel},
   Title = {HDM: A Model-based Approach to Hypertext Application Design},
   Journal = {ACM Transactions on Information Systems},
   Volume = {11},
   Number = {1},
   Pages = {1-26},
 Year = {1993} }



@article{
   Author = {Gay, Geri and Lentini, Marc},
   Title = {Use of Communication Resources in a Networked Collaborative Design Environment},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {1},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1995} }



@article{
   Author = {Gay, Geri and Sturgill, Amanda and Martin, Wendy and Huttenlocher, Daniel},
   Title = {Document-centered Peer Collaborations: An Exploration of the Educational Uses of Networked Communication Technologies},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {4},
   Number = {3},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1999} }



@book{
   Author = {Gebauer, Judith},
   Title = {Informationstechnische Unterstützung von Transaktionen},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Series = {Markt- und Untenehmensentwicklung},
 Year = {1996} }



@article{
   Author = {Gebauer, Judith and Scharl, Arno},
   Title = {Between Flexibility and Automation: An Evaluation of Web Technology from a Business Process Perspective},
   Journal = {Journal of Computer-mediated Communication},
   Volume = {5},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1999} }



@inproceedings{
   Author = {Geldof, Sabine},
   Title = {Generating Text in Context},
   BookTitle = {PhD Workshop on Natural Language Generation (ESSLLI-97)},
   Editor = {Paris, Cécile and Dale, Robert},
   Address= {Aix-en-Provence, France},
 Year = {1997} }



@article{
   Author = {Gellersen, Hans-Werner and Gaedke, Martin},
   Title = {Object-Oriented Web Application Development},
   Journal = {IEEE Internet Computing},
   Volume = {3},
   Number = {1},
   Pages = {60-68},
 Year = {1999} }



@book{
   Author = {Gellersen, Hans-Werner and Gaedke, Martin and Schmidt, Albrecht and Traub, Stefan and Weber, Michael},
   Title = {Web-Engineering},
   Publisher = {Springer},
   Address = {Berlin},
 Year = {2001} }



@article{
   Author = {Gellersen, Hans-Werner and Wicke, Robert and Gaedke, Martin},
   Title = {WebCompostion: An Object-Oriented Support System for the Web Engineering Lifecycle},
   Journal = {Computer Networks and ISDN Systems},
   Volume = {29},
   Number = {8-13},
   Pages = {1429-1437},
 Year = {1997} }



@misc{
   Author = {General Magic, Inc},
   Title = {Telescript Technology: Scenes from the Electronic Marketplace},
   Note = {---},
 Year = {1996} }



@article{
   Author = {Ghosh, S.},
   Title = {Making Business Sense of the Internet},
   Journal = {Harvard Business Review},
   Number = {March-April},
 Year = {1998} }



@article{
   Author = {Giannoccaro, Anthony and Shanks, Graeme and Darke, Peta},
   Title = {Stakeholder Perceptions of Data Quality in a Data Warehouse Environment},
   Journal = {Australian Computer Journal},
   Volume = {31},
   Number = {4},
   Pages = {110-116},
 Year = {1999} }



@book{
   Author = {Gibson, William},
   Title = {Neuromancer},
   Publisher = {Ace Books},
   Address = {New York},
 Year = {1984} }



@book{
   Author = {Gibson, William},
   Title = {Agrippa: A Book of the Dead},
   Publisher = {Kevin Begos},
   Address = {New York},
 Year = {1992} }



@book{
   Author = {Gierl, H.},
   Title = {Marketing},
   Publisher = {Kohlhammer},
   Address = {Stuttgart},
   Note = {Buch [WI]; Sig. T-561},
 Year = {1995} }



@article{
   Author = {Gilmore, J. H. and Pine, B. J.},
   Title = {The Four Faces of Mass Customization},
   Journal = {Harvard Business Review},
   Number = {Jan/Feb 1997},
   Pages = {91-101},
   Note = {H1-1},
 Year = {1997} }



@inproceedings{
   Author = {Ginige, Athula},
   Title = {Web Engineering: Methodologies for Developing Large and Maintainable Web-Based Information Systems},
   BookTitle = {IEEE International Conference on Networking India and the World},
   Address= {Ahmedabad, India},
   Pages = {89-92},
 Year = {1998} }



@article{
   Author = {Ginige, Athula and Murugesan, San},
   Title = {Web Engineering: A Methodology for Developing Scalable, Maintainable Applications},
   Journal = {Cutter IT Journal},
   Volume = {14},
   Number = {7},
   Pages = {24-35},
 Year = {2001} }



@inproceedings{
   Author = {Ginsburg, Mark},
   Title = {Annotate! A Tool for Collaborative Information Retrieval},
   BookTitle = {7th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE-98)},
   Address= {Stanford, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1998} }



@inproceedings{
   Author = {Ginsburg, Mark and Kambil, Ajit},
   Title = {Annotate: A Web-based Knowledge Management Support System for Document Collections},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@article{
   Author = {Glushko, Robert J. and Tenenbaum, Jay M. and Meltzer, Bart},
   Title = {An XML Framework for Agent-based E-commerce},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {3},
   Pages = {106-114},
 Year = {1999} }



@inproceedings{
   Author = {Gnaho, Christophe and Larcher, François},
   Title = {A User Centered Methodology for Complex and Customizable Web Applications Engineering},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
 Year = {1999} }



@book{
   Author = {Godehardt, Erhard},
   Title = {Graphs as Structural Models: The Application of Graphs and Multigraphs in Cluster Analysis},
   Publisher = {Vieweg},
   Address = {Braunschweig},
   Edition = {2},
 Year = {1990} }



@article{
   Author = {Gómez, Jaime and Cachero, Cristina and Pastor, Oscar},
   Title = {Conceptual Modeling of Device-Independent Web Applications},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {2},
   Pages = {26-39},
 Year = {2001} }



@inproceedings{
   Author = {Graef, Guntram and Gaedke, Martin},
   Title = {An Evolution-oriented Architecture for Web Applications},
   BookTitle = {2nd Nordic Workshop on Software Architecture (NOSA´99)},
   Editor = {Bosch, Jan},
   Address= {Ronneby, Sweden},
   Volume = {99},
 Year = {1999} }



@inproceedings{
   Author = {Graef, Guntram and Gaedke, Martin},
   Title = {Self-Adaptive Web Applications},
   BookTitle = {9th International World Wide Web Conference (WWW9)},
   Address= {Amsterdam, The Netherlands},
   Publisher = {Elsevier},
 Year = {2000} }



@inproceedings{
   Author = {Graef, Guntram and Gaedke, Martin},
   Title = {SDML: Unterstützung der Evolution von Web-Anwendungen durch domänenspezifische Auszeichnungssprachen},
   BookTitle = {XML 2000},
   Editor = {Turowski, Klaus and Fellner, Klement J.},
   Address= {Heidelberg, Germany},
   Pages = {57-72},
 Year = {2000} }



@article{
   Author = {Graef, Guntram and Gaedke, Martin},
   Title = {Construction of Adaptive Web-Applications from Reusable Components},
   Journal = {Lecture Notes in Computer Science (LNCS)},
   Volume = {1875},
   Number = {Electronic Commerce and Web Technologies},
   Pages = {1-12},
 Year = {2000} }



@article{
   Author = {Graef, Guntram and Gaedke, Martin},
   Title = {Evolution of Web-Based Applications Using Domain Specific Markup Languages},
   Journal = {Australian Journal of Information Systems},
   Volume = {8},
   Number = {1},
   Pages = {51-63},
 Year = {2000} }



@incollection{
   Author = {Graef, Guntram and Gaedke, Martin},
   Title = {Erschliessung von Anwendungsdomänen im WWW},
   BookTitle = {XML in der betrieblichen Praxis: Standards, Möglichkeiten, Praxisbeispiele},
   Editor = {Turowski, Klaus and Fellner, Klement J.},
   Series = {xml.bibliothek},
   Publisher = {dpunkt-Verlag},
   Address = {Heidelberg, Germany},
   Pages = {67-81},
 Keywords = {WCML, WebComposition, XML, SDML, ebXML},
   Year = {2001} }



@incollection{
   Author = {Graham, E.M.},
   Title = {The Theory of the Firm},
   BookTitle = {New Directions in International Business},
   Editor = {Buckley, P.J.},
   Publisher = {Edward Elgar Publishing Limited},
   Address = {Aldershot},
   Pages = {72-80},
 Year = {1992} }



@book{
   Author = {Gray, Susan H.},
   Title = {Hypertext and the Technology of Conversation: Orderly Situational Choice},
   Publisher = {Greenwood Press},
   Address = {Westport},
   Volume = {31},
   Series = {New Directions in Information Management},
 Year = {1993} }



@incollection{
   Author = {Greenacre, Michael},
   Title = {Correspondence Analysis and its Interpretation},
   BookTitle = {Correspondence Analysis in the Social Sciences},
   Editor = {Greenacre, Michael and Blasius, Jörg},
   Publisher = {Academic Press},
   Address = {London},
   Pages = {3-22},
 Year = {1994} }



@techreport{
   Author = {Greenpeace},
   Title = {UK Government Imposes Draconian Ban on Greenpeace Vessel to Silence Opposition to Plutonium Transports},
   Institution = {Greenpeace International},
   Type = {Press Release},
   Month= {20/07/1999},
 Year = {1999} }



@techreport{
   Author = {Greenpeace},
   Title = {Growing European Tide Against PVC},
   Institution = {Greenpeace International},
   Type = {Press Release},
   Month= {02/07/1999},
 Year = {1999} }



@techreport{
   Author = {Greenpeace},
   Title = {Greenpeace Calls Upon the British, French and Japanese Governments to Ban the Imminent Shipment of Weapon-Usable Plutonium Fuel from Europe to Japan},
   Institution = {Greenpeace International},
   Type = {Press Release},
   Month= {08/07/1999},
 Year = {1999} }



@article{
   Author = {Gresik, T. and Satterthwaite, M. A.},
   Title = {The Rate at which a Simple Market Converges to Efficiency as the Number of Traders Increases: An Asymptotic Result for Optimal Trading Mechanisms},
   Journal = {Journal of Economic Theory},
   Volume = {48},
   Pages = {304-332},
 Year = {1989} }



@incollection{
   Author = {Griese, J.},
   Title = {Unternehmerische Konzepte zur Nutzung des Internet},
   BookTitle = {Internet: Nutzung für Unternehmen},
   Editor = {Griese, J. and Sieber, P.},
   Publisher = {Haupt},
   Address = {Bern},
   Pages = {9-24},
   Note = {---},
 Year = {1996} }



@techreport{
   Author = {Grover, Paul and Evans, Richard},
   Title = {Europe's Year of the Internet: Bricks and Clicks},
   Institution = {E-Audits},
 Year = {2000} }



@incollection{
   Author = {Gruninger-Hermann, C.},
   Title = {Zur Bedeutung von Multimedia für den Handel},
   BookTitle = {Trends im Handel: Analysen und Fakten zur aktuellen Situation im Handel},
   Editor = {Müller-Hagedorn, L.},
   Publisher = {Deutscher Fachverlag},
   Address = {Frankfurt},
   Pages = {127-166},
   Note = {Buch [Bibl.]; Sig. 182.296-B},
 Year = {1997} }



@book{
   Author = {Günther, Oliver},
   Title = {Environmental Information Systems},
   Publisher = {Springer},
   Address = {Berlin},
 Year = {1998} }



@article{
   Author = {Guthrie, John T. and Kirsch, I. S.},
   Title = {Distinctions between Reading Comprehension and Locating Information in Text},
   Journal = {Journal of Educational Psychology},
   Volume = {79},
   Pages = {220-227},
 Year = {1987} }



@inproceedings{
   Author = {Guttman, R.  and Maes, P.},
   Title = {Cooperative versus Competitive Multi-Agent Negotiations in Retail Electronic Commerce},
   BookTitle = {2nd International Workshop on Cooperative Information Agents (CIA-98)},
   Address= {Paris, France},
 Year = {1998} }



@article{
   Author = {Guttman, R. and Moukas, A. and Maes, P.},
   Title = {Agent-mediated Electronic Commerce: A Survey},
   Journal = {Knowledge Engineering Review},
   Volume = {13},
   Number = {2},
   Pages = {147-160},
   Note = {---},
 Year = {1998} }



@article{
   Author = {Ha, Louisa and James, E. Lincoln},
   Title = {Interactivity Reexamined: A Baseline Analysis of Early Business Web Sites},
   Journal = {Journal of Broadcasting and Electronic Media},
   Volume = {42},
   Number = {4},
   Pages = {457-474},
 Year = {1998} }



@incollection{
   Author = {Hacking, Ian},
   Title = {Working in a New World: The Taxonomic Solution},
   BookTitle = {World Changes: Thomas Kuhn and the Nature of Science},
   Editor = {Horwich, Paul},
   Publisher = {MIT Press},
   Address = {Cambridge},
   Pages = {275-309},
 Year = {1993} }



@article{
   Author = {Hackney, Ray and Burn, Janice and Dhillon, Gurpreet},
   Title = {Challenging Assumptions for Strategic Information Systems Planning: Theoretical Perspectives},
   Journal = {Communications of the AIS},
   Volume = {3},
   Number = {4},
 Year = {2000} }



@article{
   Author = {Halasz, F. and Schwartz, M},
   Title = {The Dexter Hypertext Reference Model},
   Journal = {Communications of the ACM},
   Volume = {37},
   Number = {2},
   Pages = {30-39},
 Year = {1994} }



@book{
   Editor = {Haller, S.},
   Title = {Handels-Marketing},
   Publisher = {Kiehl},
   Address = {Ludwigshafen},
   Note = {Buch [Bibl.]; Sig. 185.919-B},
 Year = {1997} }



@book{
   Author = {Halliday, Michael A.},
   Title = {Introduction to Functional Grammar},
   Publisher = {Edward Arnold Press},
   Address = {London},
   Edition = {2nd},
 Year = {1998} }



@book{
   Author = {Hammer, Michael and Champy, James},
   Title = {Reengineering the Corporation: A Manifesto for Business Revolution},
   Publisher = {Nicholas Brearley},
   Address = {London},
 Year = {1993} }



@article{
   Author = {Hansen, H. R.},
   Title = {Marketing ueber den Information Superhighway: interaktives Fernsehen, TV-Shopping und interaktive Videotexdienste"},
   Journal = {Werbeforschung & Praxis},
   Volume = {39},
   Number = {5},
   Pages = {169-175},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Hansen, Hans Robert},
   Title = {Conceptual Framework and Guidelines for the Implementation of Mass Information Systems},
   Journal = {Information & Management},
   Volume = {28},
   Number = {2},
   Pages = {125-142},
 Year = {1995} }



@article{
   Author = {Hansen, H. R.},
   Title = {Marketing über den Information Superhighway: Das Internet},
   Journal = {Werbeforschung & Praxis},
   Volume = {40},
   Number = {1},
   Pages = {32-36},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Hansen, H. R.},
   Title = {Telekommunikation mit Privatkunden},
   Journal = {Information Management},
   Volume = {10},
   Number = {4},
   Pages = {6-14},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Hansen, H. R.},
   Title = {Klare Sicht am Info-Highway: Geschäfte via Internet & Co},
   Publisher = {Orac},
   Address = {Vienna},
   Note = {---},
 Year = {1996} }



@book{
   Author = {Hansen, H. R.},
   Title = {Wirtschaftsinformatik I. Grundlagen betrieblicher Datenverarbeitung},
   Publisher = {Lucius & Lucius},
   Address = {Stuttgart},
   Edition = {7th},
   Note = {---},
 Year = {1996} }



@book{
   Author = {Hansen, H. R.},
   Title = {Arbeitsbuch Wirtschaftsinformatik: Lexikon, Aufgaben und Lösungen},
   Publisher = {Lucius & Lucius},
   Address = {Stuttgart},
   Edition = {5},
   Note = {---},
 Year = {1997} }



@incollection{
   Author = {Hansen, H. R. and Marent, C.},
   Title = {Referenzmodellierung warenwirtschaftlicher Geschäftsprozesse in Handelssystemen},
   BookTitle = {Handelsforschung 1997/98: Kundenorientierung im Handel},
   Editor = {Trommsdorff, V.},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Pages = {371-393},
   Note = {Buch [WI]},
 Year = {1997} }



@inproceedings{
   Author = {Hansen, Hans Robert and Scharl, Arno},
   Title = {Cooperative Development of Web-based Mass Information Systems},
   BookTitle = {4th Americas Conference on Information Systems (AIS-98)},
   Address= {Baltimore, USA},
   Publisher = {Association for Information Systems},
   Pages = {994-996},
 Year = {1998} }



@inproceedings{
   Author = {Hansen, Hans Robert and Schweeger, Thomas},
   Title = {Austrian Home Survey: IT Infrastructure and Market Potential of Interactive Services},
   BookTitle = {4th European Conference on Information Systems (ECIS-96)},
   Editor = {Coelho, J.D. et al.},
   Address= {Lisbon, Portugal},
   Pages = {201-211},
 Year = {1996} }



@inproceedings{
   Author = {Hansen, H. R. and Tesar, M. F.},
   Title = {Die Integration von Masseninformationssystemen in die betriebliche Informationsverarbeitung},
   BookTitle = {Fachtagung "Data Warehouse" an der Gerhard-Mercator-Universität GH Duisburg},
   Address= {Duisburg, Germany},
   Note  = {---},
 Year = {1996} }



@book{
   Author = {Hansen, U.},
   Title = {Absatz- und Beschaffungsmarketing des Einzelhandels: eine Aktionsanalyse},
   Publisher = {Vandenhoeck & Ruprecht},
   Address = {Göttingen},
   Edition = {2},
   Note = {Buch [WI], Sig. T-570},
 Year = {1990} }



@incollection{
   Author = {Harpold, Terence},
   Title = {Conclusions},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {189-222},
 Year = {1994} }



@book{
   Author = {Hars, A.},
   Title = {Referenzdatenmodelle: Grundlagen effizienter Datenmodellierung},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1994} }



@article{
   Author = {Hasler, Fritz and Palaniappan, K. and Manyin, M. and Dodge, J.},
   Title = {A High-Performance Interactive Image Spreadsheet (IISS)},
   Journal = {Computers Physics},
   Volume = {8},
   Number = {3},
   Pages = {325-342},
 Year = {1994} }



@article{
   Author = {Hedderich, R.},
   Title = {Innovation, Imitation und Selektion im Handelsbetrieb},
   Journal = {Zeitschrift für Betriebswirtschaft},
   Volume = {67},
   Number = {05-06},
   Pages = {541-560},
   Note = {H1-7},
 Year = {1997} }



@article{
   Author = {Heinen, E.},
   Title = {Zum Wissenschaftsprogramm der entscheidungsorientierten Betriebswirtschaftslehre},
   Journal = {Zeitschrift für Betriebswirtschaft},
   Volume = {39},
   Number = {4},
   Pages = {207-220},
   Note = {---},
 Year = {1969} }



@inproceedings{
   Author = {Hemingway, Christopher J.},
   Title = {Toward a Socio-cognitive Theory of Information Systems: An Analysis of Key Philosophical and Conceptual Issues},
   BookTitle = {IFIP WG 8.2 and 8.6 Joint Working Conference on Information Systems: Current Issues and Future Changes},
   Editor = {Larsen, Tor J. and Levine, Linda and DeGross, Janice I.},
   Address= {Helsinki, Finland},
   Publisher = {IFIP},
   Pages = {275-286},
 Year = {1999} }



@inproceedings{
   Author = {Hendley, R.J. and Drew, N.S. and Wood, A.M. and Beale, R.},
   Title = {Narcissus: Visualizing Information},
   BookTitle = {1st IEEE Symposium on Information Visualization (InfoVis-95)},
   Address= {Atlanta, USA},
   Publisher = {IEEE Computer Society},
   Pages = {90-96},
 Year = {1995} }



@incollection{
   Author = {Hennart, J.-F.},
   Title = {The Transaction Cost Theory of the Multinational Enterprise},
   BookTitle = {The Nature of the Transnational Firm},
   Editor = {Pitelis, C.N. and Sugden, R.},
   Publisher = {Routledge},
   Address = {London},
   Pages = {81-116},
   Note = {Excellent argument to support the idea that new information technologies, by reducing transaction costs, offer a unique opportunity for smaller companies to compete internationally. Notion of friction less capitalism, or efficient market. In addition, this can suggest that export will become a major form of internationalisation (contract) as internalising foreign activities become less relevant.},
   Abstract = {Hennart provides an excellent overview of the transaction cost theory (or internalisation theory) as a motive for companies to become MNEs. The motives for MNEs are due to market imperfections leading to interanlising activities (horizontal or vertical)},
 Keywords = {MNE
Transaction cost},
   Year = {1991} }



@book{
   Author = {Hennings, R. D.},
   Title = {Informations- und Wissensverarbeitung},
   Publisher = {Walter de Gruyter},
   Address = {New York},
   Note = {---},
 Year = {1991} }



@phdthesis{
   Author = {Henry, Tyson Rombauer},
   Title = {Interactive Graph Layout: The Exploration of Large Graphs},
   School = {University of Arizona},
   Type = {Doctoral Thesis},
 Year = {1992} }



@inproceedings{
   Author = {Henry, Tyson Rombauer and Hudson, S. E.},
   Title = {Interactive Graph Layout},
   BookTitle = {ACM Siggraph Symposium on User Interface Software and Technology},
   Address= {Hilton Head, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {55-64},
 Year = {1991} }



@book{
   Author = {Herden, W. and Hein, H. W. and Voß, H.},
   Title = {Realisierung von Expertensystemen},
   Publisher = {Oldenbourg},
   Address = {Munich},
   Note = {---},
 Year = {1992} }



@techreport{
   Author = {Herman, I. and Melançon, G. and de Ruiter, M. M. and Delest, M.},
   Title = {Latour - A Tree Visualization System},
   Institution = {National Research Institute for Mathematics and Computer Science},
   Number = {INS-R9904},
   Month= {April 1999},
 Year = {1999} }



@techreport{
   Author = {Herman, I. and Melançon, G. and Marshall, M. S.},
   Title = {Latour - A Tree Visualization System},
   Institution = {National Research Institute for Mathematics and Computer Science},
   Number = {INS-R9904},
   Month= {April 1999},
 Year = {1999} }



@inproceedings{
   Author = {Herring, Susan C.},
   Title = {Interactional Coherence in CMC},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@article{
   Author = {Herring, Susan C.},
   Title = {Interactional Coherence in CMC},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {4},
   Number = {4},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1999} }



@book{
   Author = {Hess, T. and Brecht, L.},
   Title = {State of the Art of Business Process Redesign: Description and Comparison of Existing Methods (in German)},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1995} }



@article{
   Author = {Hilf, E. and Hohlfeld, M. and Severiens, T. and Zimmermann, K.},
   Title = {Distributed Information Services in Physics},
   Journal = {High Energy Physics Libraries Webzine},
   Volume = {1},
   Number = {4},
 Year = {2001} }



@inproceedings{
   Author = {Hill, M. W.},
   Title = {The Economics of Information: General Overview},
   BookTitle = {3rd International Information Research Conference (Changing information technologies: research challenges in the economics of information)},
   Address= {London, UK},
   Publisher = {Bowker-Saur},
   Pages = {3-15},
   Note  = {---},
 Year = {1994} }



@article{
   Author = {Hise, P.},
   Title = {Getting Smart Online},
   Journal = {Inc.},
   Volume = {18},
   Number = {4},
   Pages = {59-65},
   Abstract = {Small businesses use more and more the Internet to gather market research and customers information. Examples on how to:
enhance customer service and expand this service to become an agent information for the customer (Customer relation).
market research, mainly at a preliminary stage.
Competitive intelligence is tackled as well.},
 Keywords = {Internet
CI
Information 
SME},
   Year = {1996} }



@article{
   Author = {Ho, James},
   Title = {Evaluating the World Wide Web: A Global Study of Commercial Sites},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {3},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1997} }



@techreport{
   Author = {Hochheiser, Harry S. and Shneiderman, Ben},
   Title = {Understanding Patterns of User Visits to Web Sites: Interactive Starfield Visualizations of WWW Log Data},
   Institution = {University of Maryland, Department of Computer Science},
   Number = {CS-TR-3989},
   Type = {Technical Report},
 Year = {1999} }



@book{
   Author = {Hoffer, Jeffrey A. and George, Joey F. and Valacich, Joseph S.},
   Title = {Modern Systems Analysis and Design},
   Publisher = {Addison-Wesley},
   Address = {Reading},
   Edition = {2nd},
 Year = {1999} }



@article{
   Author = {Hoffman, D. L. and Novak, T. P.},
   Title = {Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations},
   Journal = {Journal of Marketing},
   Number = {Jul 1996},
   Pages = {50-68},
   Note = {H1-17},
 Year = {1996} }



@misc{
   Author = {Hoffman, D.L. and Novak, T.P.},
   Title = {A New Marketing Paradigm for Electronic Commerce},
   Abstract = {Conceptual research on the implications of Internet-based EC on marketing activities. The authors suggest that conventional marketing has to be remodeled in accordance with the unique characteristics of the WWW. They call for a radical change of paradigm in the way marketing is conducted. A new business paradigm is required in which the marketing function is reconstructed to facilitate electronic commerce in the emerging eletronic society underlying the Web.  Very generalistic and highly conceptual, many elements tackled are unrealistic for the time being due to problems of security or privacy.},
 Keywords = {Internet
EC
Internet-based electronic commerce
Marketing},
 Year = {1996} }



@article{
   Author = {Hoffman, D.L. and Novak, T.P. and Chatterjee, P.},
   Title = {Commercial Scenarios for the Web: Opportunities and Challenges},
   Volume = {1},
   Number = {3},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1997} }



@article{
   Author = {Hoffman, Donna L. and Novak, Thomas P. and Peralta, Marcos},
   Title = {Building Consumer Trust Online},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {4},
   Pages = {80-85},
 Year = {1999} }



@article{
   Author = {Hofmann, M.},
   Title = {Hypertextsysteme: Begrifflichkeit, Modelle, Problemstellungen},
   Journal = {Wirtschaftsinformatik},
   Volume = {33},
   Number = {3},
   Pages = {177-184},
 Year = {1991} }



@book{
   Author = {Hofmann, M. and Simon, L.},
   Title = {Problemlösung Hypertext: Grundlagen, Entwicklung, Anwendung},
   Publisher = {Hanser},
   Address = {Munich},
   Note = {---},
 Year = {1995} }



@incollection{
   Author = {Hohl, Hubertus and Böcker, Heinz-Dieter and Gunzenhäuser, Rul},
   Title = {Hypadapter: An Adaptive Hypertext System for Exploratory Learning and Programming},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {117-142},
 Year = {1998} }



@book{
   Author = {Holland, John H.},
   Title = {Hidden Order: How Adaptation Builds Complexity},
   Publisher = {Perseus Books},
   Address = {Reading},
 Year = {1995} }



@inproceedings{
   Author = {Hong, S. and Moriai, M.},
   Title = {Evaluation Criteria for the Design of Commercial Web Sites},
   BookTitle = {Americas Conference on Information Systems (AIS-97)},
   Address= {Indianapolis, USA},
   Pages = {446-448},
   Note  = {H1-14},
 Year = {1997} }



@incollection{
   Author = {Höök, Kristina and Karlgren, Jussi and Waern, Annika and Dahlbäck, Nils and Jansson, Carl Gustav and Karlgren, Klas and Lemaire, Benoît},
   Title = {A Glass Box Approach to Adaptive Hypermedia},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {143-170},
 Year = {1998} }



@inproceedings{
   Author = {Hopkins, Sharon},
   Title = {Camels and Needles: Computer Poetry Meets the Perl Programming Language},
   BookTitle = {Usenix Winter 1992 Technical Conference},
   Address= {San Francisco},
 Year = {1992} }



@book{
   Author = {Horn, Robert E.},
   Title = {Mapping Hypertext: The Analysis, Organization, and Display of Knowledge for the Next Generation of On-line Text and Graphics},
   Publisher = {Lexington Institute},
   Address = {Lexington},
 Year = {1989} }



@misc{
   Author = {Hornback, R.},
   Title = {An EDI Cost/Benefits Framework},
   Publisher = {Electronic Commerce World},
   Volume = {1997},
   Number = {March 1},
 Year = {1995} }



@article{
   Author = {Horstmann, Ralph and Timm, Ulf J.},
   Title = {Pull-/Push-Technologie},
   Journal = {Wirtschaftsinformatik},
   Volume = {40},
   Number = {3},
   Pages = {242-244},
 Year = {1998} }



@article{
   Author = {Hutchings, A. F. and Knox, S. T.},
   Title = {Creating Products: Customers Demand},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {5},
   Pages = {72-80},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Hüttner, M.},
   Title = {Grundzüge der Marktforschung},
   Publisher = {Oldenbourg},
   Address = {Munich},
   Edition = {5th},
   Note = {Buch [Bibl.]; Sig. 183.400-B},
 Year = {1997} }



@book{
   Author = {IEEE},
   Title = {Volume 1: Customer and Terminology Standards},
   Publisher = {IEEE Computer Society Press},
   Address = {Piscataway},
   Series = {IEEE Software Engineering Standards Collection},
 Year = {1999} }



@misc{
   Author = {IEEE},
   Title = {IEEE Web Publishing Guide},
   Publisher = {Institute of Electrical and Electronics Engineers},
   Volume = {1999},
   Number = {08/99},
 Year = {1999} }



@book{
   Author = {Inform},
   Title = {FuzzyTech 5.0 User's Manual},
   Publisher = {Inform Software Corporation},
   Address = {Aachen},
 Year = {1997} }



@article{
   Author = {Ingham, David B. and Shrivastava, Santosh K. and Panzieri, Fabio},
   Title = {Constructing Dependable Web Services},
   Journal = {IEEE Internet Computing},
   Volume = {4},
   Number = {3},
   Pages = {25-33},
 Year = {2000} }



@incollection{
   Author = {Ipsen, Guido},
   Title = {Linguistic Orientation in Computational Space},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {559-573},
 Year = {1997} }



@article{
   Author = {Isakowitz, T. and Stohr, E.A. and Balasubramanian, P.},
   Title = {RMM: A Methodology for Structured Hypermedia Design},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {8},
   Pages = {34-44},
 Year = {1995} }



@article{
   Author = {Ishai, Alumit and Sagi, Dov},
   Title = {Common Mechanisms of Visual Imagery and Perception},
   Journal = {Science},
   Volume = {268},
   Pages = {1772-1774},
 Year = {1995} }



@article{
   Author = {Issarny, Valérie and Saridakis, Titos},
   Title = {Defining Open Software Architectures for Customized Remote Execution of Web Agents},
   Journal = {Autonomous Agents and Multi-Agent Systems},
   Volume = {2},
   Number = {3},
   Pages = {237-249},
 Year = {1999} }



@article{
   Author = {Iyengar, Arun and Challenger, Jim and Dias, Daniel and Dantzig, Pail},
   Title = {High-Performance Web Site Design Techniques},
   Journal = {IEEE Internet Computing},
   Volume = {4},
   Number = {4},
   Pages = {17-26},
 Year = {2000} }



@article{
   Author = {Jackson, Michele H.},
   Title = {Assessing the Structure of Communication on the World Wide Web},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {3},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1997} }



@incollection{
   Author = {Jacob, Christian},
   Title = {Stochastic Search Methods},
   BookTitle = {Intelligent Data Analysis: An Introduction},
   Editor = {Berthold, Michael and Hand, David J.},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {299-350},
 Year = {1999} }



@book{
   Author = {Jacobson, Ivar and Booch, Grady and Rumbaugh, James},
   Title = {The Unified Software Development Process},
   Publisher = {Addison-Wesley},
   Address = {Reading},
   Series = {Object Technology Series},
 Year = {1999} }



@article{
   Author = {Jamali, Nadeem and Thati, Prasannaa and Agha, Gul A.},
   Title = {An Actor-based Architecture for Customizing and Controlling Agent Ensembles},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {2},
   Pages = {38-44},
 Year = {1999} }



@book{
   Author = {Janal, D. S.},
   Title = {Online Marketing Handbook: How to Sell, Advertise, Publicize, and Promote Your Products and Services on the Internet and Commercial Online Systems},
   Publisher = {Van Nostrand Reinhold},
   Address = {New York},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Janko, W. H. and Taudes, A.},
   Title = {Veränderungen der Hard- und Softwaretechnologie und ihre Auswirkungen auf die Informationsverarbeitungsmärkte},
   Journal = {Wirtschaftsinformatik},
   Volume = {34},
   Number = {5},
   Pages = {481-493},
 Year = {1992} }



@article{
   Author = {Janko, W. H. and Taudes, A.},
   Title = {Analyse der bestimmenden Faktoren für die Veränderung der Informationsverarbeitungsmärkte},
   Journal = {Wirtschaftsinformatik},
   Volume = {34},
   Number = {6},
   Pages = {616-623},
   Note = {---},
 Year = {1992} }



@misc{
   Author = {Jasper, Jarrod E. and Ellis, R. Darin and Wajahath, Shaheryar},
   Title = {Towards a Discourse Analysis of User Clickstreams on the Web},
   Publisher = {Institute of Gerontology, Wayne State University},
   Note = {---},
 Year = {1998} }



@book{
   Author = {Jaspersen, T.},
   Title = {Computergestütztes Marketing: Controllingorientierte DV-Verfahren für Absatz und Vertrieb},
   Publisher = {Oldenbourg},
   Address = {Munich},
   Edition = {2nd},
   Note = {Buch [Bibl.]; Sig. 183.985-B},
 Year = {1997} }



@article{
   Author = {Jensen, Jens F.},
   Title = {Interactivity: Tracing a New Concept in Media and Communication Studies},
   Journal = {Nordicom Review},
   Volume = {19},
   Pages = {185-204},
 Year = {1998} }



@article{
   Author = {Jensen, Jens F.},
   Title = {Interactivity: Tracing a New Concept in Media and Communication Studies},
   Journal = {Nordicom Review},
   Volume = {19},
   Pages = {185-204},
 Year = {1998} }



@inproceedings{
   Author = {Johnson, Brian and Shneiderman, Ben},
   Title = {Tree-Maps: A Space-Filling Approach to the Visualization of Hierarchical Information Structures},
   BookTitle = {IEEE Visualization '91 Conference},
   Address= {San Diego, USA},
   Publisher = {IEEE},
   Pages = {284-291},
 Year = {1991} }



@inproceedings{
   Author = {Jones, David and Lynch, Teresa},
   Title = {A Model for the Design of Web-based Systems that supports Adoption, Appropriation, and Evolution},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
 Year = {1999} }



@inproceedings{
   Author = {Jones, Matthew},
   Title = {Information Systems and the Double Mangle: Steering a Course between the Scylla of Embedded Structure and the Charybdis of Strong Symmetry},
   BookTitle = {IFIP WG 8.2 and 8.6 Joint Working Conference on Information Systems: Current Issues and Future Changes},
   Editor = {Larsen, Tor J. and Levine, Linda and DeGross, Janice I.},
   Address= {Helsinki, Finland},
   Publisher = {IFIP},
   Pages = {287-302},
 Year = {1999} }



@article{
   Author = {Joyce, M.},
   Title = {A Feel for Prose: Interstitial Links and the Contours of Hypertext},
   Journal = {Writing on the Edge},
   Volume = {4},
   Number = {1},
   Pages = {83-101},
 Year = {1992} }



@article{
   Author = {Jutla, Dawn and Bodorik, Peter and Hajnal, Catherine and Davis, Charles},
   Title = {Making Business Sense of Electronic Commerce},
   Journal = {Computer},
   Volume = {32},
   Number = {3},
   Pages = {67-75},
 Year = {1999} }



@article{
   Author = {Jutla, Dawn and Bodorik, Peter and Wang, Yie},
   Title = {Developing Internet E-Commerce Benchmarks},
   Journal = {Information Systems},
   Volume = {24},
   Number = {6},
   Pages = {475-493},
 Year = {1999} }



@book{
   Author = {Kalakota, Ravi and Robinson, Marcia and Tapscott, Don},
   Title = {e-Business 2.0},
   Publisher = {Addison Wesley},
   Address = {Reading},
 Year = {2000} }



@article{
   Author = {Kalakota, R. and Stallaert, J. and Whinston, A.},
   Title = {Worldwide Real-Time Decision Support Systems for Electronic Commerce Applications},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {6},
   Number = {1},
   Pages = {11-32},
   Note = {H2-4},
 Year = {1996} }



@book{
   Author = {Kalakota, R. and Whinston, A.},
   Title = {Frontiers of Electronic Commerce},
   Publisher = {Addison-Wesley},
   Address = {Sydney},
 Keywords = {EC},
   Year = {1996} }



@book{
   Author = {Kalakota, R. and Whinston, A.B.},
   Title = {Electronic Commerce: A Manager's Guide},
   Publisher = {Addison-Wesley},
   Address = {Sydney},
 Year = {1996} }



@techreport{
   Author = {Kambil, Ajit and Ginsberg, Ari and Bloch, Michael},
   Title = {Re-Inventing Value Propositions},
   Institution = {Leonard N. Stern School of Business},
   Number = {Stern #IS-96-21},
   Type = {Working Paper},
 Year = {1996} }



@article{
   Author = {Kambil, A. and van Heck, E.},
   Title = {Re-engineering the Dutch Flower Auctions: A Framework for Analyzing Exchange Organizations},
   Journal = {Information Systems Research},
   Volume = {9},
   Number = {1},
 Year = {1998} }



@incollection{
   Author = {Kaplan, B. and Maxwell, J. A.},
   Title = {Qualitative Research Methods for Evaluating Computer Information Systems},
   BookTitle = {Evaluating Health Care Information Systems: Methods and Applications},
   Editor = {Anderson, J. G. and Aydin, C.E. and Jay, S.J},
   Publisher = {Sage},
   Address = {Thousand Oaks},
   Pages = {45-68},
 Year = {1994} }



@incollection{
   Author = {Kaplan, Craig and Fenwick, Justine and Chen, James},
   Title = {Adaptive Hypertext Navigation Based on User Goals and Context},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {45-69},
 Year = {1998} }



@inproceedings{
   Author = {Katerattanakul, Pairin and Siau, Keng},
   Title = {Measuring Information Quality of Web Sites: Development of an Instrument},
   BookTitle = {20th International Conference on Information Systems (ICIS-99)},
   Editor = {De, Prabuddha and DeGross, Janice I.},
   Address= {Charlotte, USA},
   Publisher = {International Conference on Information Systems},
   Pages = {279-285},
 Year = {1999} }



@inproceedings{
   Author = {Kaukal, Marion and Simon, Bernd},
   Title = {Redesign von WWW-basierten Masseninformationssystemen},
   BookTitle = {Electronic Business Engineering: 4. Internationale Tagung Wirtschaftsinformatik},
   Editor = {Scheer, August-Wilhelm and Nüttgens, Markus},
   Address= {Saarbrücken},
   Publisher = {Physica},
   Pages = {51-66},
 Year = {1999} }



@incollection{
   Author = {Kay, Judy and Kummerfeld, Bob},
   Title = {User Models for Customized Hypertext},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {47-69},
 Year = {1997} }



@book{
   Editor = {Kelle, Hugo},
   Title = {Computer-Aided Qualitative Data Analysis. Theories, Methods and Practice},
   Publisher = {Sage},
   Address = {London},
 Keywords = Research Methodology},
   Year = {1995} }



@book{
   Author = {Kelly, Sean},
   Title = {Data Warehousing: The Route to Mass Customization},
   Publisher = {John Wiley & Sons},
   Address = {Chichester},
 Year = {1994} }



@book{
   Author = {Kendall, Kenneth E. and Kendall, Julie E.},
   Title = {Systems Analysis and Design},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River},
   Edition = {4th},
 Year = {1999} }



@incollection{
   Author = {Kent, Robert E. and Neuss, Christian},
   Title = {Conceptual Analysis of Hypertext},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {70-89},
 Year = {1997} }



@book{
   Author = {Kerlinger, Frederick Nichols},
   Title = {Foundations of Behavioral Research},
   Publisher = {CBS College Publishing},
   Address = {New York},
   Edition = {3rd},
 Year = {1986} }



@book{
   Author = {Keyes, J.},
   Title = {Webcasting: How to Broadcast to your Customers over the Net},
   Publisher = {Mcgraw-Hill},
   Address = {New York},
   Note = {---},
 Year = {1997} }



@article{
   Author = {Khalfallah, H. and Karmouch, A.},
   Title = {An Architecture and a Data Model for Integrated Multimedia Documents and Presentational Applications},
   Journal = {ACM Multimedia Systems},
   Volume = {3},
   Number = {5/6},
   Pages = {238-250},
 Year = {1995} }



@book{
   Author = {Kieser, A. and Kubicek, H.},
   Title = {Organization (in German)},
   Publisher = {de Gruyter},
   Address = {Berlin},
   Edition = {3rd},
 Year = {1992} }



@article{
   Author = {Kirda, Engin and Jazayeri, Mehdi and Kerer, Clemens and Schranz, Markus},
   Title = {Experiences in Engineering Flexible Web Services},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {1},
   Pages = {58-65},
 Year = {2001} }



@book{
   Author = {Kirk, J. and Miller, M.L.},
   Title = {Reliability and Validity in Qualitative Research},
   Publisher = {Sage},
   Address = {London},
 Keywords = {Research Methodology},
   Year = {1986} }



@book{
   Author = {Kitching, Robert L.},
   Title = {Systems Ecology: An Introduction to Ecological Modelling},
   Publisher = {University of Queensland Press},
   Address = {St. Lucia},
 Year = {1983} }



@techreport{
   Author = {Klapsing, Reinhold and Neumann, Gustaf},
   Title = {Applying the Resource Description Framework to Web Engineering},
   Institution = {University of Essen},
   Type = {Working Paper},
 Year = {2000} }



@article{
   Author = {Klein, Stefan},
   Title = {Introduction to Electronic Auctions},
   Journal = {International Journal of Electronic Commerce},
   Volume = {7},
   Number = {4},
   Pages = {3-6},
 Year = {1997} }



@article{
   Author = {Klein, Steffen},
   Title = {Designing for Customer Interaction on the Web},
   Journal = {IEEE Internet Computing},
   Volume = {3},
   Number = {1},
   Pages = {32-35},
 Year = {1999} }



@article{
   Author = {Kleinaltenkamp, M. and Plötner, O.},
   Title = {Business-to-Business-Kommunikation: Die Sicht der Wissenschaft},
   Journal = {Werbeforschung & Praxis},
   Volume = {39},
   Number = {4},
   Pages = {130-137},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Kleinberg, Jon and Papadimitriou, Christos and Raghavan, Prabhakar},
   Title = {A Microeconomic View of Data Mining},
   Journal = {Data Mining and Knowledge Discovery},
   Volume = {2},
   Number = {4},
   Pages = {311-324},
 Year = {1998} }



@book{
   Author = {Knapik, Michael and Johnson, Jay B.},
   Title = {Developing Intelligent Agents for Distributed Systems: Exploring Architecture, Technologies, and Applications},
   Publisher = {McGraw-Hill},
   Address = {New York},
 Year = {1997} }



@misc{
   Author = {Knight, R.M.},
   Title = {Cyberpreneurship or Entrepreneurship on the Internet},
 Year = {1996} }



@inproceedings{
   Author = {Knott, Alistair and Mellish, Chris and Oberlander, Jon and O'Donnel, Mick},
   Title = {Sources of Flexibility in Dynamic Hypertext Generation},
   BookTitle = {8th International Workshop on Natural Language Generation},
   Address= {Herstmonceux Castle, UK},
   Pages = {151-160},
 Year = {1996} }



@article{
   Author = {Koblick, Reuven},
   Title = {Concordia},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {3},
   Pages = {96-97},
 Year = {1999} }



@article{
   Author = {Kohonen, Teuvo},
   Title = {The 'Neural' Phonetic Typewriter},
   Journal = {Computer},
   Volume = {21},
   Number = {30},
   Pages = {11-22},
 Year = {1988} }



@book{
   Author = {Kohonen, Teuvo},
   Title = {Self-Organizing Maps},
   Publisher = {Springer},
   Address = {Berlin},
   Edition = {2nd},
   Series = {Springer Series in Information Sciences},
 Year = {1997} }



@incollection{
   Author = {Kolb, David},
   Title = {Socrates in the Labyrinth},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {323-344},
 Year = {1994} }



@book{
   Author = {Kosiur, D.},
   Title = {Understanding Electronic Commerce. How Online Transactions Can Grow Your Business.},
   Publisher = {Microsoft Press},
   Address = {Redmont, Washington},
 Year = {1997} }



@book{
   Author = {Kotler, Philip and Armstrong, Gary},
   Title = {Principles of Marketing},
   Publisher = {Prentice Hall},
   Address = {London},
   Edition = {8th},
 Year = {1998} }



@book{
   Author = {Kratzer, Klaus P.},
   Title = {Neuronale Netze - Grundlagen und Anwendungen},
   Publisher = {Hanser},
   Address = {München},
 Year = {1990} }



@incollection{
   Author = {Kress, Gunther and Leeuwen, Theo van},
   Title = {Front Pages: (The Critical) Analysis of Newspaper Layout},
   BookTitle = {Approaches to Media Discourse},
   Editor = {Bell, Allan and Garrett, Peter},
   Publisher = {Blackwell},
   Address = {Oxford},
   Pages = {186-219},
 Year = {1998} }



@book{
   Author = {Krippendorf, Klaus},
   Title = {Content Analysis: An Introduction to Its Methodology},
   Publisher = {Sage},
   Address = {Beverly Hills},
 Year = {1980} }



@book{
   Author = {Kroeber-Riel, W. and Weinberg, P.},
   Title = {Konsumentenverhalten},
   Publisher = {Vahlen},
   Address = {Munich},
   Note = {Buch [Bibl.]; Sig. 181.776-B},
 Year = {1996} }



@article{
   Author = {Krulwich, Bruce},
   Title = {Lifestyle Finder: Intelligent User Profiling Using Large-Scale Demographic Data},
   Journal = {AI Magazine},
   Volume = {18},
   Number = {2},
   Pages = {37-56},
 Year = {1997} }



@book{
   Author = {Kuhn, Thomas S.},
   Title = {The Structure of Scientific Revolutions},
   Publisher = {University of Chicago Press},
   Address = {Chicago},
   Edition = {3rd},
 Year = {1996} }



@article{
   Author = {Kumar, Harsha P. and Plaisant, Catherine and Shneiderman, Ben},
   Title = {Browsing Hierarchical Data with Multi-level Dynamic Queries and Pruning},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {46},
   Number = {1},
   Pages = {103-124},
 Year = {1997} }



@article{
   Author = {Kurbel, K. and Pietsch, W.},
   Title = {Eine Beurteilung konnektionistischer Modelle auf der Grundlage ausgewählter Anwendungsprobleme und Vorschläge zur Erweiterung},
   Journal = {Wirtschaftsinformatik},
   Volume = {33},
   Number = {5},
   Pages = {355-364},
   Note = {H2-5},
 Year = {1991} }



@article{
   Author = {Labrou, Yannis and Finin, Tim and Peng, Yun},
   Title = {Agent Communication Languages: The Current Landscape},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {2},
   Pages = {45-52},
 Year = {1999} }



@incollection{
   Author = {Lamont, Claire},
   Title = {Annotating a Text: Literary Theory and Electronic Hypertext},
   BookTitle = {Electronic Text: Investigations in Method and Theory},
   Editor = {Sutherland, Kathryn},
   Publisher = {Clarendon Press},
   Address = {Oxford},
   Pages = {47-66},
 Year = {1997} }



@article{
   Author = {Lamping, John and Rao, Ramana},
   Title = {The Hyperbolic Browser: A Focus + Context Technique for Visualizing Large Hierarchies},
   Journal = {Journal of Visual Languages and Computing},
   Volume = {7},
   Number = {1},
   Pages = {33-55},
 Year = {1996} }



@book{
   Author = {Landow, George P.},
   Title = {Hypertext: The Convergence of Contemporary Critical Theory and Technology},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
 Year = {1992} }



@incollection{
   Author = {Landow, George P.},
   Title = {What's a Critic to Do?: Critical Theory in the Age of Hypertext},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {1-48},
 Year = {1994} }



@book{
   Author = {Landow, George P.},
   Title = {Hypertext 2.0},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
 Year = {1997} }



@article{
   Author = {Lang, A.},
   Title = {Involuntary Attention and Physiological Arousal Evoked by Structural Features and Emotional Content in TV Commercials},
   Journal = {Communication Research},
   Volume = {17},
   Number = {3},
   Pages = {275-299},
 Year = {1990} }



@article{
   Author = {Lange, Danny B. and Oshima, Mitsuru},
   Title = {Seven Good Reasons for Mobile Agents},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {3},
   Pages = {88-89},
 Year = {1999} }



@phdthesis{
   Author = {Langenohl, Thomas},
   Title = {Systemarchitekturen Elektronischer Märkte},
   School = {University of St. Gallen},
   Type = {Doctoral Thesis},
 Year = {1993} }



@article{
   Author = {Larrson, R.},
   Title = {Case Survey Methodology: Quantitative Analysis of Patterns Across Case studies},
   Journal = {Academy of Management Journal},
   Volume = {36},
   Pages = {1515-1546},
   Abstract = {Introduction of the case survey methodology.},
 Keywords = {Methodology},
   Year = {1993} }



@article{
   Author = {Lassila, Ora},
   Title = {Web Metadata: A Matter of Semantics},
   Journal = {IEEE Internet Computing},
   Volume = {2},
   Number = {4},
   Pages = {30-37},
 Year = {1998} }



@book{
   Author = {Lawrence, E. and Corbitt, B. and Tidwell, A. and Fisher, J.A. and Lawrence, J.},
   Title = {Internet Commerce. Digitals Models for Business},
   Publisher = {Jacaranda & Wiley},
   Address = {Melbourne},
 Year = {1998} }



@incollection{
   Author = {Lebart, Ludovic},
   Title = {Complementary Use of Correspondence Analysis and Cluster Analysis},
   BookTitle = {Correspondence Analysis in the Social Sciences},
   Editor = {Greenacre, Michael and Blasius, Jörg},
   Publisher = {Academic Press},
   Address = {London},
   Pages = {162-178},
 Year = {1994} }



@book{
   Author = {Lebart, Ludovic and Salem, André and Berry, Lisette},
   Title = {Exploring Textual Data},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Volume = {4},
   Series = {Text, Speech and Language Technology},
 Year = {1998} }



@article{
   Author = {Lederer, A. and Mirchandani, D. A. and Sims, K.},
   Title = {The Link between Information Strategy and Electronic Commerce},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {7},
   Number = {1},
   Pages = {17-34},
   Note = {H2-3},
 Year = {1997} }



@incollection{
   Author = {Ledgerwood, Mikle D.},
   Title = {Hypertextuality and Multimedia Literature},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {547-558},
 Year = {1997} }



@article{
   Author = {Lee, H.G. and Clark, T.H.},
   Title = {Impacts of the Electronic Marketplace on Transaction Cost and Market Structure},
   Journal = {International Journal of Electronic Commerce},
   Volume = {1},
   Number = {1},
   Pages = {127-149},
 Keywords = {Electronic markets
EC},
   Year = {1996} }



@article{
   Author = {Lee, H. G. and Clark, T. H.},
   Title = {Market Process Reengineering Through Electronic Market Systems: Opportunities and Challenges},
   Journal = {Journal of Management Information Systems},
   Volume = {13},
   Number = {3},
   Pages = {113-136},
   Note = {H1-38},
 Year = {1997} }



@techreport{
   Author = {Lee, Juhnyoung and Hoch, Robert and Podlaseck, Mark and Schonberg, Edith and Gomory, Stephen},
   Title = {Analysis and Visualization of Metrics for Online Merchandising},
   Institution = {IBM Institute for Advanced Commerce},
   Type = {Technical Paper},
   Month= {11/1999},
 Year = {1999} }



@techreport{
   Author = {Lee, Juhnyoung and Podlaseck, Mark},
   Title = {Visualization and Analysis of Clickstream Data of Online Stores for Understanding Web Merchandising},
   Institution = {IBM Institute for Advanced Commerce},
   Type = {Technical Paper},
   Month= {01/2000},
 Year = {2000} }



@misc{
   Author = {Lee, Kenneth and Speyer, Gabriel},
   Title = {Platform for Privacy Preferences Project (P3P) & Citibank},
   Publisher = {Citibank Advanced Development Group},
   Volume = {1999},
   Number = {20-01-99},
 Year = {1999} }



@techreport{
   Author = {Lelii, Sonia R. and McCright, John},
   Title = {With DG Acquisition, EMC Stakes Claim for Mid-range Storage Market},
   Institution = {PC Week Online},
   Month= {09/08/1999},
 Year = {1999} }



@article{
   Author = {Leung, Y. K. and Apperley, M. D.},
   Title = {A Review and Taxonomy of Distortion-Oriented Presentation Techniques},
   Journal = {ACM Transactions on Computer-Human Interaction},
   Volume = {1},
   Number = {2},
   Pages = {126-160},
 Year = {1994} }



@article{
   Author = {Levoy, Marc},
   Title = {Spreadsheets for Images},
   Journal = {Computer Graphics (Proceedings of ACM Siggraph-94)},
   Volume = {28},
   Number = {4},
   Pages = {139-146},
 Year = {1994} }



@book{
   Author = {Levy, Mitchell},
   Title = {E-volve or Die.com},
   Publisher = {New Riders Publishing},
   Address = {Indianapolis},
 Year = {2001} }



@inproceedings{
   Author = {Lieberman, Henry},
   Title = {Letizia: An Agent That Assists Web Browsing},
   BookTitle = {14th International Joint Conference on Artificial Intelligence (IJCAI-95)},
   Address= {Montreal, Canada},
   Publisher = {Morgan-Kaufmann},
   Pages = {924-929},
 Year = {1995} }



@inproceedings{
   Author = {Lieberman, Henry},
   Title = {Autonomous Interface Agents},
   BookTitle = {ACM Conference on Human Factors in Computing Systems (CHI-97)},
   Editor = {Pemberton, Steven},
   Address= {Atlanta, USA},
   Publisher = {ACM Press},
   Pages = {67-74},
 Year = {1997} }



@inproceedings{
   Author = {Lieberman, Henry and Van Dyke, Neil W. and Vivacqua, Adrian S.},
   Title = {Let's Browse: A Collaborative Web Browsing Agent},
   BookTitle = {International Conference on Intelligent User Interfaces},
   Address= {Redondo Beach, USA},
   Publisher = {ACM Press},
   Pages = {65-68},
 Year = {1999} }



@incollection{
   Author = {Liestøl, Gunnar},
   Title = {Nonlinearity and Literary Theory},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {87-120},
 Year = {1994} }



@book{
   Author = {Lilien, G. L. and Kotler, P. and Moorthy, K. S.},
   Title = {Marketing Models},
   Publisher = {Prentice Hall},
   Address = {Englewood Cliffs},
   Note = {---},
 Year = {1992} }



@inproceedings{
   Author = {Lindemann, Markus A. and Runge, Alexander},
   Title = {Electronic Contracting within the Reference Model for Electronic Markets},
   BookTitle = {6th European Conference on Information Systems (ECIS-98)},
   Editor = {Baets, Walter},
   Address= {Aix-en-Provence, France},
   Publisher = {Euro-Arab Management School},
   Pages = {44-59},
 Year = {1998} }



@article{
   Author = {Link, J. and Hildebrand, V. G.},
   Title = {Wettbewerbsvorteile durch kundenorientierte Informationssysteme: Konzeptionelle Grundlagen und empirische Ergebnisse},
   Journal = {Journal für Betriebswirtschaft},
   Volume = {45},
   Number = {1},
   Pages = {46-62},
   Note = {H1-37},
 Year = {1995} }



@book{
   Editor = {Lohrbach, T.},
   Title = {Einsatz von Künstlichen Neuronalen Netzen für ausgewählte betriebswirtschaftliche Aufgabenstellungen und Vergleich mit konventionellen Lösungsverfahren},
   Publisher = {Unitext},
   Address = {Göttingen},
   Note = {Buch [WI]; Sig. AI-224},
 Year = {1994} }



@article{
   Author = {Lohse, Gerald L. and Biolsi, Kevin and Walker, Neff and Rueter, Henry H.},
   Title = {A Classification of Visual Representation},
   Journal = {Communications of the ACM},
   Volume = {37},
   Number = {12},
   Pages = {36-49},
 Year = {1994} }



@article{
   Author = {Lohse, G. L. and Spiller, P.},
   Title = {Electronic Shopping},
   Journal = {Communications of the ACM},
   Volume = {41},
   Number = {7},
   Pages = {81-87},
   Note = {---},
 Year = {1998} }



@incollection{
   Author = {Loos, P. and Scheer, A. W.},
   Title = {Vom Informationsmodell zum Anwendungssystem: Nutzenpotentiale für den effizienten Einsatz von Informationssystemen},
   BookTitle = {Wirtschaftsinformatik '95: Wettbewerbsfähigkeit, Innovation, Wirtschaftlichkeit},
   Editor = {König, W.},
   Publisher = {Physica},
   Address = {Heidelberg},
   Pages = {185-201},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Lowe, David and Hall, Wendy},
   Title = {Hypermedia and the Web: An Engineering Approach},
   Publisher = {John Wiley & Sons},
   Address = {Chichester},
 Year = {1999} }



@inproceedings{
   Author = {Lowe, Will},
   Title = {Semantic representation and priming in a self-organizing lexicon},
   BookTitle = {4th Neural Computation and Psychology Workshop},
   Publisher = {Springer},
   Pages = {227-239},
 Year = {1997} }



@article{
   Author = {Luedi, A. F.},
   Title = {Personalize or Perish},
   Journal = {International Journal of Electronic Markets},
   Volume = {7},
   Number = {3},
   Pages = {22-25},
   Note = {H1-32},
 Year = {1997} }



@book{
   Author = {Luhmann, Niklas},
   Title = {The Autopoiesis of Social Systems},
 Year = {1986} }



@book{
   Author = {Lullies, V. and Bollinger, H. and Weltz, F.},
   Title = {Konfliktfeld Informationstechnik: Innovation als Managementproblem},
   Publisher = {Campus},
   Address = {Frankfurt},
   Note = {---},
 Year = {1990} }



@article{
   Author = {Luqi},
   Title = {Software Evolution Through Rapid Prototyping},
   Journal = {IEEE Computer},
   Volume = {22},
   Number = {5},
   Pages = {13-25},
 Year = {1989} }



@article{
   Author = {Lyardet, Fernando and Rossi, Gustavo and Schwabe, Daniel},
   Title = {Discovering and Using Design Patterns in the WWW},
   Journal = {Multimedia Tools and Applications},
   Volume = {8},
   Number = {3},
   Pages = {293-308},
 Year = {1999} }



@article{
   Author = {Mackinlay, Jock D.},
   Title = {Automating the Design of Graphical Presentations of Relational Material},
   Journal = {ACM Transactions on Graphics},
   Volume = {5},
   Number = {2},
   Pages = {111-141},
 Year = {1986} }



@article{
   Author = {Maes, Pattie and Guttman, Robert H. and Moukas, Alexandros G.},
   Title = {Agents that Buy and Sell},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {3},
   Pages = {81-91},
 Year = {1999} }



@inproceedings{
   Author = {Maglio, Paul P. and Barrett, Rob},
   Title = {How to Build Modeling Agents to Support Web Searchers},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {5-16},
 Year = {1997} }



@article{
   Author = {Mahler, A. and Göbel, G.},
   Title = {Internetbanking: Das Leistungsspektrum},
   Journal = {Die Bank},
   Volume = {8},
   Pages = {488-492},
 Year = {1996} }



@incollection{
   Author = {Mahling, Dirk E.},
   Title = {Cognitive Systems Engineering for Visualization},
   BookTitle = {Cognitive Aspects of Visual Languages and Visual Interfaces},
   Editor = {Tauber, Michael J. and Mahling, Dirk E. and Arefi, Farah},
   Publisher = {North-Holland},
   Address = {Amsterdam},
   Pages = {41-75},
 Year = {1994} }



@article{
   Author = {Mahoney, Nicholas},
   Title = {Renewable Energy Market Overview 2000},
   Journal = {Renewable Energy World},
   Volume = {4},
   Number = {1},
 Year = {2001} }



@article{
   Author = {Maier-Rabler, U.},
   Title = {Die politisch-kulturellen Dimensionen der neuen Informations- und Kommunikationstechnologien},
   Journal = {ÖIBF-Info},
   Volume = {95},
   Number = {4},
   Pages = {34-42},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Mainzer, Klaus},
   Title = {Thinking in Complexity: The Complex Dynamics of Matter, Mind, and Mankind},
   Publisher = {Springer},
   Address = {Berlin},
   Edition = {3rd},
 Year = {1997} }



@article{
   Author = {Malchow, R. and Thomsen, K.},
   Title = {Web-Tracking},
   Journal = {Screen Multimedia, Sep 1997},
   Volume = {4},
   Number = {9},
   Pages = {57-61},
   Note = {H1-24},
 Year = {1997} }



@article{
   Author = {Malone, T.W. and Yates, J. and Benjamin, R.I.},
   Title = {Electronic Markets and Electronic Hierarchies},
   Journal = {Communication of the ACM},
   Volume = {30},
   Number = {6},
   Pages = {484-497},
 Year = {1987} }



@article{
   Author = {Malone, T.W. and Yates, J. and Benjamin, R.I.},
   Title = {The Logic of Electronic Markets},
   Journal = {Harvard Business Review},
   Number = {May-June},
   Pages = {166-170},
   Abstract = {Insightful article on the impact of eclectronic commerce on business organisation. They posit that vertical integration will be less appealing to many companies. The evolution of computer-aided buying and selling will disrupt conventional marketing and distribution patterns.},
 Keywords = {EC
Electronic markets},
   Year = {1989} }



@article{
   Author = {Mani, Inderjeet and Bloedorn, Eric},
   Title = {Summarizing Similarities and Differences Among Related Documents},
   Journal = {Information Retrieval},
   Volume = {1},
   Number = {1/2},
   Pages = {35-67},
 Year = {1999} }



@book{
   Author = {Mansfield, Edwin},
   Title = {Microeconomics: Theory / Applications},
   Publisher = {W. W. Norton},
   Address = {New York},
   Edition = {9th},
 Year = {1997} }



@book{
   Author = {Marchionini, Gary},
   Title = {Information Seeking in Electronic Environments},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Series = {Cambridge Series on Human-Computer Interaction},
 Year = {1995} }



@incollection{
   Author = {Marcus, Solomon},
   Title = {Media and Self-Reference: The Forgotten Initial State},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {15-47},
 Year = {1997} }



@article{
   Author = {Marent, C.},
   Title = {Branchenspezifische Referenzmodelle für betriebswirtschaftliche IV-Anwendungsbereiche},
   Journal = {Wirtschaftsinformatik},
   Volume = {37},
   Number = {3},
   Pages = {303-313},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Marent, C.},
   Title = {Werkzeuggestützte Referenzmodellierung für den Handel},
   Publisher = {MIS Department Vienna University of Economics},
   Address = {Vienna},
   Note = {---},
 Year = {1995} }



@misc{
   Author = {Margherito, L.},
   Title = {The Emerging Digital Economy},
   Publisher = {Secretariat on Electronic Commerce, US Department of Commerce.},
   Number = {June 1998},
   Month = {20 April 1998},
 Keywords = {EC},
 Year = {1998} }



@book{
   Author = {Marshall, C. and Rossman, G.B},
   Title = {Designing Qualitative Research},
   Publisher = {Sage},
   Address = {London},
 Keywords = {Research Methodology},
   Year = {1989} }



@book{
   Author = {Martin, James},
   Title = {Cybercorp: The New Business Revolution},
   Publisher = {Amacom},
   Address = {New York},
 Year = {1996} }



@book{
   Author = {Masters, Timothy},
   Title = {Practical Neural Network Recipes in C++},
   Publisher = {Academic Press},
   Address = {San Diego},
 Year = {1993} }



@incollection{
   Author = {Mathé, Nathalie and Chen, James R.},
   Title = {User-Centered Indexing for Adaptive Information Access},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {171-207},
 Year = {1998} }



@book{
   Author = {Maturana, Humberto R. and Varela, Francisco J.},
   Title = {Autopoiesis and Cognition: The Realization of the Living},
   Publisher = {D. Reidel Publishing},
   Address = {Dordecht},
   Volume = {42},
   Series = {Boston Studies in the Philosophy of Science},
 Year = {1980} }



@article{
   Author = {Maule, William R.},
   Title = {Cognitive Maps, AI Agents and Personalized Virtual Environments in Internet Learning Experiences},
   Journal = {Internet Research: Networking Applications and Policy},
   Volume = {8},
   Number = {4},
   Pages = {347-358},
 Year = {1997} }



@incollection{
   Author = {Mayfield, James},
   Title = {Two-Level Models of Hypertext},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {90-108},
 Year = {1997} }



@incollection{
   Author = {McGann, Jerome J.},
   Title = {The Rationale of Hypertext},
   BookTitle = {Electronic Text: Investigations in Method and Theory},
   Editor = {Sutherland, Kathryn},
   Publisher = {Clarendon Press},
   Address = {Oxford},
   Pages = {19-46},
 Year = {1997} }



@book{
   Author = {McLuhan, M.},
   Title = {Understanding Media: The Extension of Man},
   Publisher = {Routledge and Kegan Paul},
   Address = {London},
 Year = {1964} }



@inproceedings{
   Author = {McMillan, Sally J.},
   Title = {The Microscope and the Moving Target: The Challenge of Applying a Stable Research Technique to a Dynamic Communication Environment},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@inproceedings{
   Author = {McMillan, Sally J.},
   Title = {Four Models of Cyber-Interactivity},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@incollection{
   Author = {McMullin, Ernan},
   Title = {Rationality and Paradigm Change in Science},
   BookTitle = {World Changes: Thomas Kuhn and the Nature of Science},
   Editor = {Horwich, Paul},
   Publisher = {MIT Press},
   Address = {Cambridge},
   Pages = {55-78},
 Year = {1993} }



@book{
   Author = {McQuail, Dennis},
   Title = {Mass Communication Theory: An Introduction},
   Publisher = {Sage},
   Address = {London},
   Edition = {3rd},
 Year = {1994} }



@article{
   Author = {McTear, Mike F.},
   Title = {User Modelling for Adaptive Computer Systems: A Survey of Recent Developments},
   Journal = {Artificial Intelligence Review},
   Volume = {7},
   Pages = {157-184},
 Year = {1993} }



@inproceedings{
   Author = {Mead, June P. and Gay, Geri},
   Title = {Concept Mapping: An Innovative Approach to Digital Library Design and Evaluation},
   BookTitle = {37th Allerton Institute: How We Do User-Centered Design and Evaluation of Digital Libraries},
   Address= {Champaign, USA},
   Publisher = {University of Illinois at Urbana-Champaign},
 Year = {1995} }



@techreport{
   Author = {Mecca, Giansalvatore and Merialdo, Paolo and Atzeni, Paolo and Crescenzi, Valter},
   Title = {The Araneus Guide to Web-Site Development},
   Institution = {University of Rome},
   Number = {AWR-1-99},
   Type = {Working},
   Month= {March 9, 1999},
 Year = {1999} }



@book{
   Author = {Mechler, B.},
   Title = {Intelligente Informationssysteme},
   Publisher = {Addison-Wesley},
   Address = {Bonn},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Medsker, Larry R.},
   Title = {Hybrid Intelligent Systems},
   Publisher = {Kluwer Academic Publishers},
   Address = {Boston},
 Year = {1995} }



@book{
   Author = {Meffert, Heribert},
   Title = {Merketingforschung und Käuferverhalten},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Edition = {2nd},
 Year = {1992} }



@article{
   Author = {Melucci, Massimo},
   Title = {An Evaluation of Automatically Constructed Hypertexts for Information Retrieval},
   Journal = {Information Retrieval},
   Volume = {1},
   Number = {1/2},
   Pages = {91-114},
 Year = {1999} }



@book{
   Author = {Mena, Jesus},
   Title = {Data Mining Your Website},
   Publisher = {Digital Press},
   Address = {Boston},
 Year = {1999} }



@book{
   Author = {Menasce, Daniel A. and Almeida, Virgilio A. F.},
   Title = {Capacity Planning for Web Performance: Metrics, Models, and Methods},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River},
 Year = {1998} }



@book{
   Author = {Menasce, Daniel A. and Almeida, Virgilio A. F.},
   Title = {Scaling for E-Business: Technologies, Models, Performance, and Capacity Planning},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River},
 Year = {2000} }



@article{
   Author = {Mendes, Emilia},
   Title = {Web Metrics - Estimating Design and Authoring Effort},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {1},
   Pages = {50-57},
 Year = {2001} }



@book{
   Author = {Mertens, P. and Knolmayer, G.},
   Title = {Organisation der Informationsverarbeitung: Grundlagen: Aufbau: Arbeitsteilung},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Note = {Buch [WI]; Sig. K-614},
 Year = {1995} }



@article{
   Author = {Mertens, P. and Schumann, P.},
   Title = {Electronic Shopping: Überblick, Entwicklungen und Strategie},
   Journal = {Wirtschaftsinformatik},
   Volume = {38},
   Number = {5},
   Pages = {515-530},
   Note = {H2-1},
 Year = {1995} }



@book{
   Author = {Merz, M.},
   Title = {Elektronische Märkte im Internet},
   Publisher = {Thomson},
   Address = {Bonn},
   Note = {---},
 Year = {1996} }



@article{
   Author = {Meyer, J. A.},
   Title = {Wirkung bildlicher Darstellungen auf das Informations- und Entscheidungsverhalten von Managern: Erweiterung der bisherigen Forschung auf bewegte Bilder},
   Journal = {Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung},
   Volume = {96},
   Number = {07-08},
   Pages = {738-760},
   Note = {H1-4},
 Year = {1996} }



@article{
   Author = {Meyer, J. A.},
   Title = {Informationsüberlastung im (Marketing-) Management},
   Journal = {Werbeforschung & Praxis},
   Volume = {42},
   Number = {1},
   Pages = {10-14},
   Note = {H1-25},
 Year = {1997} }



@article{
   Author = {Meyer, J. A. and Grundei, J.},
   Title = {Akzeptanz visueller Informationsdarstellung im Management},
   Journal = {Journal für Betriebswirtschaft},
   Volume = {45},
   Number = {5-6},
   Pages = {366-380},
   Note = {H1-36},
 Year = {1995} }



@article{
   Author = {Meyer, Marc H. and Zack, Michael H.},
   Title = {The Design and Development of Information Products},
   Journal = {Sloan Management Review},
   Volume = {37},
   Number = {3},
   Pages = {43-59},
   Note = {H2-7},
 Year = {1996} }



@article{
   Author = {Miles, Gareth E. and Howes, Andrew and Davies, Anthony},
   Title = {A Framework for Understanding Human Factors in Web-based Electronic Commerce},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {52},
   Number = {1},
   Pages = {131-163},
 Year = {2000} }



@book{
   Author = {Miles, M.B. and Huberman, A.M.},
   Title = {Qualitative Data Analysis. A Source Book of New Methods},
   Publisher = {Sage},
   Address = {Beverly Hills},
   Edition = {Scd Ed.},
 Keywords = {Methodology},
   Year = {1994} }



@article{
   Author = {Miller, Dale},
   Title = {A Logic Programming Language with Lambda-Abstraction, Function Variables, and Simple Unification},
   Journal = {Journal of Logic and Computation},
   Volume = {1},
   Number = {4},
   Pages = {497-536},
 Year = {1991} }



@inproceedings{
   Author = {Milosavljevic, Maria},
   Title = {Electronic Commerce via Personalised Virtual Electronic Catalogues},
   BookTitle = {2nd Annual Collaborative Electronic Commerce Technology and Research Conference (CollECTeR-98)},
   Editor = {Cooper, Joan and Burgess, Lois},
   Address= {Sydney, Australia},
   Publisher = {University of Wollongong},
   Pages = {26-37},
 Year = {1998} }



@inproceedings{
   Author = {Milosavljevic, Maria and Oberlander, Jon},
   Title = {Dynamic Hypertext Catalogues: Helping Users to Help Themselves},
   BookTitle = {9th ACM Conference on Hypertext and Hypermedia (HT-98)},
   Address= {Pittsburgh, USA},
   Pages = {123-131},
 Year = {1998} }



@article{
   Author = {Misic, Mark M. and Johnson, Kelsey L.},
   Title = {Benchmarking: A Tool for Web Site Evaluation and Improvement},
   Journal = {Internet Research: Networking Applications and Policy},
   Volume = {9},
   Number = {5},
   Pages = {383-392},
 Year = {1999} }



@article{
   Author = {Mitra, Ananda},
   Title = {Characteristics of the WWW Text: Tracing Discursive Strategies},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {5},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1999} }



@phdthesis{
   Author = {Mladenic, Dunja},
   Title = {Machine Learning on Non-homogeneous, Distributed Text Data},
   School = {University of Ljubljana},
   Type = {Doctoral Thesis},
 Year = {1998} }



@article{
   Author = {Mladenic, Dunja},
   Title = {Text-Learning and Related Intelligent Agents: A Survey},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {4},
   Pages = {44-54},
 Year = {1999} }



@incollection{
   Author = {Mohammadian, Mansour},
   Title = {Bioeconomics: A New Vision for Sustainability},
   BookTitle = {Sustainable Development},
   Editor = {Elohimjl and Stuhler, Elmar A. and Parra-Luna, Francisco},
   Publisher = {Rainer Hampp},
   Address = {Munich},
   Pages = {55-63},
 Year = {2000} }



@inproceedings{
   Author = {Moody, Daniel and Walsh, Peter},
   Title = {Measuring the Value of Information: An Asset Valuation Approach},
   BookTitle = {7th European Conference on Information Systems (ECIS-99)},
   Editor = {Pries-Heje, Jan and Ciborra, Claudio and Kautz, Karlheinz and Valor, Josep and Christiaanse, Ellen and Avison, David and Heje, Claus},
   Address= {Copenhagen, Denmark},
   Publisher = {Copenhagen Business School},
   Volume = {3},
   Pages = {496-512},
 Year = {1999} }



@book{
   Author = {Moore, Geoffrey A.},
   Title = {Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers},
   Publisher = {Harper Business.},
   Address = {New York},
 Year = {1999} }



@article{
   Author = {Moore, Gordon E.},
   Title = {Cramming More Components Onto Integrated Circuits},
   Journal = {Electronics Magazine},
   Volume = {38},
   Number = {8},
   Pages = {114-117},
 Year = {1965} }



@article{
   Author = {Moore, J. F.},
   Title = {Predators and Prey: A New Ecology of Competition},
   Journal = {Harvard Business Review},
   Volume = {71},
   Number = {3},
   Pages = {75-85},
   Note = {---},
 Year = {1993} }



@book{
   Author = {Moore, J. F.},
   Title = {The Death of Competition: Leadership and Strategy in the Age of Business Ecosystems},
   Publisher = {Harper Collins},
   Address = {New York},
   Note = {Buch [Bibl.]; Sig. 178.217-B},
 Year = {1997} }



@inproceedings{
   Author = {Moore, Scott A.},
   Title = {KQML & FLBC: Contrasting Agent Communication Languages},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@article{
   Author = {Moorthy, S.  and Ratchford, B. T. and Talukdar, D.},
   Title = {Consumer Information Search Revisited: Theory and Empirical Analysis},
   Journal = {Journal of Consumer Research},
   Number = {March 1997},
   Pages = {263-277},
   Note = {H1-18},
 Year = {1997} }



@article{
   Author = {Morgan, R., F.},
   Title = {An Internet Marketing Framework for the World Wide Web (WWW)},
   Journal = {Journal of Marketing Management},
   Volume = {26},
   Number = {4},
   Pages = {757-775},
   Abstract = {The author suggests a framework for implementing a marketing strategy on the WWW. Very similar to Dufour.},
 Keywords = {Internet-based electronic commerce
Marketing
Model
Internet},
   Year = {1996} }



@article{
   Author = {Morris, Merrill and Ogan, Christine},
   Title = {The Internet as Mass Medium},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {1},
   Number = {4},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1996} }



@incollection{
   Author = {Morrison, M.},
   Title = {A Look at Interactivity from a Consumer Perspective},
   BookTitle = {Developments in Marketing Science},
   Editor = {Ford, John B. and Honeycutt, Earl D.},
   Publisher = {Academy of Marketing Science},
   Address = {Norfolk, USA},
   Volume = {21},
   Pages = {149-154},
 Year = {1998} }



@incollection{
   Author = {Müller-Schneider, Thomas},
   Title = {The Visualization of Structural Change by Means of Correspondence Analysis},
   BookTitle = {Correspondence Analysis in the Social Sciences},
   Editor = {Greenacre, Michael and Blasius, Jörg},
   Publisher = {Academic Press},
   Address = {London},
   Pages = {267-279},
 Year = {1994} }



@article{
   Author = {Munzner, Tamara},
   Title = {Exploring Large Graphs in 3D Hyperbolic Space},
   Journal = {IEEE Computer Graphics and Applications},
   Volume = {18},
   Number = {4},
   Pages = {18-23},
 Year = {1998} }



@incollection{
   Author = {Munzner, Tamara},
   Title = {Drawing Large Graphs with H3Viewer and Site Manager},
   BookTitle = {Graph Drawing: 6th International Symposium (GD-98)},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Pages = {384-393},
 Year = {1999} }



@inproceedings{
   Author = {Munzner, Tamara and Buchard, Paul},
   Title = {Visualizing the Structure of the World Wide Web in 3D Hyperbolic Space},
   BookTitle = {1st Annual Symposium on Virtual Reality Modeling (VRML-95)},
   Address= {San Diego, USA},
   Pages = {33-38},
 Year = {1995} }



@article{
   Author = {Murchland, P.},
   Title = {Inhibitors to Adoption of Electronic Commerce},
   Journal = {International Journal of Electronic Markets},
   Volume = {5},
   Number = {3},
   Pages = {11-12},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Murray, Janet H.},
   Title = {Hamlet on the Holodeck: The Future of Narrative in Cyberspace},
   Publisher = {Free Press},
   Address = {New York},
 Year = {1997} }



@inproceedings{
   Author = {Murugesan, San},
   Title = {Intelligent Agents on the Internet and Web},
   BookTitle = {1998 IEEE Region 10 Conference: Global Connectivitiy in Energy, Computer Communicaction and Control (Tencon-98)},
   Address= {New Delhi, India},
   Pages = {97-102},
 Year = {1998} }



@inproceedings{
   Author = {Murugesan, San and Deshpande, Yogesh and Hansen, Steve and Ginige, Athula},
   Title = {Web Engineering: A New Discipline for Development of Web-based Systems},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
   Pages = {1-9},
 Year = {1999} }



@article{
   Author = {Nagao, Katashi and Shirrai, Yoshinari and Square, Kevin},
   Title = {Semantic Annotation and Transcoding: Making Web Content More Accessible},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {2},
   Pages = {69-81},
 Year = {2001} }



@book{
   Author = {Naisbitt, J.},
   Title = {Global paradox: the bigger the world economy, the more powerful its smallest players},
   Publisher = {W.Morrow},
   Address = {New York},
 Year = {1994} }



@article{
   Author = {Nambisan, Satish and Wang, Yu-Ming},
   Title = {Roadblocks to Web Technology Adoption?},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {1},
   Pages = {98-101},
 Year = {1999} }



@article{
   Author = {Nanard, Jocelyne and Nanard, Marc},
   Title = {Hypertext Design Environments and the Hypertext Design Process},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {8},
   Pages = {49-56},
 Year = {1995} }



@inproceedings{
   Author = {Nation, David A. and Plaisant, Catherine and Marchionini, Gary and Komlodi, Anita},
   Title = {Visualizing Websites Using a Hierarchical Table of Contents Browser: WebTOC},
   BookTitle = {3rd Conference on Human Factors & the Web},
   Editor = {Vora, Pawan R.},
   Address= {Denver, USA},
   Publisher = {US West Communications},
 Year = {1997} }



@book{
   Author = {Naumann, Earl},
   Title = {Creating Customer Value: The Path to Sustainable Competitive Advantage},
   Publisher = {Thomson Executive Press},
   Address = {Cincinnati},
 Year = {1994} }



@article{
   Author = {Naumann, Justus David and Jenkins, A. Milton},
   Title = {Prototyping: The New Paradigm for Systems Development},
   Journal = {MIS Quarterly},
   Volume = {6},
   Number = {3},
   Pages = {29-44},
 Year = {1982} }



@inproceedings{
   Author = {Nelson, Theodor Holm},
   Title = {A File Structure for the Complex, the Changing and the Indeterminate},
   BookTitle = {Association for Computing Machinery's 20th National Conference},
   Address= {New York},
   Publisher = {Association for Computing Machinery},
   Pages = {84-100},
 Year = {1965} }



@incollection{
   Author = {Nelson, Theodor Holm},
   Title = {Opening Hypertext: A Memoir},
   BookTitle = {Literacy Online : The Promise (And Peril of Reading and Writing With Computers)},
   Editor = {Tuman, Myron C.},
   Publisher = {University of Pittsburgh Press},
   Address = {Pittsburgh},
   Pages = {43-57},
 Year = {1992} }



@misc{
   Author = {Netscape},
   Title = {Persistent Client State HTTP Cookies: Preliminary Specification},
   Publisher = {Netscape Communications Corporation},
   Volume = {1998},
   Number = {18/12/1998},
 Year = {1998} }



@misc{
   Author = {Network, Wizards},
   Title = {Internet Domain Survey, July 1996},
   Note = {---},
 Year = {1996} }



@misc{
   Author = {Network, Wizards},
   Title = {Internet Domain Survey, July 1997},
   Note = {---},
 Year = {1997} }



@book{
   Author = {Neuman, L},
   Title = {Social Research Methods. Qualitative and Quantitative Approaches},
   Publisher = {Allyn and Bacon},
   Address = {Sydney},
 Keywords = {Methodology},
   Year = {1997} }



@article{
   Author = {Newhagen, John E. and Rafaeli, Sheizaf},
   Title = {Why Communication Researchers Should Study the Internet: A Dialogue},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {1},
   Number = {4},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1996} }



@article{
   Author = {Newhagen, John E. and Rafaeli, Sheizaf},
   Title = {Why Communication Researchers Should Study the Internet: A Dialogue},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {1},
   Number = {4},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1996} }



@inproceedings{
   Author = {Nguyen, Thuy-Linh and Schmidt, Heinz},
   Title = {Creating and Managing Documents with LifeWeb},
   BookTitle = {5th Australian World Wide Web Conference (AusWeb-99)},
   Editor = {Debreceny, Roger and Ellis, Allan},
   Address= {Ballina, Australia},
   Publisher = {Southern Cross University Press},
   Pages = {95-106},
 Year = {1999} }



@book{
   Author = {Nielsen, Jakob},
   Title = {Hypertext and Hypermedia},
   Publisher = {Academic Press},
   Address = {San Diego},
 Year = {1990} }



@book{
   Author = {Nielsen, Jakob},
   Title = {Multimedia and Hypertext: The Internet and Beyond},
   Publisher = {AP Professional},
   Address = {Boston},
 Year = {1995} }



@misc{
   Author = {Nielsen, Jakob},
   Title = {Be Succinct: How to Write for the Web},
 Year = {1997} }



@article{
   Author = {Nielsen, Jakob},
   Title = {User Interface Directions for the Web},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {1},
   Pages = {65-72},
 Year = {1999} }



@book{
   Author = {Nielsen, Jakob},
   Title = {Designing Web Usability: The Practice of Simplicity},
   Publisher = {New Riders Publishing},
   Address = {Indianapolis},
 Year = {1999} }



@book{
   Author = {Norman, Donald A.},
   Title = {The Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution},
   Publisher = {MIT Press},
   Address = {Cambridge},
 Year = {1998} }



@book{
   Author = {Norman, Donald A. and Draper, Stephen. W.},
   Title = {User Centered System Design: New Perspectives on Human-Computer Interaction},
   Publisher = {Lawrence Erlbaum Associates},
   Address = {Hillsdale},
 Year = {1986} }



@article{
   Author = {Norman, K. and Weldon, L. and Shneiderman, B.},
   Title = {Cognitive Layouts of Windows and Multiple Screens for User Interfaces},
   Journal = {International Journal of Man-Machine Studies},
   Volume = {25},
   Pages = {229-248},
 Year = {1986} }



@techreport{
   Author = {North, Chris and Shneiderman, Ben},
   Title = {Snap-Together Visualization: Coordinating Multiple Views to Explore Information},
   Institution = {University of Maryland, Department of Computer Science},
   Number = {CS-TR-4020},
   Type = {Technical Report},
   Month= {May 1999},
 Year = {1999} }



@inproceedings{
   Author = {Norton, Kenneth S.},
   Title = {Applying Cross-functional Evolutionary Methodologies to Web Development},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
 Year = {1999} }



@article{
   Author = {Novak, Thomas P. and Hoffman, Donna L.},
   Title = {New Metrics for New Media: Toward the Development of Web Measurement Standards},
   Journal = {World Wide Web Journal},
   Volume = {2},
   Number = {1},
   Pages = {213-246},
 Year = {1997} }



@book{
   Author = {Noyes, Jan and Baber, Chris},
   Title = {User-centred Design of Systems},
   Publisher = {Springer},
   Address = {London},
   Series = {Applied Computing},
 Year = {1999} }



@book{
   Author = {Nusser, S.},
   Title = {Sicherheitskonzepte für WWW-Informationssysteme},
   Publisher = {Springer},
   Address = {Heidelberg},
   Note = {---},
 Year = {1997} }



@article{
   Author = {O´Keefe, Robert M. and McEachern, Tim},
   Title = {Web-based Customer Decision Support Systems},
   Journal = {Communications of the ACM},
   Volume = {41},
   Number = {3},
   Pages = {71-78},
 Year = {1998} }



@article{
   Author = {O´Reilly, T.},
   Title = {Publishing Models for Internet Commerce},
   Journal = {Communications of the ACM},
   Volume = {39},
   Number = {6},
   Pages = {79-86},
   Note = {---},
 Year = {1996} }



@inproceedings{
   Author = {O´Sullivan, Patrick B.},
   Title = {Personal Broadcasting: Theoretical Implications of the Web},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@incollection{
   Author = {Oepen, Manfred},
   Title = {Environmental Communication for Sustainable Development},
   BookTitle = {Communicating the Environment},
   Editor = {Oepen, Manfred and Hamacher, Winfried},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Pages = {32-37},
 Year = {2000} }



@incollection{
   Author = {Oepen, Manfred},
   Title = {Environmental Communication for Sustainable Development},
   BookTitle = {Communicating the Environment},
   Editor = {Oepen, Manfred and Hamacher, Winfried},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Pages = {32-37},
 Year = {2000} }



@incollection{
   Author = {Oepen, Manfred},
   Title = {Environmental Communication in a Context},
   BookTitle = {Communicating the Environment},
   Editor = {Oepen, Manfred and Hamacher, Winfried},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Pages = {41-61},
 Year = {2000} }



@article{
   Author = {Oliver, J. R.},
   Title = {A Machine-Learning Approach to Automated Negotiation and Prospects for Electronic Commerce},
   Journal = {Journal of Management Information Systems},
   Volume = {13},
   Number = {3},
   Pages = {83-112},
   Note = {H1-38},
 Year = {1997} }



@inproceedings{
   Author = {Olsina, L. and Godoy, D. and Lafuente, G.J. and Rossi, G.},
   Title = {Specifying Quality Characteristics and Attributes for Websites},
   BookTitle = {First ICSE Workshop on Web Engineering (WebE-99)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Los Angeles, USA},
 Year = {1999} }



@article{
   Author = {Olson, G.M. and Olson, J.S.},
   Title = {User-centered Design of Collaboration Technology},
   Journal = {Journal of Organizational Computing},
   Volume = {1},
   Number = {1},
   Pages = {61-83},
 Year = {1991} }



@book{
   Author = {Österle, Hubert},
   Title = {Business Engineering: Prozeß- und Systementwicklung, Band 1: Entwurfstechniken.},
   Publisher = {Springer},
   Address = {Berlin},
 Year = {1995} }



@book{
   Author = {Österle, H.},
   Title = {Business Engineering: Prozeß- und Systementwicklung},
   Publisher = {Springer},
   Address = {Berlin},
 Year = {1995} }



@article{
   Author = {Ozanne, J.L. and Brucks, M. and Grewal, D.},
   Title = {A Study of Information Search Behavior During the Categorization of New Products},
   Journal = {Journal of Consumer Research},
   Volume = {18},
   Number = {4},
   Pages = {452-463},
 Year = {1992} }



@article{
   Author = {Palmer, J. W.},
   Title = {Retailing on the WWW: The Use of Electronic Product Catalogs},
   Journal = {International Journal of Electronic Markets},
   Volume = {7},
   Number = {3},
   Pages = {6-9},
   Note = {H1-34},
 Year = {1997} }



@article{
   Author = {Paltridge, Sam},
   Title = {Mining and Mapping Web Content},
   Journal = {Journal of Policy, Regulation and Strategy for Telecommunications Information and Media},
   Volume = {1},
   Number = {4},
   Pages = {327-342},
 Year = {1999} }



@article{
   Author = {Panurach, P.},
   Title = {Money in Electronic Commerce: Digital Cash, Electronic Funds Transfer, and Ecash},
   Journal = {Communications of the ACM},
   Volume = {39},
   Number = {6},
   Pages = {45-50},
   Note = {---},
 Year = {1996} }



@book{
   Author = {Parker, Roger C.},
   Title = {Roger C. Parker's Guide to Web Content and Design},
   Publisher = {MIS:Press},
   Address = {New York},
 Year = {1997} }



@incollection{
   Author = {Pask, Gordon},
   Title = {Different Kinds of Cybernetics},
   BookTitle = {New Perspectives on Cybernetics: Self-Organization, Autonomy and Connectionism},
   Editor = {Van de Vijver, Gertrudis},
   Series = {Synthese Library},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Volume = {220},
   Pages = {11-31},
 Year = {1992} }



@book{
   Author = {Paternò, Fabio},
   Title = {Model-based Design and Evaluation of Interactive Applications},
   Publisher = {Springer},
   Address = {London},
   Series = {Applied Computing},
 Year = {1999} }



@inproceedings{
   Author = {Payne, Gail},
   Title = {Intelligent Transportation Systems: Opportunities for Bicycle Transportation},
   Pages = {1-7},
 Year = {1999} }



@incollection{
   Author = {Pearce, Claudia and Miller, Ethan},
   Title = {The TELLTALE Dynamic Hypertext Environment: Approaches to Scalability},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {109-130},
 Year = {1997} }



@article{
   Author = {Pernul, G. and Röhm, A. W.},
   Title = {Neuer Markt: neues Geld?},
   Journal = {Wirtschaftsinformatik},
   Volume = {39},
   Number = {4},
   Pages = {345-355},
   Note = {H1-27},
 Year = {1997} }



@techreport{
   Author = {Phillips, Dianne},
   Title = {Correspondence Analysis (= Social Research Update, Issue 7)},
   Institution = {University of Surrey},
 Year = {1995} }



@book{
   Author = {Picot, Arnold and Reichwald, Ralf},
   Title = {Bürokommunikation - Leitsätze für den Anwender},
   Publisher = {Angewandte Informationstechnik},
   Address = {Hallbergmoos},
   Edition = {3rd},
 Year = {1987} }



@article{
   Author = {Pinsonneault, A. and Kraemer, L.K.},
   Title = {Survey Research Methodology in Management Information Systems: An Assessment},
   Journal = {Journal of Management Information Systems},
   Volume = {10},
   Number = {2},
   Pages = {75-105},
 Keywords = {Research Methodology},
   Year = {1993} }



@inproceedings{
   Author = {Pitasi, Andrea},
   Title = {Visualisation as Design Strategy for Communication Research},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@book{
   Author = {Poddig, Thorsten},
   Title = {Künstliche Intelligenz und Entscheidungstheorie},
   Publisher = {Deutscher Universitätsverlag},
   Address = {Wiesbaden},
 Year = {1992} }



@inproceedings{
   Author = {Pollack, Martha E. and Hirschberg, Julia and Webber, Bonnie L.},
   Title = {User Participation in the Reasoning Processes of Expert Systems},
   BookTitle = {National Conference on Artificial Intelligence},
   Editor = {Waltz, David L.},
   Address= {Pittsburgh, USA},
   Publisher = {AAAI Press},
   Pages = {358-361},
 Year = {1982} }



@book{
   Author = {Popper, Karl R.},
   Title = {The Logic of Scientific Discovery},
   Publisher = {Hutchinson},
   Address = {London},
 Keywords = {Research Methodology},
   Year = {1980} }



@book{
   Author = {Popper, Karl R.},
   Title = {Conjectures and Refutations: The Growth of Scientific Knowledge},
   Publisher = {Routledge},
   Address = {London},
   Edition = {5th},
 Year = {1989} }



@inproceedings{
   Author = {Port, G. and et al.},
   Title = {Requirements for Taking Applications beyond the Enterprise},
   BookTitle = {4th International World Wide Web Conference (World Wide Web Journal, Issue One)},
   Address= {Boston, USA},
   Publisher = {O'Reilly},
   Pages = {703-709},
   Note  = {---},
 Year = {1995} }



@article{
   Author = {Porter, Michael},
   Title = {From Competitive Advantage to Corporate Strategy},
   Journal = {Harvard Business Review},
   Number = {May/June 1987},
   Pages = {43-59},
 Year = {1987} }



@article{
   Author = {Porter, M. and Millar, V.E.},
   Title = {How Information Gives You Competitive Advantage},
   Journal = {Harvard Business Review},
   Number = {July/Aug 1987},
   Pages = {149-160},
 Year = {1987} }



@book{
   Author = {Porter, Michael E.},
   Title = {Competitive Advantage: Creating and Sustaining Superior Performance},
   Publisher = {Free Press},
   Address = {New York},
 Year = {1998} }



@incollection{
   Author = {Porter, Michael E. and van der Linde, Claas},
   Title = {Green and Competitive - Ending the Stalemate},
   BookTitle = {Harvard Business Review on Business and the Environment},
   Publisher = {Harvard Business School Press},
   Address = {Boston},
 Year = {2000} }



@inproceedings{
   Author = {Potter, James W. and Levine-Donnerstein, Deborah},
   Title = {Content Analysis Methodology: Assessing Reliability for Multiple Coders},
   BookTitle = {46th Annual Conference of the International Communication Association (ICA-96)},
   Address= {San Francisco, USA},
 Year = {1996} }



@article{
   Author = {Potter, James W. and Levine-Donnerstein, Deborah},
   Title = {Rethinking Validity and Reliability in Content Analysis},
   Journal = {Journal of Applied Communication Research},
   Volume = {27},
   Number = {3},
   Pages = {258-284},
 Year = {1999} }



@inproceedings{
   Author = {Potter, Robert F.},
   Title = {Measuring the "Bells & Whistles" of a New Medium: Using Content Analysis to Describe Structural Features of Cyberspace},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@article{
   Author = {Powell, Philip},
   Title = {Information Technology Evaluation: Is It Different?},
   Journal = {Journal of the Operational Research Society},
   Volume = {43},
   Number = {1},
   Pages = {29-42},
   Abstract = {All investment decisions are problematic, but the information technology (IT) community appears to shy away from evaluation of its investments. IT investment is examined in order to assess whether it is radically different from other investment decisions. The lack of formal evaluation of IT projects may be due, not to a deficiency in the tools available to the evaluator, but to other factors. Despite little empirical research on the issue showing the magnitude of returns, companies do invest heavily in IT. There is a feeling, often unquantified, that the investment is worthwhile. Although methodologies for IT evaluation exist, there is an apparent lack of use of formal techniques. Motives for not evaluating projects include: 1. Firms do not have objectives and thus have no yardstick by which to measure proposed systems. 2. Computerization is seen as obligatory or strategic, bypassing the normal review process. 3. The use of shared facilities forces computerization. 4. Government intervention in new technology may inhibit evaluation.},
 Keywords = {Information systems
Technological change
Capital investments
Operations research
Problems
Project evaluation
Studies
Benefit cost analysis},
   Year = {1992} }



@book{
   Author = {Powell, Thomas A. and Jones, David L. and Cutts, Dominique C.},
   Title = {Web Site Engineering: Beyond Web Page Design},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River},
 Year = {1998} }



@book{
   Author = {Pressman, Roger S.},
   Title = {Software Engineering: A Practitioner's Approach},
   Publisher = {McGraw-Hill},
   Address = {New York},
   Edition = {4th},
 Year = {1996} }



@techreport{
   Author = {Psoinos, Anna and Smithson, Steve},
   Title = {The 1999 Worldwide Web 100 Survey},
   Institution = {London School of Economics},
 Year = {1999} }



@book{
   Author = {Pyle, Dorian},
   Title = {Data Preparation for Data Mining},
   Publisher = {Morgan Kaufmann},
   Address = {San Francisco},
 Year = {1999} }



@article{
   Author = {Quelch, John A. and Klein, Lisa R.},
   Title = {The Internet and International Marketing},
   Journal = {Sloan Management Review},
   Volume = {37},
   Number = {3},
   Pages = {60-75},
   Note = {H2-7},
 Year = {1996} }



@incollection{
   Author = {Rafaeli, Sheizav},
   Title = {Interactivity: From New Media to Communication},
   BookTitle = {Advancing Communication Science},
   Editor = {Hawkins, R. P. and Wiemann, J. M. and Pingree, S.},
   Series = {Sage Annual Review of Communication Research},
   Publisher = {Sage},
   Address = {Beverly Hills},
   Volume = {16},
   Pages = {110-134},
 Year = {1988} }



@article{
   Author = {Rafaeli, Sheizaf and Sudweeks, Fay},
   Title = {Networked Interactivity},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {2},
   Number = {4},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1997} }



@inproceedings{
   Author = {Ramscar, Michael and Pain, Helen and Lee, John},
   Title = {Do We Know What the User Knows, and Does it Matter? The Epistemics of User Modeling},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {429-431},
 Year = {1997} }



@misc{
   Author = {Rational},
   Title = {Unified Modeling Language: Resource Center},
   Publisher = {Rational Software},
   Volume = {1999},
   Number = {05/99},
 Year = {1999} }



@incollection{
   Author = {Raudaskoski, Pirkko},
   Title = {Semiosis at Computer Media},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {535-545},
 Year = {1997} }



@article{
   Author = {Ravindran, S. and et al.},
   Title = {Strategies for Smart Shopping in Cyberspace},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {6},
   Number = {1},
   Pages = {33-49},
   Note = {H2-4},
 Year = {1996} }



@article{
   Author = {Reagle, Joseph and Cranor, Lorrie Faith},
   Title = {The Platform for Privacy Preferences},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {2},
   Pages = {48-55},
 Year = {1999} }



@book{
   Author = {Reeves, Byron and Nass, Clifford},
   Title = {The Media Equation: How People Treat Computers, Television, and New Media like Real People and Places},
   Publisher = {Cambridge University Press},
   Address = {New York},
 Year = {1996} }



@article{
   Author = {Reifer, Donald J.},
   Title = {Web Development: Estimating Quick-to-Market-Software},
   Journal = {IEEE Software},
   Volume = {17},
   Number = {6},
   Pages = {57-64},
 Year = {2000} }



@article{
   Author = {Reiners, Wilfried},
   Title = {Der "virtuelle" Kaufvertrag: Zustandekommen von Kaufverträgen im Internet},
   Journal = {Wirtschaftsinformatik},
   Volume = {40},
   Number = {1},
   Pages = {39-43},
   Note = {@1/2},
 Year = {1998} }



@article{
   Author = {Reiß, M. and Beck, Thilo C.},
   Title = {Performance-Marketing durch Mass Customization},
   Journal = {Marktforschung & Management},
   Volume = {39},
   Number = {2},
   Pages = {62-67},
   Note = {H1-30},
 Year = {1995} }



@book{
   Author = {Remenyi, D. and Money, Arthur H. and Twite, Alan},
   Title = {A Guide to Measuring and Managing IT Benefits},
   Publisher = {NCC Blackwell},
   Address = {Manchester},
   Edition = {2nd},
   Note = {94203060
Dan Remenyi, Arthur Money, Alan Twite.
Includes bibliographical references (p. 297-303) and index.},
 Keywords = {Management Communication systems
Management Data processing
Management information systems
Information technology Management},
   Year = {1993} }



@incollection{
   Author = {Renear, Allen},
   Title = {Out of Praxis: Three (Meta)Theories of Textuality},
   BookTitle = {Electronic Text: Investigations in Method and Theory},
   Editor = {Sutherland, Kathryn},
   Publisher = {Clarendon Press},
   Address = {Oxford},
   Pages = {107-126},
 Year = {1997} }



@incollection{
   Author = {Rheinfrank, John and Evenson, Shelley and Wulff, Wendie},
   Title = {Design as Common Ground},
   BookTitle = {Cognitive Aspects of Visual Languages and Visual Interfaces},
   Editor = {Tauber, Michael J. and Mahling, Dirk E. and Arefi, Farah},
   Publisher = {North-Holland},
   Address = {Amsterdam},
   Pages = {77-102},
 Year = {1994} }



@article{
   Author = {Ricca, Filippo and Tonella, Paolo},
   Title = {Understanding and Restructuring Web Sites with ReWeb},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {2},
   Pages = {40-51},
 Year = {2001} }



@article{
   Author = {Richards, Lyn and Richards, Tom},
   Title = {Computing in Qualitative Analysis: A Healthy Development?},
   Journal = {Qualitative Health Research},
   Volume = {1},
   Number = {2},
   Pages = {234-262},
   Abstract = {Discusses the potential impact of computers in qualitative health research. Describes the original goals, design, and implementation of NUDIST, a qualitative computing software. Argues for evaluation of the impact of computer techniques and for an opening of debate among program developers and users to address the purposes and power of computing in qualitative research. (27 references) (Author/PR)},
 Keywords = {Research Methodology
NUDIST},
   Year = {1991} }



@book{
   Author = {Riffe, Daniel and Lacy, Stephen and Fico, Frederick G.},
   Title = {Analyzing Media Messages: Using Quantitative Content Analysis in Resarch},
   Publisher = {Lawrence Erlbaum Associates},
   Address = {Mahwah},
   Series = {LEA's Communication Series},
 Year = {1998} }



@inproceedings{
   Author = {Robertson, George G. and Mackinlay, Jock D. and Card, Stuart K.},
   Title = {Cone Trees: Animated 3D Visualizations of Hierarchical Information},
   BookTitle = {Conference on Human Factors in Computing Systems (CHI-91)},
   Editor = {Robertson, S. P. and Olson, G. M. and Olson, J. S.},
   Address= {New Orleans, USA},
   Publisher = {Association for Computing Machinery},
   Pages = {189-194},
 Year = {1991} }



@article{
   Author = {Robertson, N.},
   Title = {A Personalized Web},
   Journal = {Internet World},
   Volume = {8},
   Number = {4},
   Pages = {32-34},
   Note = {H2-10},
 Year = {1997} }



@incollection{
   Author = {Robinson, Hugh},
   Title = {Towards a Sociology of Human-Computer Interaction: A Software Engineer's Perspective},
   BookTitle = {Computers and Conversation},
   Editor = {Luff, Paul and Gilbert, Nigel and Frohlich, David},
   Publisher = {Academic Press},
   Address = {London},
 Year = {1990} }



@book{
   Author = {Roche, E. M.},
   Title = {Managing Information Technology in Multinational Corporations},
   Publisher = {Macmillan},
   Address = {New York},
   Note = {---},
 Year = {1992} }



@incollection{
   Author = {Rockart, John F. and Short, James E.},
   Title = {The Networked Organization and the Management of Interdependence},
   BookTitle = {The Corporation of the 1990s: Information Technology and Organizational Transformation},
   Editor = {Morton, Michael S. Scott},
   Publisher = {Oxford University Press},
   Address = {NewYork},
   Pages = {189-219},
 Year = {1991} }



@book{
   Author = {Rogers, Everett M.},
   Title = {Diffusion of Innovations},
   Publisher = {The Free Press},
   Address = {New York},
   Edition = {4th},
 Year = {1995} }



@incollection{
   Author = {Rosello, Mireille},
   Title = {The Screener's Maps: Michel de Certeau's "Wandersmänner" and Paul Auster's Hypertextual Detective},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {121-158},
 Year = {1994} }



@misc{
   Author = {Rosenfeld, Louis},
   Title = {Organizing Your Site from A-Z: Creating an Index for Users Who Know What They Are Doing},
   Publisher = {Argus Associates},
   Volume = {1999},
   Number = {02/06/1999},
 Year = {1997} }



@book{
   Author = {Rosenfeld, Louis and Morville, Peter},
   Title = {Information Architecture for the World Wide Web},
   Publisher = {O'Reilly & Associates},
   Address = {Sebastopol},
 Year = {1998} }



@book{
   Author = {Rosenschein, J. and Zlotkin, G.},
   Title = {Rules of Encounter: Designing Conventions for Automated Negotiation among Computers},
   Publisher = {MIT Press},
   Address = {Boston},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Rosewitz, Martin and Timm, Ulf J.},
   Title = {Editor für Elektronische Produktberatung},
   Journal = {Wirtschaftsinformatik},
   Volume = {40},
   Number = {1},
   Pages = {21-28},
 Year = {1998} }



@incollection{
   Author = {Rosie, A. M.},
   Title = {Cybernetics and Information (Information Theory Problems)},
   BookTitle = {Survey of Cybernetics: A Tribute to Dr. Norbert Wiener},
   Editor = {Rose, J.},
   Publisher = {Gordon and Breach},
   Address = {New York},
   Pages = {145-162},
 Year = {1969} }



@article{
   Author = {Rossi, P. E.  and McCulloch, R. E. and Allenby, G. M.},
   Title = {The Value of Purchase History Data in Target Marketing},
   Journal = {Marketing Science},
   Volume = {15},
   Number = {4},
   Pages = {321-340},
   Note = {H1-15},
 Year = {1996} }



@book{
   Author = {Rubinstein, Richard and Hersh, Harry M.},
   Title = {The Human Factor: Designing Computer Systems for People},
   Publisher = {Digital Press},
   Address = {Burlington},
 Year = {1984} }



@book{
   Author = {Rumbaugh, J. and Blaha, M. and Premerlani, W. and Eddy, F. and Lorensen, W.},
   Title = {Object-oriented Modeling and Design},
   Publisher = {Prentice-Hall},
   Address = {Englewood Cliffs},
 Year = {1991} }



@inproceedings{
   Author = {Rumpradit, Choenjit and Donnell, Michael L.},
   Title = {Navigational Cues on User Interface Design to Produce Better Information Seeking on the World Wide Web},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@incollection{
   Author = {Rus, Daniela and Subramanian, Devika},
   Title = {Information Retrieval, Information Structure, and Information Agents},
   BookTitle = {Intelligent Hypertext: Advanced Techniques for the World Wide Web},
   Editor = {Nicholas, Charles and Mayfield, James},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer},
   Address = {Berlin},
   Volume = {1326},
   Pages = {145-182},
 Year = {1997} }



@book{
   Author = {Sagan, C.},
   Title = {The Demon-Haunted World. Science as a Candle in the Dark},
   Publisher = {Ballantine Books},
   Address = {New York},
 Year = {1996} }



@book{
   Author = {Saldarini, Robert.},
   Title = {Analysis and Design of Business Information Systems},
   Publisher = {Maxwell Macmillan Editions},
   Address = {New York},
 Year = {1990} }



@book{
   Author = {Sampson, Jeffrey R.},
   Title = {Adaptive Information Processing: An Introductory Survey},
   Publisher = {Springer},
   Address = {New York},
   Series = {Texts and Monographs in Computer Science},
 Year = {1976} }



@book{
   Editor = {Sandholzer, U.},
   Title = {Informationstechnik und innerbetriebliche Kooperation: Anforderungen an Informationstechniken aus der Perspektive organisierter innerbetrieblicher Kooperation},
   Publisher = {R.E.a.},
   Address = {Hummeltal},
   Note = {---},
 Year = {1990} }



@misc{
   Author = {Sarkar, M. B. and Butler, B. and Steinfield, C.},
   Title = {Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the Electronic Marketplace},
   Publisher = {Journal of Comuped-Mediated Communication (JCMC)},
   Number = {17.06.98},
 Year = {1997} }



@inproceedings{
   Author = {Sasina, Kathryn J. and Casmir, Fred L.},
   Title = {Theoretical Foundations for the Evolution and Testing of a Chaos Theory of Communicating},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@techreport{
   Author = {Savage, Clive},
   Title = {Forrester Identifies Europe's Finance Portal Opportunity},
   Institution = {Forrester Research},
   Month= {07-06-2001},
 Year = {2001} }



@article{
   Author = {Schade, O.},
   Title = {Hits des Tages: Sinn und Unsinn von Web-Statistiken},
   Journal = {iX, Nov 1996},
   Pages = {96-106},
   Note = {---},
 Year = {1996} }



@misc{
   Author = {Schaeffer, Pierre},
   Title = {La Communiation c'est la Guerre},
   Month = {22-08-95},
 Year = {1995} }



@article{
   Author = {Schaller, Robert R.},
   Title = {Moore's Law: Past, Present, and Future},
   Journal = {IEEE Spectrum},
   Volume = {34},
   Number = {6},
   Pages = {52-59},
 Year = {1997} }



@book{
   Author = {Schanz, G.},
   Title = {Methodologie für Betriebswirte},
   Publisher = {Poeschel},
   Address = {Stuttgart},
   Edition = {2},
   Note = {---},
 Year = {1988} }



@phdthesis{
   Author = {Scharl, Arno},
   Title = {Information Systems and Sustainable Development},
   School = {Vienna University of Economics & Business Administration},
   Type = {Master's Thesis},
 Year = {1995} }



@phdthesis{
   Author = {Scharl, Arno},
   Title = {Applications of Artificial Intelligence in the Sports Sciences},
   School = {University of Vienna},
   Type = {Master's Thesis},
 Year = {1995} }



@book{
   Author = {Scharl, Arno},
   Title = {Referenzmodellierung kommerzieller Masseninformationssysteme: Idealtypische Gestaltung von Informationsangeboten im World Wide Web am Beispiel der Branche Informationstechnik (= Reference Modeling of Commercial Mass Information Systems: Referential Design of Applications for the World Wide Web with Special Regard to the Information Industry)},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Series = {Europäische Hochschulschriften: Reihe 5, Volks- und Betriebswirtschaft},
   Abstract = {Als wesentliche Erkenntnis- und Gestaltungsziele dieses Buches sind die Propagierung von Referenzmodellen zur
branchenspezifischen Beschreibung von Masseninformationssystemen idealtypischer Unternehmen, der Abbau inner- und
zwischenbetrieblicher Kommunikationsbarrieren sowie die drastische Reduktion der mit dem Entwurf von
Implementierungsmodellen verbundenen Kosten zu nennen. Zur graphischen Repräsentation des Referenzmodells wurde ein
dokumentorientiertes Metamodell, die erweiterte World Wide Web-Design-Technik (eW3DT), entwickelt. Dieses beruht auf
einer komparativen Analyse existierender Verfahren zur systemischen Visualisierung von Informationssystemen und wird in
der Folge herangezogen, um die Daten- und Navigationsmodelle der funktionalen Teilbereiche des
Masseninformationssystems eines idealtypischen Unternehmens der Branche Informationstechnik ausführlich zu beschreiben.},
 Year = {1997} }



@phdthesis{
   Author = {Scharl, Arno},
   Title = {Referenzmodellierung kommerzieller Masseninformationssysteme, dargestellt am Beispiel der Branche Informationstechnik unter besonderer Beruecksichtigung des World Wide Web (= Reference Modeling of Commercial Mass Information Systems for the Computer Industry with Special Regard to the World Wide Web)},
   School = {Vienna University of Economics & Business Administration},
   Type = {Doctoral Thesis},
 Year = {1997} }



@article{
   Author = {Scharl, Arno},
   Title = {Referenzmodelle für die Entwicklung von Masseninformationssystemen: ein Fallbeispiel aus der Branche Informationstechnik},
   Journal = {Journal für Betriebswirtschaft},
   Volume = {47},
   Number = {5-6},
   Pages = {282-294},
 Year = {1997} }



@inproceedings{
   Author = {Scharl, Arno},
   Title = {Reference Modeling of Commercial Web Information Systems Using the Extended World Wide Web Design Technique (eW3DT)},
   BookTitle = {31st Hawaii International Conference on System Sciences (HICSS-31)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
   Volume = {IV: Internet and the Digital Economy},
   Pages = {476-484},
 Year = {1998} }



@incollection{
   Author = {Scharl, Arno},
   Title = {Removing Communication Barriers with a Transaction-Oriented Derivative of the Extended World Wide Web Design Technique (eW3DT)},
   BookTitle = {Business Information Technology Management: Closing the International Divide},
   Editor = {Banerjee, P.},
   Publisher = {Har Anand},
   Address = {New Delhi},
   Pages = {249-264},
 Year = {1998} }



@incollection{
   Author = {Scharl, Arno},
   Title = {Integration of Adaptive System Components into Commercial Transaction Models for the World Wide Web},
   BookTitle = {Effective Utilization and Management of Emerging Information Technologies},
   Editor = {Khosrowpour, Mehdi},
   Publisher = {Idea Group Publishing},
   Address = {London},
   Pages = {940},
 Year = {1998} }



@phdthesis{
   Author = {Scharl, Arno},
   Title = {Unscharfe Modellierung und Inferenzfindung in der Leistungsdiagnostik (= Fuzzy Modeling and Inference for Performance Diagnostics)},
   School = {University of Vienna},
 Year = {1998} }



@phdthesis{
   Author = {Scharl, Arno},
   Title = {Fuzzy Modeling and Inference for Performance Diagnostics},
   School = {University of Vienna},
   Type = {Doctoral Thesis},
 Year = {1998} }



@book{
   Author = {Scharl, Arno},
   Title = {NeuroFuzzy-Hybridsysteme: Theoretische Grundlagen, Vergleiche mit statistischen Problemlösungsklassen und Anwendung im Rahmen leistungsdiagnostischer Fragestellungen},
   Publisher = {WUV Facultas},
   Address = {Vienna},
   Volume = {55},
   Series = {Dissertationen der Universität Wien},
 Year = {1999} }



@inproceedings{
   Author = {Scharl, Arno},
   Title = {A Conceptual, User-Centric Approach to Modeling Web Information Systems},
   BookTitle = {5th Australian World Wide Web Conference (AusWeb-99)},
   Editor = {Debreceny, Roger and Ellis, Allan},
   Address= {Ballina, Australia},
   Publisher = {Southern Cross University Press},
   Pages = {33-49},
 Year = {1999} }



@article{
   Author = {Scharl, Arno},
   Title = {Reference Modeling as the Missing Link between Academic Research and Industry Practice},
   Journal = {Journal of Scientific and Industrial Research},
   Volume = {58},
   Number = {3/4},
   Pages = {211-220},
 Year = {1999} }



@incollection{
   Author = {Scharl, Arno},
   Title = {A Classification of Web Adaptivity: Tailoring Content and Navigational Systems of Advanced Web Applications},
   BookTitle = {Web Engineering: Software Engineering and Web Application Development},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Series = {Lecture Notes in Computer Science, 2016},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {Forthcoming},
 Year = {2000} }



@incollection{
   Author = {Scharl, Arno},
   Title = {The Five Stages of Customizing Web-based Mass Information Systems},
   BookTitle = {Managing Web-enabled Technologies in Organizations: A Global Perspective},
   Editor = {Khosrowpour, Mehdi},
   Publisher = {Idea Group Publishing},
   Address = {Hershey},
   Pages = {103-121},
 Year = {2000} }



@inproceedings{
   Author = {Scharl, Arno},
   Title = {A Classification of Web Adaptivity: Tailoring Content and Navigational Systems of Advanced Web Applications},
   BookTitle = {22nd International Conference on Software Engineering (Second ICSE Workshop on Web Engineering)},
   Editor = {Murugesan, San and Deshpande, Yogesh},
   Address= {Limerick, Ireland},
   Publisher = {University of Limerick},
   Pages = {18-27},
 Year = {2000} }



@incollection{
   Author = {Scharl, Arno},
   Title = {Adaptive Web Representation},
   BookTitle = {Challenges of Information Technology Management in the 21st Century},
   Editor = {Khosrowpour, Mehdi},
   Publisher = {Idea Group Publishing},
   Address = {Hershey},
   Pages = {960-961},
 Year = {2000} }



@book{
   Author = {Scharl, Arno},
   Title = {Evolutionary Web Development},
   Publisher = {Springer},
   Address = {London},
   Series = {Applied Computing},
 Year = {2000} }



@article{
   Author = {Scharl, Arno},
   Title = {Explanation and Exploration:  Visualizing the Topology of Web Information Systems},
   Journal = {International Journal of Human-Computer Studies},
   Pages = {Forthcoming},
 Year = {2001} }



@inproceedings{
   Author = {Scharl, Arno and Bauer, Christian},
   Title = {Informational Requirements for Participating in Electronic Business Ecosystems},
   BookTitle = {Western Australian Workshop on Information Systems Research (WAWISR-98)},
   Address= {Perth, Australia},
   Publisher = {Curtin University of Technology},
   Pages = {79-86},
 Year = {1998} }



@inproceedings{
   Author = {Scharl, Arno and Bauer, Christian},
   Title = {Explorative Analysis and Evaluation of Commercial Web Information Systems},
   BookTitle = {20th International Conference on Information Systems (ICIS-99)},
   Editor = {De, Prabuddha and DeGross, Janice I.},
   Address= {Charlotte, USA},
   Publisher = {International Conference on Information Systems},
   Pages = {534-539},
 Year = {1999} }



@inproceedings{
   Author = {Scharl, Arno and Bauer, Christian},
   Title = {A Cluster Analysis of Web-based Information Systems in the Travel and Tourism Sector},
   BookTitle = {1st International Working for E-Business Conference (WeB-2000)},
   Editor = {al., J. Burn et},
   Address= {Perth},
   Publisher = {Edith Cowan University},
   Pages = {57-64},
 Year = {2000} }



@inproceedings{
   Author = {Scharl, Arno and Bauer, Christian},
   Title = {Supplemental Navigational Systems: The Emergence of Interactive Visual Components},
   BookTitle = {11th Australasian Conference on Information Systems (ACIS-2000)},
   Editor = {Gable, G.G. and Vitale, M.R.},
   Address= {Brisbane},
   Publisher = {Queensland University of Technology},
   Pages = {n.a.},
 Year = {2000} }



@inproceedings{
   Author = {Scharl, Arno and Bauer, Christian and Kaukal, Marion},
   Title = {From Static Worlds to Complex Negotiations: A (Commercial) Agent's Perspective on Customizable Transactions},
   BookTitle = {12th International Bled Electronic Commerce Conference},
   Editor = {Klein, Stefan},
   Address= {Bled, Slowenia},
   Publisher = {Moderna organizacija},
   Pages = {33-45},
 Year = {1999} }



@article{
   Author = {Scharl, Arno and Bauer, Christian and Kaukal, Marion},
   Title = {Commercial Scenarios of Digital Agent Deployment: A Functional Classification},
   Journal = {Journal of Electronic Commerce Research},
   Volume = {1},
   Number = {3},
   Pages = {online},
 Year = {2000} }



@article{
   Author = {Scharl, Arno and Brandtweiner, Roman},
   Title = {A Conceptual Research Framework for Analyzing the Evolution of Electronic Markets},
   Journal = {International Journal of Electronic Markets},
   Volume = {8},
   Number = {2},
   Pages = {39-42},
 Year = {1998} }



@inproceedings{
   Author = {Scharl, Arno and Brandtweiner, Roman},
   Title = {Maximizing the Customer Delivered Value with Web-based Mass Information Systems},
   BookTitle = {4th Americas Conference on Information Systems (AIS-98)},
   Address= {Baltimore, USA},
   Publisher = {Association for Information Systems},
   Pages = {453-455},
 Year = {1998} }



@incollection{
   Author = {Scharl, Arno and Danzinger, Claudia},
   Title = {A Transaction-oriented Survey to Measure the Perceived Business Value of Web-based Information Systems},
   BookTitle = {Managing Information Technology in a Global Environment (IRMA-2001)},
   Editor = {Khosrowpour, Mehdi},
   Publisher = {Idea Group Publishing},
   Address = {Hershey, London},
   Pages = {1085-1086},
 Year = {2001} }



@article{
   Author = {Scharl, Arno and Gebauer, Judith and Bauer, Christian},
   Title = {Matching Process Requirements with Information Technology to Assess the Efficiency of Web Information Systems},
   Journal = {Information Technology & Management},
   Volume = {2},
   Number = {2},
   Pages = {193-210},
 Year = {2001} }



@book{
   Author = {Scheer, A. W.},
   Title = {EDV-orientierte Betriebswirtschaftslehre: Grundlagen für ein effizientes Informationsmanagement},
   Publisher = {Springer},
   Address = {Berlin},
   Edition = {4},
   Note = {---},
 Year = {1990} }



@book{
   Author = {Scheer, A. W.},
   Title = {Architektur integrierter Informationssysteme: Grundlagen der Unternehmensmodellierung},
   Publisher = {Springer},
   Address = {Berlin},
   Note = {---},
 Year = {1991} }



@book{
   Author = {Scheer, A. W.},
   Title = {Wirtschaftsinformatik: Referenzmodelle für industrielle Geschäftsprozesse (Studienausgabe)},
   Publisher = {Springer},
   Address = {Berlin},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Scheer, Hermann},
   Title = {Solare Weltwirtschaft - Strategie für die ökologische Moderne},
   Publisher = {Kunstmann},
   Address = {Munich},
 Year = {1999} }



@article{
   Author = {Scheruhn, H.-J.},
   Title = {Maßgeschneidert: Referenzmodelle: Hilfe bei der Einführung von Standardsoftware},
   Journal = {iX: Magazin für Professionelle Informationstechnik},
   Volume = {96},
   Number = {01},
   Pages = {112-119},
 Year = {1996} }



@book{
   Author = {Scheuch, F.},
   Title = {Marketing},
   Publisher = {Vahlen},
   Address = {Munich},
   Edition = {5},
   Note = {Buch [WI]; Sig. T-577},
 Year = {1996} }



@article{
   Author = {Schiepers, C. W. J.},
   Title = {Response Latency and Accuracy in Visual Word Recognition},
   Journal = {Perception and Psychophysics},
   Volume = {27},
   Pages = {71-81},
 Year = {1980} }



@incollection{
   Author = {Schiffrin, Deborah},
   Title = {Conversation Analysis},
   BookTitle = {Language: The Socio-cultural Context},
   Editor = {Newmeyer, F.J.},
   Series = {Linguistics: The Cambridge Survey},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Volume = {4},
   Pages = {251- 276},
 Year = {1989} }



@article{
   Author = {Schlögl, G.},
   Title = {Corporate Communications: Von der Produktprofilierung zur Unternehmensprofilierung},
   Journal = {Werbeforschung & Praxis},
   Volume = {39},
   Number = {3},
   Pages = {105-108},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Schmid, Beat},
   Title = {Elektronische Märkte},
   Journal = {Wirtschaftsinformatik},
   Volume = {35},
   Number = {5},
   Pages = {465-480},
   Note = {H1-25},
 Year = {1993} }



@article{
   Author = {Schmid, Beat},
   Title = {Requirements for Electronic Markets Architecture},
   Journal = {International Journal of Electronic Markets},
   Volume = {7},
   Number = {1},
   Pages = {3-9},
   Note = {H1-31},
 Year = {1997} }



@inproceedings{
   Author = {Schmid, B. F. and Lindemann, M. A.},
   Title = {Elements of a Reference Model for Electronic Markets},
   BookTitle = {31st Hawaii International Conference on System Sciences (HICSS-31)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
   Pages = {193-201},
   Note  = {---},
 Year = {1998} }



@incollection{
   Author = {Schmitz, B.},
   Title = {Die zukünfige Bedeutung von interaktiven Kommunikationssystemen am Point of Sale},
   BookTitle = {Der Handel für die Märkte von morgen: Perspektiven und Entwicklungen},
   Editor = {Gruber, H. and Titze, W. A.},
   Publisher = {Faz},
   Address = {Frankfurt},
   Pages = {172-181},
   Note = {H2-9},
 Year = {1990} }



@article{
   Author = {Schneider, D.},
   Title = {Biologische Vorbilder für eine evolutorische Theorie der Unternehmung},
   Journal = {Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung},
   Volume = {96},
   Number = {12},
   Pages = {1098-1114},
   Note = {H1-5},
 Year = {1996} }



@book{
   Author = {Scholten, H.},
   Title = {Im Namen des Kunden: Customer Based Technology},
   Publisher = {IT-Marketing},
   Address = {Bergisch Gladbach},
   Note = {Buch [WI]; Sig. T-595},
 Year = {1997} }



@inproceedings{
   Author = {Schubert, Claudia and Zarnekow, Rüdiger and Brenner, Walter},
   Title = {A Methodology for Classifying Intelligent Software Agents},
   BookTitle = {6th European Conference on Information Systems},
   Editor = {Baets, Walter R.J.},
   Address= {Aix-en-Provence, France},
   Publisher = {Euro-Arab Management School},
 Year = {1998} }



@article{
   Author = {Schultz, Tanjev},
   Title = {Interactive Options in Online Journalism: A Content Analysis of 100 U.S. Newspapers},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {5},
   Number = {1},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1999} }



@article{
   Author = {Schwabe, Daniel and Esmeraldo, Luiselena and Rossi, Gustavo and Lyardet, Fernando},
   Title = {Engineering Web Applications for Reuse},
   Journal = {IEEE MultiMedia},
   Volume = {8},
   Number = {1},
   Pages = {20-31},
 Year = {2001} }



@article{
   Author = {Schwabe, Daniel and Rossi, Gustavo},
   Title = {The Object-oriented Hypermedia Design Model},
   Journal = {Communications of the ACM},
   Volume = {38},
   Number = {8},
   Pages = {45-46},
 Year = {1995} }



@inproceedings{
   Author = {Schwabe, Daniel and Rossi, Gustavo and Barbosa, S.},
   Title = {Systematic Hypermedia Application Design with OOHDM},
   BookTitle = {7th ACM Conference on Hypertext},
   Address= {Washington, USA},
   Pages = {116-128},
 Year = {1996} }



@book{
   Author = {Schwartz, Evan I.},
   Title = {Digital Darwinism: Seven Breakthrough Business Strategies for Surviving in the Cutthroat Web Economy},
   Publisher = {Broadway Bookws},
   Address = {New York},
 Year = {1999} }



@book{
   Author = {Segev, A. and Beam, C. and Gebauer, J.},
   Title = {Impact of the Internet on Purchasing Practices: Preliminary Results from a Field Study (= CMIT Working Paper 97-WP-1024)},
   Publisher = {Fisher Center for Management and Information Technology University of California},
   Address = {Berkeley},
   Note = {---},
 Year = {1997} }



@book{
   Author = {Segev, A. and Wan, D. and Beam, C.},
   Title = {Designing Electronic Catalogs for Business Value: Results of the Commercenet Pilot (= CMIT Working Paper)},
   Publisher = {Fisher Center for Management and Information Technology University of California},
   Address = {Berkeley},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Sekaran, U.},
   Title = {Research Methods for Business. A Skill Building Approach.},
   Publisher = {John Wiley & Sons},
   Address = {Brisbane},
   Edition = {2nd Ed.},
 Year = {1992} }



@article{
   Author = {Selz, Dorian and Schubert, Petra},
   Title = {Web Assessment: A Model for the Evaluation and Assesment of Successful Electronic Commerce Applications},
   Journal = {International Journal of Electronic Markets},
   Volume = {7},
   Number = {3},
   Pages = {46-48},
 Year = {1997} }



@book{
   Author = {Senn, James A.},
   Title = {Information Systems in Management},
   Publisher = {Wadsworth},
   Address = {Belmont},
 Year = {1987} }



@inproceedings{
   Author = {Seta, Kazuhisa and Ikeda, Mitsuru and Kakusho, Osamu and Mizoguchi, Riichiro},
   Title = {Capturing a Conceptual Model for End-User Programming: Task Ontology As a Static User Model},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {203-214},
 Year = {1997} }



@article{
   Author = {Severiens, Thomas and Hohlfeld, Michael and Zimmermann, Kerstin and Hilf, Eberhard R.},
   Title = {PhysDoc - A Distributed Network of Physics Institutions Documents: Collecting, Indexing, and Searching High Quality Documents by using Harvest},
   Journal = {D-Lib Magazine},
   Volume = {6},
   Number = {12},
 Year = {2000} }



@book{
   Author = {Shannon, Claude E. and Weaver, Warren},
   Title = {The Mathematical Theory of Communication},
   Publisher = {University of Illinois Press},
   Address = {Urbana},
 Year = {1964} }



@book{
   Author = {Shapiro, A. B.},
   Title = {The Organizational Impact of the Internet},
   Publisher = {International Data Corporation},
   Address = {Framingham},
   Note = {---},
 Year = {1996} }



@inproceedings{
   Author = {Shepherd, Michael and Watters, Carolyn},
   Title = {The Functionality Attribute of Cybergenres},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@book{
   Author = {Shneiderman, Ben},
   Title = {Designing the User Interface: Strategies for Effective Human-Computer Interaction},
   Publisher = {Addison-Wesley},
   Address = {Berkeley},
 Year = {1997} }



@article{
   Author = {Shneiderman, Ben},
   Title = {Designing Information-abundant Web Sites: Issues and Recommendations},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {47},
   Number = {1},
   Pages = {5-29},
 Year = {1997} }



@article{
   Author = {Shneiderman, B. and Shafer, P. and Simon, R. and Weldon, L.},
   Title = {Display Strategies for Program Browsing: Concepts and an Experiment},
   Journal = {IEEE Software},
   Volume = {3},
   Number = {3},
   Pages = {7-15},
 Year = {1986} }



@inproceedings{
   Author = {Sierra, Carles and Faratin, P. and Jennings, N. R.},
   Title = {A Service-Oriented Negotiation Model between Autonomous Agents},
   BookTitle = {8th European Workshop on Modeling Autonomous Agents in a Multi-Agent World (MAAMAW-97)},
   Address= {Ronneby, Sweden},
   Pages = {17-35},
 Year = {1997} }



@incollection{
   Author = {Silipo, Rosaria},
   Title = {Neural Networks},
   BookTitle = {Intelligent Data Analysis: An Introduction},
   Editor = {Berthold, Michael and Hand, David J.},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {217-268},
 Year = {1999} }



@article{
   Author = {Singh, Munindar P.},
   Title = {Agent Communication Languages: Rethinking the Principles},
   Journal = {Computer},
   Volume = {31},
   Number = {12},
   Pages = {40-47},
 Year = {1999} }



@article{
   Author = {Sklar, Scott},
   Title = {The United States' Energy Play - California, the National Drama, and Renewable Power},
   Journal = {Renewable Energy World},
   Volume = {4},
   Number = {2},
 Year = {2001} }



@incollection{
   Author = {Slatin, John},
   Title = {Reading Hypertext: Order and Coherence in a New Medium},
   BookTitle = {Hypermedia and Literary Studies},
   Editor = {Delany, Paul and Landow, George P.},
   Publisher = {MIT Press},
   Address = {Cambridge},
   Pages = {153-169},
 Year = {1991} }



@article{
   Author = {Smekal, Gerhard and Scharl, Arno and Pokan, R. and Baron, Ramon and Tschan, Harald and Bachl, Norbert},
   Title = {Neuro-Fuzzy Modeling to Calculate Maximal Lactate Steady State},
   Journal = {Medicine and Science in Sports and Exercise},
   Volume = {31},
   Number = {5},
   Pages = {377},
 Year = {1999} }



@article{
   Author = {Smith, P. A. and Newman, I. A. and Parks, L. M.},
   Title = {Virtual Hierarchies and Virtual Networks: Some Lessons from Hypermedia Usability Research Applied to the World Wide Web},
   Journal = {International Journal of Human-Computer Studies},
   Volume = {47},
   Number = {1},
   Pages = {67-95},
 Year = {1997} }



@techreport{
   Author = {Smithson, Steve},
   Title = {The Web 2000 Growth Report: Exploring the Links between Company Growth and Electronic Business},
   Institution = {London School of Economics},
 Year = {2000} }



@book{
   Author = {Snyder, Ilana},
   Title = {Hypertext: The Electronic Labyrinth},
   Publisher = {Melbourne University Press},
   Address = {Melbourne},
 Year = {1996} }



@techreport{
   Author = {Solutions, Bowne Internet},
   Title = {Open Sesame Technical White Paper},
   Institution = {Bowne Internet Solutions},
 Year = {1999} }



@misc{
   Author = {Someya, Yasumasa},
   Title = {e_lemma.txt},
   Volume = {1999},
   Number = {20-01-99},
   Month = {01-09-98},
 Year = {1998} }



@inproceedings{
   Author = {Sommer, U. and Zoller, P.},
   Title = {WebCon: Design and Modeling of Database Driven Hypertext Applications},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@incollection{
   Author = {Sonesson, Göran},
   Title = {The Multimediation of the Lifeworld},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {61-77},
 Year = {1997} }



@article{
   Author = {Spar, D. and Bussgang, J. J.},
   Title = {Ruling the Net},
   Journal = {Harvard Business Review},
   Number = {May-June},
   Pages = {125-133},
   Note = {---},
 Year = {1996} }



@book{
   Author = {Sperber, Dan and Wilson, Deirdre},
   Title = {Relevance: Communication and Cognition},
   Publisher = {Harvard University Press},
   Address = {Cambridge},
 Year = {1986} }



@book{
   Author = {Spool, Jared M.  and DeAngelo, Terri and Scanlon, Tara and Schroeder, Will and Snyder, Carolyn},
   Title = {Web Site Usability : A Designer's Guide},
   Publisher = {Morgan Kaufmann Academic Press},
   Address = {North Andover},
   Series = {The Morgan Kaufmann Series in Interactive Technologies},
 Year = {1998} }



@book{
   Author = {SPSS},
   Title = {SPSS Base 9.0 Applications Guide},
   Publisher = {SPSS Inc.},
   Address = {Chicago},
 Year = {1999} }



@misc{
   Author = {SRI_Consulting},
   Title = {Values and Lifestyles: Psychographic Segmentation},
   Publisher = {Stanford Research Institute},
   Volume = {2000},
   Number = {05/2000},
 Year = {2000} }



@book{
   Author = {St. Laurent, Simon},
   Title = {Cookies},
   Publisher = {McGraw-Hill},
   Address = {New York},
 Year = {1998} }



@book{
   Author = {Stahlknecht, P.},
   Title = {Einführung in die Wirtschaftsinformatik},
   Publisher = {Springer},
   Address = {Berlin},
   Edition = {7},
   Note = {---},
 Year = {1995} }



@techreport{
   Author = {StatSoft},
   Title = {Correspondence Analysis},
   Institution = {StatSoft Inc.},
 Year = {2000} }



@inproceedings{
   Author = {Stein, Adelheit and Gulla, Jon Atle and Thiel, Ulrich},
   Title = {Making Sense of Users' Mouse Clicks: Abductive Reasoning and Conversational Dialogue Modeling},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {89-100},
 Year = {1997} }



@book{
   Author = {Stout, Rick},
   Title = {Web Site Stats: Tracking Hits and Analyzing Traffic},
   Publisher = {Osborne / McGraw-Hill},
   Address = {Berkeley},
 Year = {1997} }



@inproceedings{
   Author = {Strachan, Linda and Anderson, John and Sneesby, Murray and Evans, Mark},
   Title = {Pragmatic User Modeling in a Commercial Software System},
   BookTitle = {6th International Conference on User Modeling (UM-97)},
   Editor = {Jameson, Anthony and Paris, Cécile and Tasso, Carlo},
   Address= {Chia Laguna, Italy},
   Publisher = {Springer},
   Pages = {189-200},
 Year = {1997} }



@misc{
   Author = {Strader, T.J.},
   Title = {A Framework for the Analysis of Electronic Market Success},
   Publisher = {ASI},
   Volume = {1998},
   Number = {20 July},
 Keywords = {EC
Research
Electronic markets},
 Year = {1998} }



@article{
   Author = {Strader, Troy J. and Hendrickson, Anthony R.},
   Title = {Consumer Opportunity, Ability and Motivation as a Framework for Electronic Market Research},
   Journal = {Electronic Markets},
   Volume = {9},
   Number = {1/2},
   Pages = {5-8},
 Year = {1999} }



@article{
   Author = {Strader, Troy J. and Shaw, Michael J.},
   Title = {Consumer Cost Differences for Traditional and Internet Markets},
   Journal = {Internet Research: Networking Applications and Policy},
   Volume = {9},
   Number = {2},
   Pages = {82-92},
 Year = {1999} }



@article{
   Author = {Strangelove, Michael},
   Title = {The Walls Come Down: Net Age Advertising Empowers Consumers},
   Journal = {Internet World},
   Volume = {6},
   Number = {5},
   Pages = {41-44},
   Note = {---},
 Year = {1995} }



@book{
   Author = {Strauss, A. and Corbin, J.},
   Title = {Basics of Qualitative Research},
   Publisher = {Sage},
   Address = {London},
 Keywords = {Research Methodology},
   Year = {1990} }



@book{
   Author = {Suchman, Lucy A.},
   Title = {Plans and Situated Actions: The Problem of Human-Machine Communication},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
 Year = {1987} }



@inproceedings{
   Author = {Sullivan, Terry},
   Title = {Reading Reader Reaction: A Proposal for Inferential Analysis of Web Server Log Files},
   BookTitle = {3rd Conference on Human Factors & the Web},
   Editor = {Vora, Pawan R.},
   Address= {Denver, USA},
   Publisher = {US West Communications},
 Year = {1997} }



@incollection{
   Author = {Sutherland, Kathryn},
   Title = {Introduction},
   BookTitle = {Electronic Text: Investigations in Method and Theory},
   Editor = {Sutherland, Kathryn},
   Publisher = {Clarendon Press},
   Address = {Oxford},
   Pages = {1-18},
 Year = {1997} }



@incollection{
   Author = {Swenson, Rod},
   Title = {Order, Evolution, and Natural Law: Fundamental Relations in Complex System Theory},
   BookTitle = {Cybernetics and Applied Systems},
   Editor = {Negoita, Constantin Virgil},
   Publisher = {Marcel Dekker},
   Address = {New York},
   Pages = {125-148},
 Year = {1992} }



@article{
   Author = {Swick, Ralph R.},
   Title = {RDF: Weaving the Web of Discovery},
   Journal = {netWorker},
   Volume = {3},
   Number = {2},
   Pages = {21-25},
 Year = {1999} }



@incollection{
   Author = {Szerszynski, Bronislaw and Toogood, Mark},
   Title = {Global Citizenship, the Environment and the Media},
   BookTitle = {Environmental Risks and the Media},
   Editor = {Allan, Stuart and Adam, Barbara and Carter, Cynthia},
   Publisher = {Routledge},
   Address = {London, New York},
   Pages = {218-228},
 Year = {2000} }



@article{
   Author = {Tai, Hideki and Kosaka, Kazuya},
   Title = {The Aglets Project},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {3},
   Pages = {100-101},
 Year = {1999} }



@inproceedings{
   Author = {Takahashi, K. and Liang, E.},
   Title = {Analysis and Design of Web-based Information Systems},
   BookTitle = {6th International World Wide Web Conference (WWW6)},
   Editor = {Genesereth, M.R. and Patterson, A.},
   Address= {Santa Clara, USA},
   Pages = {377-389},
 Year = {1997} }



@book{
   Author = {Taylor, D. A.},
   Title = {Business Engineering with Object Technology},
   Publisher = {Wiley},
   Address = {New York},
   Note = {---},
 Year = {1995} }



@incollection{
   Author = {Taylor, Paul},
   Title = {Statistical Methods},
   BookTitle = {Intelligent Data Analysis: An Introduction},
   Editor = {Berthold, Michael and Hand, David J.},
   Publisher = {Springer},
   Address = {Berlin},
   Pages = {67-127},
 Year = {1999} }



@misc{
   Author = {Tedeschi, Bob},
   Title = {'99: A Year to Make Good on Electronic Commerce},
   Month = {29/12/1998},
 Year = {1998} }



@misc{
   Author = {Tedeschi, Bob},
   Title = {Real Force in E-Commerce Is Business-to-Business Sales},
   Month = {Jan 05, 1999},
 Year = {1999} }



@article{
   Author = {Teich, J. and Wallenius, H. and Wallenius, J.},
   Title = {Multiple-issue Auction and Market Algorithms for the World Wide Web},
   Journal = {Decision Support Systems},
   Volume = {26},
   Number = {1},
   Pages = {49-66},
 Year = {1999} }



@article{
   Author = {Tenenbaum, J. M.},
   Title = {WISs and Electronic Commerce},
   Journal = {Communications of the ACM},
   Volume = {41},
   Number = {7},
   Pages = {89-90},
 Year = {1998} }



@article{
   Author = {Terveen, Loren G. and Hill, Will C. and Amento, Brian},
   Title = {Constructing, Organizing, and Visualizing Collections of Topically Related Web Resources},
   Journal = {ACM Transactions on Computer-Human Interaction},
   Volume = {6},
   Number = {1},
   Pages = {67-94},
 Year = {1999} }



@book{
   Author = {Tesch, Renata},
   Title = {Qualitative Research: Analysis Types and Software Tools},
   Publisher = {Falmer Press},
   Address = {New York},
 Year = {1990} }



@article{
   Author = {Theis, H. J.},
   Title = {Werbestrategien internationaler Handelsunternehmen},
   Journal = {Werbeforschung & Praxis},
   Volume = {39},
   Number = {6},
   Pages = {233-242},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Thioulouse, Jean and Chessel, Daniel and Dolédec, Sylvain and Olivier, Jean-Michel},
   Title = {ADE-4: A Multivariate Analysis and Graphical Display Software},
   Journal = {Statistics and Computing},
   Volume = {7},
   Number = {1},
   Pages = {75-83},
 Year = {1997} }



@article{
   Author = {Thong, J.Y. and Yap, C.-S. and Raman, K.S.},
   Title = {Environments for Information Systems Implementation in Small Businesses},
   Journal = {Journal of Organizational Computing and Electronic Commerce},
   Volume = {7},
   Number = {4},
   Pages = {253-278},
 Year = {1998} }



@article{
   Author = {Timmermans, D.},
   Title = {The Impact of Task Complexity on Information Use in Multi Attribute Decision Making},
   Journal = {Journal of Behavioral Decision Making},
   Volume = {6},
   Number = {2},
   Pages = {95-111},
 Year = {1993} }



@article{
   Author = {Timmers, Paul},
   Title = {Business Models for Electronic Markets},
   Journal = {EM - Electronic Markets},
   Volume = {8},
   Number = {2},
 Year = {1998} }



@book{
   Author = {Titscher, Stefan and Wodak, Ruth and Meyer, Michael and Vetter, Eva},
   Title = {Methoden der Textanalyse: Leitfaden und Überblick},
   Publisher = {Westdeutscher Verlag},
   Address = {Opladen},
 Year = {1998} }



@book{
   Author = {Tomsen, Mai-lan},
   Title = {Killer Content: Strategies for Web Content and E-Commerce},
   Publisher = {Addison-Wesley},
   Address = {Reading},
   Series = {Information Technology Series},
 Year = {2000} }



@inproceedings{
   Author = {Treloar, Andrew},
   Title = {Just Another Technology? How the Dynamics of Innovation Can Help Predict the Future of the Browser},
   BookTitle = {5th Australian World Wide Web Conference (AusWeb-99)},
   Editor = {Debreceny, Roger and Ellis, Allan},
   Address= {Ballina, Australia},
   Publisher = {Southern Cross University Press},
   Pages = {152-160},
 Year = {1999} }



@phdthesis{
   Author = {Trigg, Randall},
   Title = {A Network-Based Approach to Text Handling for the Online Scientific Community},
   School = {University of Maryland},
   Type = {Doctoral Thesis},
 Year = {1983} }



@article{
   Author = {Truex, Duane P. and Baskerville, Richard and Klein, Heinz},
   Title = {Growing Systems in Emergent Organizations},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {8},
   Pages = {117-123},
 Year = {1999} }



@inproceedings{
   Author = {Tu, Hsieh-Chang and Lyu, Michael L. and Hsiang, Jieh},
   Title = {Agent Technology for Website Browsing and Navigation},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@book{
   Author = {Tufte, Edward Rolf},
   Title = {The Visual Display of Quantitative Information},
   Publisher = {Graphics Press},
   Address = {Cheshire},
 Year = {1983} }



@book{
   Author = {Tufte, Edward Rolf},
   Title = {Envisioning Information},
   Publisher = {Graphics Press},
   Address = {Cheshire},
 Year = {1990} }



@book{
   Author = {Tufte, Edward Rolf},
   Title = {Visual Explanations: Images and Quantities, Evidence and Narrative},
   Publisher = {Graphics Press},
   Address = {Cheshire},
   Edition = {2nd},
 Year = {1997} }



@book{
   Author = {Turban, Efraim and Aronson, Jay E.},
   Title = {Decision Support Systems and Intelligent Systems},
   Publisher = {Prentice-Hall},
   Address = {Upper Saddle River},
   Edition = {5th},
 Year = {1998} }



@inproceedings{
   Author = {Turk, A.G.},
   Title = {A Contingency Approach to Designing Usability Evaluation Procedures for WWW Sites},
   BookTitle = {7th European Conference on IT Evaluation},
   Address= {Dublin},
   Publisher = {Trinity College Dublin},
   Pages = {41-47},
 Year = {2000} }



@inproceedings{
   Author = {Turk, A.G.},
   Title = {A Worldwide Web of Cultures Or a "World Wide Web" Culture?},
   BookTitle = {Cultural Attitudes towards Technology and Communication (CATAC-00)},
   Address= {Perth},
   Publisher = {Murdoch University},
   Pages = {243-256},
 Year = {2000} }



@inproceedings{
   Author = {Turoff, Murra and Hiltz, Starr Roxanne and Bieber, Michael and Fjermestad, Jerr and Rana, Ajaz},
   Title = {Collaborative Discourse Structures in Computer Mediated Group Communications},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@inproceedings{
   Author = {Tweedie, Lisa},
   Title = {Characterizing Interactive Externalizations},
   BookTitle = {ACM Conference on Human Factors in Computing Systems (CHI-97)},
   Editor = {Pemberton, Steven},
   Address= {Atlanta, USA},
   Publisher = {ACM Press},
   Pages = {375-382},
 Year = {1997} }



@article{
   Author = {Ueda, N. and Nakano, R.},
   Title = {A New Competitive Learning Approach Based on an Equidistortion Principle for Designing Optimal Vector Quantizers},
   Journal = {Neural Networks},
   Volume = {7},
   Number = {8},
   Pages = {1211-1227},
 Year = {1994} }



@incollection{
   Author = {Ulmer, Gregory L.},
   Title = {The Miranda Warnings: An Experiment in Hyperrhetoric},
   BookTitle = {Hyper/Text/Theory},
   Editor = {Landow, George P.},
   Publisher = {Johns Hopkins University Press},
   Address = {Baltimore},
   Pages = {345-377},
 Year = {1994} }



@book{
   Author = {Utterback, James M.},
   Title = {Mastering the Dynamics of Innovation},
   Publisher = {Harvard Business School Press},
   Address = {Boston},
 Year = {1996} }



@inproceedings{
   Author = {Uzilevsky, Gennady},
   Title = {Ergosemiotics of User Interface Research and Design: Foundations, Objectives, Potential},
   BookTitle = {4th International Conference on Human-Computer Interaction (EWHCI-94)},
   Editor = {Blumenthal, Brad and Gornostaev, Juri and Unger, Claus},
   Address= {St. Petersburg, Russia},
   Publisher = {Springer},
   Pages = {1-10},
 Year = {1994} }



@inproceedings{
   Author = {Van de Velde, Walter and Geldof, Sabine and Schrooten, Ronald},
   Title = {Competition for Attention},
   BookTitle = {Workshop on Agent Theories Architectures and Languages (ATAL-97)},
   Address= {Providence, USA},
 Year = {1997} }



@incollection{
   Author = {Van der Heijden, Peter G.M. and Mooijart, Ab and Takane, Yoshio},
   Title = {Correspondence Analysis and Contingency Table Models},
   BookTitle = {Correspondence Analysis in the Social Sciences},
   Editor = {Greenacre, Michael and Blasius, Jörg},
   Publisher = {Academic Press},
   Address = {London},
   Pages = {79-111},
 Year = {1994} }



@incollection{
   Author = {van Loon, Joost},
   Title = {Mediating the Risks of Virtual Environments},
   BookTitle = {Environmental Risks and the Media},
   Editor = {Allan, Stuart and Adam, Barbara and Carter, Cynthia},
   Publisher = {Routledge},
   Address = {London, New York},
   Pages = {218-228},
 Year = {2000} }



@book{
   Author = {Varian, Hal R.},
   Title = {Microeconomic Analysis},
   Publisher = {Norton},
   Address = {New York},
   Edition = {3rd},
 Year = {1992} }



@book{
   Author = {Varian, Hal R.},
   Title = {Intermediate Microeconomics: A Modern Approach},
   Publisher = {W. W. Norton},
   Address = {New York},
   Edition = {4th},
 Year = {1996} }



@incollection{
   Author = {Vassileva, Julita},
   Title = {A Task-Centered Approach for User Modeling in a Hypermedia Office Documentation System},
   BookTitle = {Adaptive Hypertext and Hypermedia},
   Editor = {Brusilovsky, Peter and Kobsa, Alfred and Vassileva, Julita},
   Publisher = {Kluwer Academic Publishers},
   Address = {Dordrecht},
   Pages = {209-247},
 Year = {1998} }



@inproceedings{
   Author = {Vasudevan, Venu and Palmer, Mark},
   Title = {On Web Annotations: Promises and Pitfalls of Current Web Infrastructure},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@incollection{
   Author = {Von Bertalanffy, Ludwig},
   Title = {The History and Status of General Systems Theory},
   BookTitle = {System Analysis Techniques},
   Editor = {Couger, J. Daniel and Knapp, Robert W.},
   Publisher = {John Wiley & Sons},
   Address = {New York},
   Pages = {9-26},
 Year = {1974} }



@incollection{
   Author = {Von Glasersfeld, Ernst},
   Title = {Cybernetics},
   BookTitle = {Cybernetics and Applied Systems},
   Editor = {Negoita, Constantin Virgil},
   Publisher = {Marcel Dekker},
   Address = {New York},
   Pages = {1-5},
 Year = {1992} }



@incollection{
   Author = {Voskamp, U. and Wittke, V.},
   Title = {Von 'Silicon Valley' zur 'virtuellen Integration': Neue Formen der Organisation von Innovationsprozessen am Beispiel der Halbleiterindustrie},
   BookTitle = {Management interorganisationaler Beziehungen: Vertrauen, Kontrolle und Informationstechnik},
   Editor = {Sydow, J. and Windeler, A.},
   Publisher = {Westdeutscher Verlag},
   Address = {Opladen},
   Pages = {212-243},
   Note = {---},
 Year = {1994} }



@inproceedings{
   Author = {Vrabic, Gorazd and Simon, Bernd},
   Title = {Learning Resource Catalogue Design of the UNIVERSAL Brokerage Platform},
   BookTitle = {World Conference on Educational Multimedia, Hypermedia & Telecommunications (ED-MEDIA 2001)},
   Address= {Tampere, Finland},
   Publisher = {Association for the Advancement of Computing in Education (AACE)},
 Year = {2001} }



@misc{
   Author = {W3C},
   Title = {A Little History of the World Wide Web},
   Publisher = {W3C},
   Volume = {1999},
   Number = {04/1999},
 Year = {1995} }



@misc{
   Author = {W3C},
   Title = {Resource Description Framework (RDF) Schema Specification 1.0 - W3C Candidate Recommendation 27 March 2000},
   Publisher = {World Wide Web Consortium (W3C)},
   Volume = {2000},
   Number = {05/2000},
   Month = {03/3000},
 Year = {2000} }



@inproceedings{
   Author = {Waern, Annika and Averman, Charlotte and Tierney, Mark and Rudström, Åsa},
   Title = {Information Services Based on User Profile Communication},
   BookTitle = {7th International Conference on User Modeling},
   Editor = {Kay, Judy},
   Address= {Banff, Canada},
   Publisher = {Springer},
   Pages = {319-321},
 Year = {1999} }



@article{
   Author = {Walczak, Steven and Sincich, Terry},
   Title = {A Comparative Analysis of Regression and Neural Networks for University Admission},
   Journal = {Information Sciences},
   Volume = {119},
   Number = {1-2},
   Pages = {1-20},
 Year = {1999} }



@book{
   Author = {Walsham, G.},
   Title = {Interpreting Information Systems in Organizations},
   Publisher = {Wiley},
   Address = {Chichester},
 Year = {1993} }



@incollection{
   Author = {Walther, Elisabeth},
   Title = {The Sign as Medium, the Medium Relation as the Foundation of the Sign},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {79-85},
 Year = {1997} }



@book{
   Author = {Ware, James P.},
   Title = {The Search for Digital Excellence},
   Publisher = {McGraw-Hill},
   Address = {New York},
   Note = {97038056
James P. Ware ... [et al.].
Includes bibliographical references and index.},
 Keywords = {Electronic commerce United States Case studies},
   Year = {1998} }



@inproceedings{
   Author = {Warren, Paul and Boldyreff, Cornelia and Munro, Malcolm},
   Title = {The Evolution of Websites},
   BookTitle = {Seventh International Workshop on Program Comprehension},
   Address= {Los Alamitos},
   Publisher = {IEEE Press},
   Pages = {178-185},
 Year = {1999} }



@book{
   Editor = {Wartenberg, F.},
   Title = {Entscheidungsunterstützung im persönlichen Verkauf},
   Publisher = {Peter Lang},
   Address = {Frankfurt},
   Note = {Buch [Bibl.]; Sig. 184.613-B; H2-10},
 Year = {1997} }



@inproceedings{
   Author = {Waszkiewicz, Pawel and Cunnigham, Padraig and Byrne, Ciara},
   Title = {Case-based User Profiling in a Personal Travel Assistant},
   BookTitle = {7th International Conference on User Modeling},
   Editor = {Kay, Judy},
   Address= {Banff, Canada},
   Publisher = {Springer},
   Pages = {323-325},
 Year = {1999} }



@article{
   Author = {Weinberg, Jonathan},
   Title = {Rating the Net},
   Journal = {Hasting Communications and Entertainment Law Journal},
   Volume = {19},
   Number = {2},
   Pages = {453-482},
 Year = {1997} }



@incollection{
   Author = {Weis, K.},
   Title = {Die Informationsgesellschaft: Zum Wandel der Menschenbilder unter neuen Technologien},
   BookTitle = {Institutionen und Einzelne im Zeitalter der Informationstechnik: Machtpositionen und Rechte},
   Editor = {Tinnefeld, M. T.},
   Publisher = {Oldenbourg},
   Address = {Munich},
   Pages = {25-38},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Weisenfeld-Schenk, U.},
   Title = {Die Nutzung von Zertifikaten als Signal für Produktqualität: eine informationsökonomische Betrachtung},
   Journal = {Zeitschrift für Betriebswirtschaft},
   Volume = {67},
   Number = {1},
   Pages = {21-39},
   Note = {H1-8},
 Year = {1997} }



@book{
   Author = {Weitzman, Eben A. and Miles, Matthew B.},
   Title = {Computer Programs for Qualitative Data Analysis: A Software Sourcebook},
   Publisher = {Sage},
   Address = {Thousand Oaks},
 Year = {1995} }



@book{
   Author = {Welling, Luke and Thomson, Laura},
   Title = {PHP and MySQL Web Development},
   Publisher = {Sams},
   Address = {Indianapolis},
 Year = {2001} }



@incollection{
   Author = {Wenz, Karin},
   Title = {Principles of Spatialization in Text and Hypertext},
   BookTitle = {Semiotics of the Media: State of the Art, Projects, and Perspectives},
   Editor = {Nöth, Winfried},
   Series = {Approaches to Semiotics},
   Publisher = {Mouton de Gruyter},
   Address = {Berlin},
   Volume = {127},
   Pages = {575-586},
 Year = {1997} }



@book{
   Author = {Werthner, Hannes and Klein, Stefan},
   Title = {Information Technology and Tourism - A Challenging Relationship},
   Publisher = {Springer},
   Address = {Vienna},
   Series = {Computer Science},
 Year = {1998} }



@inproceedings{
   Author = {Werthner, Hannes and Scharl, Arno and Bauer, Christian},
   Title = {The Online Tourism Industry - Measuring Success Factors},
   BookTitle = {World Automation Congress (WAC-2000)},
   Address= {Maui, USA},
   Pages = {n.a.},
 Year = {2000} }



@inproceedings{
   Author = {Wexelblat, Alan},
   Title = {History-based Tools for Navigation},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {1999} }



@misc{
   Author = {Whitaker, Randall},
   Title = {Self-Organization, Autopoiesis, and Enterprises},
   Publisher = {ACM Special Interest Group on Supporting Group Work},
   Volume = {1999},
   Number = {24-08-1999},
 Year = {1995} }



@book{
   Author = {Wiener, Norbert},
   Title = {Cybernetics or Control and Communication in the Animal and the Machine},
   Publisher = {MIT Press / John Wiley & Sons},
   Address = {New York},
   Edition = {2nd},
 Year = {1961} }



@article{
   Author = {Wigand, R. T.},
   Title = {Electronic Commerce and Reduced Transaction Costs: Firms' Migration into Highly Interconnected Electronic Markets},
   Journal = {International Journal of Electronic Markets},
   Volume = {5},
   Number = {3},
   Pages = {1-5},
   Note = {---},
 Year = {1995} }



@article{
   Author = {Wigand, R.T.},
   Title = {Electronic Commerce: Definition, Theory, and Context.},
   Journal = {The Information Society},
   Volume = {13},
   Pages = {1-16},
   Abstract = {wigand draws upon his previous work and others' to define electronic commerce theoretically and conceptually.  The dominant perspective is from the transaction costs theory. He attempts a typology of electronic commerce on the basis of interactivity and freedom of choice. The disintermediation and transformation of the industry value chain is presented. Good definition of EC:
EC denotes the seamless application of information and communication technology from its point of origin to its endpoint along the entire value chain of business processes conducted electronically and designed to enable the accomlishment of a business goal. Thes processes may be partial or complete and may encompass business-to-business, business-to-consumer and consumer-to-business transactions.},
 Keywords = {EC
Electronic markets},
   Year = {1997} }



@article{
   Author = {Wigand, Rolf T. and Benjamin, Robert I.},
   Title = {Electronic Commerce: Effects on Electronic Markets},
   Journal = {Journal of Computer-Mediated Communication},
   Volume = {1},
   Number = {3},
   Pages = {http://www.ascusc.org/jcmc/},
 Year = {1997} }



@incollection{
   Author = {Wilde, K. D.},
   Title = {Database-Marketing für Konsumgüter},
   BookTitle = {Handbuch des Electronic Marketing: Funktionen und Anwendungen der Informations- und Kommunikationstechnik im Marketing},
   Editor = {Hermanns, A. and Flegel, V.},
   Publisher = {Beck},
   Address = {Müchen},
   Pages = {791-805},
   Note = {Buch [Bibl./AbsWi92]; Sig. 150.176-B},
 Year = {1992} }



@article{
   Author = {Williamson, O.E.},
   Title = {The Modern Corporation: Origins, Evolution, Attributes},
   Journal = {Journal of Economic Literature},
   Volume = {XIX},
   Number = {Dec 1981},
   Pages = {1537-1568},
 Year = {1981} }



@inproceedings{
   Author = {Wills, Graham J.},
   Title = {Nicheworks: Interactive Visualization of Very Large Graphs},
   BookTitle = {Graph Drawing '97 (GD-97)},
   Address= {Rome, Italy},
 Year = {1997} }



@incollection{
   Author = {Wilson, Kris M.},
   Title = {Communicating Climate Change through the Media - Predictions, Politics and Perceptions of Risk},
   BookTitle = {Environmental Risks and the Media},
   Editor = {Allan, Stuart and Adam, Barbara and Carter, Cynthia},
   Publisher = {Routledge},
   Address = {London, New York},
   Pages = {201-217},
 Year = {2000} }



@book{
   Author = {Wilson, Robin J.},
   Title = {Introduction to Graph Theory},
   Publisher = {Longman},
   Address = {Harlow},
   Edition = {4th},
 Year = {1996} }



@incollection{
   Author = {Windhorst, K. G.},
   Title = {Die Bedeutung des Wertewandels der Konsumenten für den Handel von morgen},
   BookTitle = {Der Handel für die Märkte von morgen: Perspektiven und Entwicklungen},
   Editor = {Gruber, H. and Titze, W. A.},
   Publisher = {Faz},
   Address = {Frankfurt},
   Pages = {232-241},
   Note = {H2-9},
 Year = {1990} }



@incollection{
   Author = {Winograd, Terry},
   Title = {The Design of Interaction},
   BookTitle = {Beyond Calculation: The Next Fifty Years of Computing},
   Editor = {Denning, Peter J. and Metcalfe, Robert M.},
   Publisher = {Copernicus},
   Address = {New York},
   Pages = {149-174},
 Year = {1997} }



@inproceedings{
   Author = {Witherspoon, Elizabeth M.},
   Title = {A Pound of Cure: A Content Analysis of Health Information on Web Sites of Top-Ranked HMOs},
   BookTitle = {49th Annual Conference of the International Communication Association (ICA-99)},
   Address= {San Francisco, USA},
 Year = {1999} }



@book{
   Author = {Wittgenstein, Ludwig},
   Title = {Philosophical Investigations},
   Publisher = {Basil Blackwell},
   Address = {Oxford},
 Year = {1953} }



@article{
   Author = {Wolf, T.},
   Title = {Integratives Marketing: Ein Lösungsansatz in der hochkomplexen Telekommunikationsindustrie},
   Journal = {Werbeforschung & Praxis},
   Volume = {39},
   Number = {1},
   Pages = {31-35},
   Note = {---},
 Year = {1994} }



@article{
   Author = {Wong, David and Paciorek, Noemi and Moore, Dana},
   Title = {Java-based Mobile Agents},
   Journal = {Communications of the ACM},
   Volume = {42},
   Number = {3},
   Pages = {92-102},
 Year = {1999} }



@techreport{
   Author = {WRI},
   Title = {Jakarta: A Booming Magacity},
   Institution = {World Resources Institute},
 Year = {1999} }



@techreport{
   Author = {WRI},
   Title = {Problems and Priorities in Jakarta and Detroit: A World of Differences},
   Institution = {World Resources Institute},
 Year = {1999} }



@techreport{
   Author = {WRI},
   Title = {Detroit: A City in Transition},
   Institution = {World Resources Institute},
 Year = {1999} }



@inproceedings{
   Author = {Wright, William},
   Title = {Information Animation Applications in the Capital Markets},
   BookTitle = {1st IEEE Symposium on Information Visualization (InfoVis-95)},
   Address= {Atlanta, USA},
   Publisher = {IEEE Computer Society},
   Pages = {19-25},
 Year = {1995} }



@article{
   Author = {Wright, William},
   Title = {Business Visualization Adds Value},
   Journal = {IEEE Computer Graphics and Applications},
   Volume = {18},
   Number = {4},
   Pages = {39},
 Year = {1998} }



@article{
   Author = {Wurman, P. R. and Walsh, W. E. and Wellman, M. P.},
   Title = {Flexible Double Auctions for Electronic Commerce: Theory and Implementation},
   Journal = {Decision Support Systems},
   Volume = {24},
   Number = {1},
   Pages = {17-27},
 Year = {1998} }



@article{
   Author = {Yang, Yiming and Carbonell, Jaime G. and Brown, Ralf D. and Pierce, Thomas and Archibald, Brian T. and Liou, Xin},
   Title = {Learning Approaches for Detecting and Tracking News Events},
   Journal = {IEEE Intelligent Systems},
   Volume = {14},
   Number = {4},
   Pages = {32-43},
 Year = {1999} }



@book{
   Author = {Yin, R.K.},
   Title = {Application of Case Study Research},
   Publisher = {Sage},
   Address = {London},
 Keywords = {Research Methodology
Case study},
   Year = {1993} }



@book{
   Author = {Yin, R.K.},
   Title = {Case Study Research. Design and Method},
   Publisher = {Sage},
   Address = {London},
   Edition = {2nd},
   Abstract = {The reference in single and multiple case studies research.},
 Keywords = {Methodology
Case study},
   Year = {1994} }



@inproceedings{
   Author = {Yoo, Joonhee and Bieber, Michael},
   Title = {Towards a Relationship Navigation Analysis},
   BookTitle = {33rd Hawaii International Conference on System Sciences (HICSS-33)},
   Address= {Hawaii, USA},
   Publisher = {IEEE Computer Society Press},
 Year = {2000} }



@book{
   Author = {Yule, George},
   Title = {Pragmatics},
   Publisher = {Oxford University Press},
   Address = {Oxford},
   Series = {Oxford Introductions to Language Study},
 Year = {1996} }



@inproceedings{
   Author = {Zacharia, Giorgos and Moukas, Alexandros and Maes, Pattie},
   Title = {Collaborative Reputation Mechanisms in Electroinc Marketplaces},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS-32)},
   Address= {Maui, USA},
   Publisher = {IEEE Computer Society Press},
   Volume = {V: Internet and the Digital Economy},
 Year = {1999} }



@misc{
   Author = {Zakon, Robert H.},
   Title = {Hobbes' Internet Timeline v4.1},
   Volume = {1999},
   Note = {---},
 Year = {1999} }



@article{
   Author = {Zellweger, P.},
   Title = {Web-Based Sales: Defining the Cognitive Buyer},
   Journal = {International Journal of Electronic Markets},
   Volume = {7},
   Number = {3},
   Pages = {10-16},
   Note = {H1-3},
 Year = {1997} }



@book{
   Author = {Zikmund},
   Title = {Business Research Methods},
   Publisher = {The Dryden Press.},
   Address = {Sydney},
   Edition = {5th},
 Keywords = {Methodology},
   Year = {1997} }



@inproceedings{
   Author = {Zukerman, I. and Albrecht, D. W. and Nicholson, A. E.},
   Title = {Predicting Users' Requests on the WWW},
   BookTitle = {7th International Conference on User Modeling},
   Editor = {Kay, Judy},
   Address= {Banff, Canada},
   Publisher = {Springer},
   Pages = {275-284},
 Year = {1999} }



@misc{
   Author = {Zwass, V.},
   Title = {Electronic Commerce: Structures and Issues},
   Publisher = {International Journal of Electronic Commerce},
   Volume = {1998},
   Number = {14.10.1997},
   Abstract = {E-Commerce is inherently global
Electronic Markets vs. Electronic Hierarchies
EC framework with three levels:
infrastructure
services
products and structures},
 Keywords = {EC
Electronic markets
Empiric},
 Year = {1996} }